ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP

ServiceNow Proposal & Solutions Specialist

Overview

Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.

The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).

Key Responsibilities

• Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements

• Translate complex client requirements into clear, persuasive, and structured proposal content

• Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions

• Articulate value propositions, implementation approaches, timelines, and pricing structures

• Ensure proposals align with Kaptius’ brand, tone, and quality standards

• Maintain and improve reusable proposal content, templates, and case studies

• Manage deadlines and coordinate inputs from multiple stakeholders

• Support bid strategy, win themes, and differentiators for competitive tenders

Required Skills & Experience

• Proven experience producing ServiceNow-focused proposals or pre-sales documentation

• Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)

• Demonstrable experience responding to enterprise-level RFPs/RFIs

• Exceptional written communication and storytelling skills

• Ability to work with technical and non-technical stakeholders

• Strong attention to detail and quality control

• Commercial awareness of implementation delivery models and pricing structures

Desirable Experience

• Background in ServiceNow consulting, pre-sales, or solution architecture

• Experience within a ServiceNow Partner environment

• Familiarity with public sector or regulated industry tenders

• Proposal management or bid management certification

Why This Role Matters

This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.

ServiceNow Architect | Chandler, AZ (Hybrid) | $150K–$180K + Full Benefits

ServiceNow Architect

📍 Location: Chandler, Arizona (Hybrid – 3 days in-office weekly) (open to being based in Arizona State)
💼 Employment Type: Full-Time | Senior-Level
💲 Salary Range: $150,000 – $180,000 USD
🛑 Visa Sponsorship: Not Available
🚚 Relocation Package: Not Included
✈️ Travel: Not Required

Shape the Future of Enterprise IT with ServiceNow

Are you a senior-level ServiceNow professional who thrives on creating powerful, scalable, and secure platform solutions? This is your opportunity to architect and lead end-to-end ServiceNow implementations for a high-impact, forward-looking team. Based in Chandler, AZ, this in-office role (3x per week) is your chance to work closely with top-tier technical leadership to modernize IT and business processes across a growing enterprise.

What You’ll Do

• Architect & Lead: Drive the design and deployment of complex ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, HAM, SAM, and CRM modules.

• Strategic Influence: Collaborate with business and tech stakeholders to shape the ServiceNow roadmap.

• Integration Mastery: Design seamless integrations with systems like Active Directory, LDAP, Salesforce, AWS, Azure, and custom APIs.

• Platform Optimization: Continuously evaluate performance, usability, and cost-efficiency while ensuring compliance and governance.

• Mentorship: Guide development teams in adopting ServiceNow best practices, coding standards, and scalable design.

• Documentation & Delivery: Produce architecture diagrams, implementation guides, and technical documentation for smooth handoffs and operations.

What You Bring

Must-Have Skills

• 5+ years of hands-on experience with ServiceNow, with 3+ years in an architect or lead role

• Expertise in one or more modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM

• Strong scripting skills in JavaScript, Glide API, Business Rules, etc.

• Deep knowledge of platform capabilities, CSDM, CMDB structure, and ServiceNow governance

• Experience with cloud platforms (AWS, Azure) and their integration into ServiceNow

• Familiarity with DevOps practices and CI/CD pipelines for ServiceNow deployments

• Proven ability to automate workflows and drive efficiency using modern frameworks

• Understanding of ITIL frameworks (especially Incident, Problem, Change, and Config Management)

• Certifications preferred: CAD, CSA, or CTA

Nice to Have

• Background in healthcare or public sector (SLED) environments

• Familiarity with ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence

• Experience with large-scale upgrade cycles and patching strategy

Why This Role?

• 💰 Competitive Pay – $150K–$180K base salary

• 🏥 Robust Benefits – Medical, dental, vision, life insurance, and 401(k)

• 📈 Career Growth – High visibility, direct influence on platform evolution, and room for advancement

• 🧠 Challenging Projects – Work on high-impact, enterprise-level ServiceNow transformations

• 🧑‍🤝‍🧑 Collaborative Culture – Join a talented, motivated, and supportive technology team

• 🏡 Flexible Hybrid Work – Enjoy the best of both worlds with structured in-office collaboration and remote flexibility

Interview Process

1. Phone Screen with Recruiter

2. Interview with Technology Director

3. Technical Panel Interview

4. Final Interview with HR

Other Info

• Location: On-site (Chandler, AZ) 3 days per week

• Must be authorized to work in the U.S. (no H1B, STEM, OPT support)

• Role is open for ongoing recruitment – top-tier talent always welcome

🔍 Interested? Prepare to showcase examples of recent ServiceNow implementations, highlight your architectural contributions, and share your vision for optimizing enterprise IT through automation and intelligent design.