ServiceNow Architect
📍 Location: Chandler, Arizona (Hybrid – 3 days in-office weekly) (open to being based in Arizona State)
💼 Employment Type: Full-Time | Senior-Level
💲 Salary Range: $150,000 – $180,000 USD
🛑 Visa Sponsorship: Not Available
🚚 Relocation Package: Not Included
✈️ Travel: Not Required
Shape the Future of Enterprise IT with ServiceNow
Are you a senior-level ServiceNow professional who thrives on creating powerful, scalable, and secure platform solutions? This is your opportunity to architect and lead end-to-end ServiceNow implementations for a high-impact, forward-looking team. Based in Chandler, AZ, this in-office role (3x per week) is your chance to work closely with top-tier technical leadership to modernize IT and business processes across a growing enterprise.
What You’ll Do
Architect & Lead: Drive the design and deployment of complex ServiceNow solutions across ITSM, ITOM, ITBM, HRSD, HAM, SAM, and CRM modules.
Strategic Influence: Collaborate with business and tech stakeholders to shape the ServiceNow roadmap.
Integration Mastery: Design seamless integrations with systems like Active Directory, LDAP, Salesforce, AWS, Azure, and custom APIs.
Platform Optimization: Continuously evaluate performance, usability, and cost-efficiency while ensuring compliance and governance.
Mentorship: Guide development teams in adopting ServiceNow best practices, coding standards, and scalable design.
Documentation & Delivery: Produce architecture diagrams, implementation guides, and technical documentation for smooth handoffs and operations.
What You Bring
Must-Have Skills
5+ years of hands-on experience with ServiceNow, with 3+ years in an architect or lead role
Expertise in one or more modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM
Strong scripting skills in JavaScript, Glide API, Business Rules, etc.
Deep knowledge of platform capabilities, CSDM, CMDB structure, and ServiceNow governance
Experience with cloud platforms (AWS, Azure) and their integration into ServiceNow
Familiarity with DevOps practices and CI/CD pipelines for ServiceNow deployments
Proven ability to automate workflows and drive efficiency using modern frameworks
Understanding of ITIL frameworks (especially Incident, Problem, Change, and Config Management)
Certifications preferred: CAD, CSA, or CTA
Nice to Have
Background in healthcare or public sector (SLED) environments
Familiarity with ServiceNow features like Virtual Agent, Flow Designer, Predictive Intelligence
Experience with large-scale upgrade cycles and patching strategy
Why This Role?
💰 Competitive Pay – $150K–$180K base salary
🏥 Robust Benefits – Medical, dental, vision, life insurance, and 401(k)
📈 Career Growth – High visibility, direct influence on platform evolution, and room for advancement
🧠 Challenging Projects – Work on high-impact, enterprise-level ServiceNow transformations
🧑🤝🧑 Collaborative Culture – Join a talented, motivated, and supportive technology team
🏡 Flexible Hybrid Work – Enjoy the best of both worlds with structured in-office collaboration and remote flexibility
Interview Process
Phone Screen with Recruiter
Interview with Technology Director
Technical Panel Interview
Final Interview with HR
Other Info
Location: On-site (Chandler, AZ) 3 days per week
Must be authorized to work in the U.S. (no H1B, STEM, OPT support)
Role is open for ongoing recruitment – top-tier talent always welcome
🔍 Interested? Prepare to showcase examples of recent ServiceNow implementations, highlight your architectural contributions, and share your vision for optimizing enterprise IT through automation and intelligent design.