ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

• Define and own the ServiceNow platform architecture across multiple business domains

• Design end-to-end solutions spanning multiple ServiceNow modules and integrations

• Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

• Lead architecture decisions across:

• ITSM (core)

• HRSD

• ITOM (Discovery, Service Mapping, Event Management)

• ITAM (HAM / SAM)

• CSM & FSM

• GRC & SecOps

• SPM / PPM

• App Engine & custom applications

• Ensure scalability, performance, security, and governance of the platform

• Define and enforce architecture standards, design patterns, and development guidelines

• Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

• Provide technical leadership and mentorship to developers, admins, and consultants

• Oversee integration architecture (APIs, middleware, third-party systems)

• Support pre-sales / solutioning (if applicable) for new initiatives or expansions

• Drive continuous improvement and platform optimisation

Experience Required

• 5–8+ years of ServiceNow platform experience

• Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

• Strong experience designing and delivering multi-module ServiceNow solutions

• Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

• Experience working in enterprise-scale environments with complex integrations

• Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

• Exposure across multiple ServiceNow modules, including:

• ITSM (essential)

• HRSD

• ITOM and/or ITAM

• CSM / FSM

• GRC / SecOps

• Experience contributing toward or working alongside CTA-level architecture standards

• Experience in global delivery models or large transformation programmes

• Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Certified Implementation Specialist (one or more modules)

• ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

• CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

• Strong architecture design and problem-solving capability

• Ability to operate at both strategic and hands-on levels

• Excellent stakeholder communication and influencing skills

• Strong understanding of platform governance and best practices

• Ability to guide and mentor cross-functional technical teams

• Structured, forward-thinking, and solution-oriented mindset

Why This Role

• Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

• Exposure to enterprise-wide, multi-module ServiceNow architecture

• High visibility role with influence on platform strategy and transformation

• Hybrid working with strong presence in Hyderabad (preferred hub)

• Fast-moving environment with significant career progression potential

Application Questions

• How many years of ServiceNow experience do you have?

• Which ServiceNow modules have you architected solutions for?

• Have you operated at a platform or enterprise architecture level?

• What ServiceNow certifications do you hold?

• Are you currently based in or open to relocating to Hyderabad?

• What is your availability to start?

Senior Salesforce Analyst – Hybrid | Aalst, Belgium

Job Title: Senior Salesforce Analyst

Location: Aalst, Belgium (Hybrid – Office & Remote)

Industry: Medical Equipment / Devices

Job Category: Information Technology - System Analysis / Design

Job Summary:

The Senior Salesforce Analyst will provide business systems and functional support across Sales and Service processes. The role requires expertise in Salesforce implementation and the ability to design and architect technology solutions across customer sales and service enablement processes. The analyst will collaborate with business partners and technology teams to ensure effective solution delivery for Sales and Commercial projects.

This position involves working closely with Business Partners, Platform Solutions & Engineering, and other IT teams on analysis, design, and delivery of high-quality technical solutions. The ideal candidate should be independent, self-motivated, and innovative, with strong problem-solving and communication skills.

Key Responsibilities:

• Design, architect, test, and support platform enhancements and system changes in collaboration with strategic system integrators on the Salesforce platform.

• Collaborate with Business Partner teams and Development teams to translate business requirements into functional designs and technical specifications.

• Lead and participate in solution design discussions to ensure scalable solutions across business units and regions.

• Provide technical support for integrated solutions across cross-functional business processes, applications, and platforms.

• Lead solution architecture and develop prototype technical solutions.

• Improve delivery quality through unit testing, regression testing, and performing functional user testing (FUT).

• Work with global vendor support teams to ensure timely resolution of system issues.

• Conduct root cause analysis for system issues and implement permanent solutions through software fixes or process improvements.

Required Qualifications & Experience:

• Minimum of 5 years of experience in Salesforce implementation, with a full lifecycle project background.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Proven ability to translate business processes into functional requirements and solution designs.

• One or more of the following Salesforce.com Certifications: Administrator, App Builder, Platform Developer.

• Ability to work independently and influence stakeholders at various levels within the organization.

• Experience with Salesforce Sales Cloud and Service Cloud (Experience Cloud, CPQ, and CLM are a plus).

• Experience with customizing Salesforce using declarative methods (programmatic experience with Apex and LWC is a plus).

• Familiarity with both waterfall and agile project management methodologies.

Additional Details:

• Employment Type: Full-time

• Compensation: EUR €50,000 to €85,000

• Benefits: Partial

• Relocation Assistance: Not available

• Travel Requirement: Occasional

• Minimum Education: Bachelor's Degree

• Management Experience Required: No

This company values diversity, equity, and inclusion and encourages applications from all qualified individuals.