Professional Services

Business Administrator (Part-Time, Remote) – IT Consultancy Support

Business Administrator
Remote Based
Wednesday & Fridays

Overview
We are seeking a highly organised and detail-oriented Business Administrator to join our team, Supporting a Growing IT Consultancy business.

This role offers an excellent opportunity for individuals with a strong background in office management and administrative support to contribute to the smooth operation of our organisation. The successful candidate will be responsible for managing various administrative tasks, supporting team members, and ensuring efficient office workflows. Prior experience with office software and excellent communication skills are essential for this position.

Duties

  • Manage day-to-day administrative operations, including scheduling appointments and maintaining calendars

  • Handle correspondence via email, phone, and postal services with professionalism and courtesy

  • Perform data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks

  • Maintain organised filing systems both digitally and physically to ensure easy retrieval of documents

  • Prepare reports, presentations, and other documentation as required

  • Assist with invoicing, billing, and financial record keeping using QuickBooks

  • Support team members with administrative needs such as travel arrangements and supply procurement

  • Ensure office supplies are stocked and organise maintenance or repairs when necessary

  • Uphold high standards of phone etiquette when communicating with clients, vendors, and internal staff

Requirements

  • Proven office experience or administrative experience in a professional environment

  • Strong computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Calendar) and using tools such as Docusign.

  • Experience with QuickBooks or similar accounting software is desirable

  • Excellent organisational skills with the ability to prioritise tasks effectively

  • Good typing speed and accuracy for data entry tasks

  • Strong communication skills, both written and verbal, with professional phone etiquette

  • Ability to work independently as well as part of a team in a fast-paced environment

  • Attention to detail and high level of accuracy in all work undertaken, Including;

  • Drafting and reviewing emails, reports, proposals, and internal documents

  • Checking contracts, letters, policies, and presentations before circulation

  • Ensuring accuracy, clarity, grammar, tone, and professionalism

  • Reducing risk by catching errors in client-facing or legal documentation

This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive organisation. We value professionalism, efficiency, and a proactive approach to daily tasks.

Job Types: Permanent, Part-time

Benefits:

 

  • Company pension

  • Work from home

 

ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP

ServiceNow Proposal & Solutions Specialist

Overview

Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.

The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).

Key Responsibilities

  • Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements

  • Translate complex client requirements into clear, persuasive, and structured proposal content

  • Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions

  • Articulate value propositions, implementation approaches, timelines, and pricing structures

  • Ensure proposals align with Kaptius’ brand, tone, and quality standards

  • Maintain and improve reusable proposal content, templates, and case studies

  • Manage deadlines and coordinate inputs from multiple stakeholders

  • Support bid strategy, win themes, and differentiators for competitive tenders

Required Skills & Experience

  • Proven experience producing ServiceNow-focused proposals or pre-sales documentation

  • Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)

  • Demonstrable experience responding to enterprise-level RFPs/RFIs

  • Exceptional written communication and storytelling skills

  • Ability to work with technical and non-technical stakeholders

  • Strong attention to detail and quality control

  • Commercial awareness of implementation delivery models and pricing structures

Desirable Experience

  • Background in ServiceNow consulting, pre-sales, or solution architecture

  • Experience within a ServiceNow Partner environment

  • Familiarity with public sector or regulated industry tenders

  • Proposal management or bid management certification

Why This Role Matters

This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.

 

Senior Executive Assistant | Hybrid | Dubai, UAE

Job Title: Senior Executive Assistant

Location: Flexible / Hybrid – Dubai Based

Salary: 25,000 – 30,000 AED Per Month

Reporting to: Co-Founders

Overview

We are seeking an exceptional Senior Executive Assistant to provide high-level, proactive support to two Co-Founders of a fast-paced, growing business. This is a critical role for someone who takes their career seriously, thrives on responsibility, and consistently delivers to an exceptional standard.

The successful candidate will act as a true right-hand partner β€” anticipating needs, owning outcomes, and ensuring the Co-Founders can focus on strategic priorities without distraction.

Key Responsibilities

Executive & Diary Management

  • Full ownership of complex diary management for two Co-Founders, including scheduling, prioritisation, and conflict resolution

  • Proactively manage time, ensuring meetings are purposeful, well-prepared, and aligned to business priorities

  • Coordinate internal and external meetings across multiple time zones

Communication & Correspondence

  • Draft, edit, and send professional emails on behalf of the Co-Founders

  • Liaise confidently with clients, customers, partners, and senior stakeholders

  • Follow up on actions, commitments, and customer communications to ensure nothing is missed

Meetings & Presentations

  • Prepare high-quality meeting decks and supporting documentation

  • Suggest clear, structured agendas ahead of meetings

  • Capture actions and ensure follow-ups are completed on time

Travel & Logistics

  • Arrange all travel including flights, hotels, ground transport, and itineraries

  • Ensure travel is efficient, well-planned, and cost-conscious

  • Handle last-minute changes calmly and effectively

CRM & Administration

  • Maintain and update HubSpot accurately, ensuring data integrity

  • Track interactions, follow-ups, and key customer information

  • Support general administrative and operational tasks as required

Ad Hoc & Problem Solving

  • Handle ad hoc requests with discretion, urgency, and professionalism

  • Take ownership of tasks and see them through to completion

  • Act as a trusted gatekeeper, solving problems before they escalate

Skills & Experience Required

  • Proven experience as a Senior PA / Executive Assistant, ideally supporting founders, CEOs, or senior leadership

  • Exceptional written and verbal communication skills

  • Highly organised with outstanding attention to detail

  • Strong experience managing complex diaries and priorities

  • Confident preparing professional presentations and documentation

  • Comfortable using CRM systems (HubSpot experience highly desirable)

  • Calm, resilient, and effective under pressure

  • Commercially aware, proactive, and solutions-focused

Personal Attributes

  • Takes pride in their work and career progression

  • Trustworthy, discreet, and highly professional

  • Proactive self-starter who doesn’t wait to be asked

  • Able to challenge constructively and offer better ways of working

  • Reliable, driven, and outcome-focused

Why Join

This is a rare opportunity to work closely with two Co-Founders, gaining exposure to strategic decision-making while playing a pivotal role in the smooth running of the business. The role offers autonomy, responsibility, and the chance to make a real impact.

 

Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

  • Lead architecture reviews, platform design sessions, and technical governance.

  • Define and maintain technical standards, patterns, and frameworks.

  • Ensure platform scalability, performance, and maintainability.

Client Engagement

  • Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

  • Run roadmap planning sessions and solution design discussions.

  • Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

  • Oversee end-to-end technical delivery across multiple projects.

  • Ensure solution quality, technical integrity, and alignment with client requirements.

  • Review and validate stories, configurations, and custom development.

  • Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

  • Guide and mentor developers, technical consultants, and architects.

  • Support skills development, certifications, and capability building within the technical team.

  • Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

  • Work closely with engagement managers, solution consultants, and project teams.

  • Contribute to pre-sales, solution proposals, and technical scoping.

  • Stay ahead of new ServiceNow releases, features, and product capabilities.

  • Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

  • Strong technical leadership background within ServiceNow professional services or partner environments.

  • Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

  • Hands-on experience architecting and delivering complex ServiceNow solutions.

  • Strong stakeholder engagement and workshop facilitation skills.

  • Excellent understanding of ServiceNow platform architecture, integrations, and governance.

  • Ability to translate business and technical requirements into scalable solutions.

  • Strong communication, documentation, and presentation skills.

Preferred Qualifications

  • ServiceNow Certified Master Architect (CMA) – ideal.

  • OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

  • Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

  • ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

  • Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

  • A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

  • Comfortable leading discussions with senior stakeholders and technical teams alike.

  • Passionate about platform excellence, innovation, and raising technical standards.

  • Able to operate autonomously, own complex client problems, and drive outcomes.