ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

• Define and own the ServiceNow platform architecture across multiple business domains

• Design end-to-end solutions spanning multiple ServiceNow modules and integrations

• Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

• Lead architecture decisions across:

• ITSM (core)

• HRSD

• ITOM (Discovery, Service Mapping, Event Management)

• ITAM (HAM / SAM)

• CSM & FSM

• GRC & SecOps

• SPM / PPM

• App Engine & custom applications

• Ensure scalability, performance, security, and governance of the platform

• Define and enforce architecture standards, design patterns, and development guidelines

• Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

• Provide technical leadership and mentorship to developers, admins, and consultants

• Oversee integration architecture (APIs, middleware, third-party systems)

• Support pre-sales / solutioning (if applicable) for new initiatives or expansions

• Drive continuous improvement and platform optimisation

Experience Required

• 5–8+ years of ServiceNow platform experience

• Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

• Strong experience designing and delivering multi-module ServiceNow solutions

• Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

• Experience working in enterprise-scale environments with complex integrations

• Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

• Exposure across multiple ServiceNow modules, including:

• ITSM (essential)

• HRSD

• ITOM and/or ITAM

• CSM / FSM

• GRC / SecOps

• Experience contributing toward or working alongside CTA-level architecture standards

• Experience in global delivery models or large transformation programmes

• Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Certified Implementation Specialist (one or more modules)

• ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

• CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

• Strong architecture design and problem-solving capability

• Ability to operate at both strategic and hands-on levels

• Excellent stakeholder communication and influencing skills

• Strong understanding of platform governance and best practices

• Ability to guide and mentor cross-functional technical teams

• Structured, forward-thinking, and solution-oriented mindset

Why This Role

• Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

• Exposure to enterprise-wide, multi-module ServiceNow architecture

• High visibility role with influence on platform strategy and transformation

• Hybrid working with strong presence in Hyderabad (preferred hub)

• Fast-moving environment with significant career progression potential

Application Questions

• How many years of ServiceNow experience do you have?

• Which ServiceNow modules have you architected solutions for?

• Have you operated at a platform or enterprise architecture level?

• What ServiceNow certifications do you hold?

• Are you currently based in or open to relocating to Hyderabad?

• What is your availability to start?

Staff Product Security Engineer | Medical Devices | Limerick, Ireland | Onsite

🔐 Staff Product Security Engineer

📍 Location: Limerick City, Munster, Ireland (Onsite – minimum 4 days per week)
🏢 Industry: Medical Devices / Healthcare Technology
🧠 Level: Mid–Senior
💼 Employment Type: Full-Time
✈️ Travel: Occasional
🛂 Visa Sponsorship: Not available
💶 Salary Range: €85,000 – €95,000
🎁 Benefits: Full benefits package

🚀 The Opportunity

An innovative global medical technology organisation is seeking a Staff Product Security Engineer to play a critical role in shaping and strengthening product security across next-generation healthcare solutions.

This is a highly visible position offering the opportunity to:

• Influence security strategy across product portfolios

• Embed secure-by-design principles across the full product lifecycle

• Lead security maturity improvements

• Work cross-functionally with R&D, Quality, Regulatory, and IT

• Protect products in an evolving threat landscape

If you're passionate about cybersecurity, product resilience, and impact-driven work in healthcare, this role offers both purpose and technical depth.

🎯 Key Responsibilities

• Lead and develop a high-performing Product Security function

• Define and guide product security strategy aligned with regulatory and enterprise cybersecurity objectives

• Embed secure-by-design practices, threat modelling, and proactive vulnerability management

• Partner with R&D, Quality, Regulatory, and IT teams to ensure security is integrated throughout the product lifecycle

• Conduct product security risk assessments and support remediation strategies

• Support product security documentation, including governance and compliance artefacts

• Review technical designs and source code; provide clear, actionable recommendations

• Support incident response and vulnerability management efforts

• Implement best practices for:

• Encryption & PKI

• Authentication & access control

• Audit logging

• Secure hardening

• Patch management

• Vulnerability monitoring

• Track and report security posture using meaningful metrics

• Ensure adherence to development policies and quality management systems

🧠 Required Experience & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

• 5+ years experience in:

• Security architecture

• Secure software development

• Systems and architecture design

• Experience working in regulated environments with strong QMS adherence

• Proven experience leading or mentoring teams

• Strong understanding of:

• Encryption algorithms and PKI

• Embedded device security

• Networking and threat models

• Dynamic and static code analysis tools

• Excellent written and verbal communication skills

• Strong collaboration and stakeholder management abilities

🧩 Technical Skills Snapshot

Domain

Experience

Product Security

Secure-by-design, threat modelling, vulnerability management

Cryptography

Encryption, PKI

AppSec

Static/Dynamic analysis, secure SDLC

Embedded Security

Yes

Networking

Security controls, common threats

Documentation

SAP, SharePoint, DocuSign or similar

Regulated Environments

Medical / highly regulated industries

Tools

Microsoft Office, security tooling

🏢 Work Style & Culture

• Strong emphasis on onsite collaboration (minimum 4 days/week in office)

• Cross-functional, high-impact environment

• Focus on innovation, continuous improvement, and ownership

• Opportunity to influence product direction at a strategic level

📌 Candidate Snapshot

Attribute

Details

Role

Staff Product Security Engineer

Location

Limerick, Ireland

Experience

10–15 years ideal

Leadership

Yes (influence & team leadership expected)

Domain

Medical device security

Environment

Regulated, high-compliance

Work Model

Onsite-first

🌍 Why This Role Matters

Your work will directly contribute to:

• Protecting patient safety

• Strengthening cybersecurity in healthcare systems

• Ensuring regulatory compliance

• Driving security maturity across critical medical technologies

This is a career-defining role for someone who wants both technical depth and meaningful impact.

Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

• Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

• Lead architecture reviews, platform design sessions, and technical governance.

• Define and maintain technical standards, patterns, and frameworks.

• Ensure platform scalability, performance, and maintainability.

Client Engagement

• Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

• Run roadmap planning sessions and solution design discussions.

• Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

• Oversee end-to-end technical delivery across multiple projects.

• Ensure solution quality, technical integrity, and alignment with client requirements.

• Review and validate stories, configurations, and custom development.

• Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

• Guide and mentor developers, technical consultants, and architects.

• Support skills development, certifications, and capability building within the technical team.

• Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

• Work closely with engagement managers, solution consultants, and project teams.

• Contribute to pre-sales, solution proposals, and technical scoping.

• Stay ahead of new ServiceNow releases, features, and product capabilities.

• Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

• Strong technical leadership background within ServiceNow professional services or partner environments.

• Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

• Hands-on experience architecting and delivering complex ServiceNow solutions.

• Strong stakeholder engagement and workshop facilitation skills.

• Excellent understanding of ServiceNow platform architecture, integrations, and governance.

• Ability to translate business and technical requirements into scalable solutions.

• Strong communication, documentation, and presentation skills.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) – ideal.

• OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

• Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

• ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

• Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

• A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

• Comfortable leading discussions with senior stakeholders and technical teams alike.

• Passionate about platform excellence, innovation, and raising technical standards.

• Able to operate autonomously, own complex client problems, and drive outcomes.

Technical Lead – eCommerce & Licensing Monetization | $121K–$190K + Bonus & Stock | Hybrid CO or DE

Technical Lead – eCommerce Licensing Monetization

📍 Locations: Colorado Springs, CO or Wilmington, DE (Hybrid: 3 days onsite – Tue, Wed, Thu / 2 days remote – Mon, Fri)
💼 Employment Type: Full-time
💵 Compensation: $121,600 – $190,000 per year (plus bonus, stock eligibility, and full benefits)

About the Role

Are you passionate about solving complex challenges at the intersection of software licensing, eCommerce, and enterprise systems? This is an exciting opportunity to lead the design and implementation of scalable solutions that drive how software is licensed, monetized, and delivered across SaaS, subscription, and on-premise platforms.

As a Technical Lead, you’ll collaborate with product, enterprise architecture, and IT teams to ensure strategies align with business goals, while mentoring development teams and championing best practices.

Key Responsibilities

• Lead the design and implementation of software licensing and entitlement solutions for SaaS, subscription, and on-premise products.

• Act as the technical authority for license monetization systems, ensuring compliance with enterprise architecture, security, and integration standards.

• Partner with product teams, architects, and IT stakeholders to align licensing and entitlement strategies with business objectives.

• Drive end-to-end integration with ERP systems and customer-facing eCommerce platforms.

• Translate business requirements into technical architectures and detailed solution designs.

• Mentor development teams, promote engineering excellence, and ensure consistency in solution delivery.

• Communicate technical concepts effectively to both technical and non-technical stakeholders.

Qualifications

Required:

• Bachelor’s degree in Computer Science or related field (or equivalent experience).

• 8+ years’ strong foundation in computer science principles, data structures, and algorithms.

• 3+ years’ backend development experience with JavaScript/TypeScript (Node.js); Angular experience is a plus.

• 3+ years’ experience with AWS services (API Gateway, IAM, S3, caching).

• 2+ years in a technical lead role guiding medium to large development teams.

• Expertise in software licensing models, entitlement systems, and eCommerce integrations.

• Familiarity with Agile/Scrum methodologies.

• Strong stakeholder management, communication, and documentation skills.

Nice to Have:

• Experience designing API integrations for enterprise platforms.

• Exposure to frontend frameworks (Angular, React).

• Background in healthcare or SaaS-related industries.

Skills & Certifications

• Agile / Scrum

• Software Licensing & Entitlement Systems

• AWS

• Node.js

• eCommerce Platforms

• API Integration

• Enterprise Systems

Compensation & Benefits

💵 Salary Range: $121,600 – $190,000 per year (based on location, skills, and experience)
🎯 Bonus Eligible: Yes
📈 Stock Options: Yes
🩺 Benefits: Comprehensive package including healthcare, retirement plans, paid time off, and more

👉 Ready to lead the future of software licensing and eCommerce monetization?
Apply now and help shape scalable, secure, and impactful solutions that drive business growth.