Manager, System Enablement – Salesforce Adoption & Transformation

Manager, System Enablement

📍 Location: Scottsdale, Arizona (Onsite)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5–7+ years
🎓 Education: Bachelor’s Degree required
✈️ Travel: ~20%
🌎 Visa Sponsorship: Not available

🚀 Overview

A leading organization is seeking a Manager, System Enablement to drive enterprise-wide system adoption, user proficiency, and change enablement, with a strong focus on Salesforce platforms.

This role sits at the intersection of technology, training, and business transformation, ensuring successful rollout and adoption of new tools, processes, and system enhancements across the organization.

🔧 Key Responsibilities

Enablement Strategy & Execution

• Develop and execute a system enablement strategy to improve adoption and user effectiveness

• Identify business gaps and align enablement initiatives with organizational goals

• Define KPIs to measure training effectiveness and system adoption

Salesforce Enablement & Optimization

• Lead adoption of Salesforce platforms including:

  • Sales Cloud

  • Service Cloud

  • Marketing Cloud

  • Experience Cloud

• Implement Salesforce-native tools such as:

  • In-App Guidance

  • Guidance Paths

  • Knowledge

• Improve user experience while ensuring process compliance

Training, Rollouts & Hypercare Support

• Lead enablement activities for major system deployments, including:

  • Training content development

  • Readiness assessments

  • Go-live support (hypercare)

• Provide hands-on guidance (virtual and onsite) to ensure successful adoption

Governance & Change Management

• Establish governance frameworks for:

  • Content lifecycle management

  • Release management

  • Change management

• Ensure transparency, consistency, and accountability across enablement initiatives

Cross-Functional Collaboration

• Partner with:

  • Business stakeholders

  • IT and development teams

  • Project and release teams

• Align enablement efforts with system enhancements and business priorities

Continuous Improvement

• Gather feedback and refine enablement strategies

• Identify opportunities to enhance systems, training, and processes

• Stay current with new Salesforce features and emerging technologies

Team Leadership

• Lead and develop a small team (onshore/offshore) supporting enablement initiatives

• Provide coaching, direction, and alignment to ensure delivery success

✅ Required Qualifications

• Bachelor’s degree in:

  • Computer Science

  • Business

  • Communications

  • Education

  • Or related field

• 5+ years of experience in:

  • Enablement, training, or system adoption roles

• 5+ years of experience:

  • Managing people and processes

• Strong hands-on experience with:

  • Salesforce (Sales, Service, Marketing, Experience Cloud)

⭐ Preferred Qualifications

• Salesforce certifications

• Experience supporting large-scale system rollouts

• Exposure to enterprise change management frameworks

🧠 Key Skills

• Strong project management and coordination skills

• Expertise in change management and governance frameworks

• Excellent communication and stakeholder engagement skills

• Leadership and team development capability

• Continuous improvement and problem-solving mindset

🎯 Ideal Candidate

• Salesforce-savvy enablement leader who understands both technology and user adoption

• Experienced in driving large-scale system rollouts and training programs

• Strong collaborator who can influence across business and technical teams

• Hands-on leader comfortable balancing strategy and execution

💡 What’s on Offer

• Competitive salary and full benefits package

• Opportunity to shape enterprise-wide enablement strategy

• High visibility role with impact across multiple business functions

• Career growth within a large, evolving organization

Senior Salesforce Analyst – Hybrid | Aalst, Belgium

Job Title: Senior Salesforce Analyst

Location: Aalst, Belgium (Hybrid – Office & Remote)

Industry: Medical Equipment / Devices

Job Category: Information Technology - System Analysis / Design

Job Summary:

The Senior Salesforce Analyst will provide business systems and functional support across Sales and Service processes. The role requires expertise in Salesforce implementation and the ability to design and architect technology solutions across customer sales and service enablement processes. The analyst will collaborate with business partners and technology teams to ensure effective solution delivery for Sales and Commercial projects.

This position involves working closely with Business Partners, Platform Solutions & Engineering, and other IT teams on analysis, design, and delivery of high-quality technical solutions. The ideal candidate should be independent, self-motivated, and innovative, with strong problem-solving and communication skills.

Key Responsibilities:

• Design, architect, test, and support platform enhancements and system changes in collaboration with strategic system integrators on the Salesforce platform.

• Collaborate with Business Partner teams and Development teams to translate business requirements into functional designs and technical specifications.

• Lead and participate in solution design discussions to ensure scalable solutions across business units and regions.

• Provide technical support for integrated solutions across cross-functional business processes, applications, and platforms.

• Lead solution architecture and develop prototype technical solutions.

• Improve delivery quality through unit testing, regression testing, and performing functional user testing (FUT).

• Work with global vendor support teams to ensure timely resolution of system issues.

• Conduct root cause analysis for system issues and implement permanent solutions through software fixes or process improvements.

Required Qualifications & Experience:

• Minimum of 5 years of experience in Salesforce implementation, with a full lifecycle project background.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Proven ability to translate business processes into functional requirements and solution designs.

• One or more of the following Salesforce.com Certifications: Administrator, App Builder, Platform Developer.

• Ability to work independently and influence stakeholders at various levels within the organization.

• Experience with Salesforce Sales Cloud and Service Cloud (Experience Cloud, CPQ, and CLM are a plus).

• Experience with customizing Salesforce using declarative methods (programmatic experience with Apex and LWC is a plus).

• Familiarity with both waterfall and agile project management methodologies.

Additional Details:

• Employment Type: Full-time

• Compensation: EUR €50,000 to €85,000

• Benefits: Partial

• Relocation Assistance: Not available

• Travel Requirement: Occasional

• Minimum Education: Bachelor's Degree

• Management Experience Required: No

This company values diversity, equity, and inclusion and encourages applications from all qualified individuals.