Manager, System Enablement
📍 Location: Scottsdale, Arizona (Onsite)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5–7+ years
🎓 Education: Bachelor’s Degree required
✈️ Travel: ~20%
🌎 Visa Sponsorship: Not available
🚀 Overview
A leading organization is seeking a Manager, System Enablement to drive enterprise-wide system adoption, user proficiency, and change enablement, with a strong focus on Salesforce platforms.
This role sits at the intersection of technology, training, and business transformation, ensuring successful rollout and adoption of new tools, processes, and system enhancements across the organization.
🔧 Key Responsibilities
Enablement Strategy & Execution
Develop and execute a system enablement strategy to improve adoption and user effectiveness
Identify business gaps and align enablement initiatives with organizational goals
Define KPIs to measure training effectiveness and system adoption
Salesforce Enablement & Optimization
Lead adoption of Salesforce platforms including:
Sales Cloud
Service Cloud
Marketing Cloud
Experience Cloud
Implement Salesforce-native tools such as:
In-App Guidance
Guidance Paths
Knowledge
Improve user experience while ensuring process compliance
Training, Rollouts & Hypercare Support
Lead enablement activities for major system deployments, including:
Training content development
Readiness assessments
Go-live support (hypercare)
Provide hands-on guidance (virtual and onsite) to ensure successful adoption
Governance & Change Management
Establish governance frameworks for:
Content lifecycle management
Release management
Change management
Ensure transparency, consistency, and accountability across enablement initiatives
Cross-Functional Collaboration
Partner with:
Business stakeholders
IT and development teams
Project and release teams
Align enablement efforts with system enhancements and business priorities
Continuous Improvement
Gather feedback and refine enablement strategies
Identify opportunities to enhance systems, training, and processes
Stay current with new Salesforce features and emerging technologies
Team Leadership
Lead and develop a small team (onshore/offshore) supporting enablement initiatives
Provide coaching, direction, and alignment to ensure delivery success
✅ Required Qualifications
Bachelor’s degree in:
Computer Science
Business
Communications
Education
Or related field
5+ years of experience in:
Enablement, training, or system adoption roles
5+ years of experience:
Managing people and processes
Strong hands-on experience with:
Salesforce (Sales, Service, Marketing, Experience Cloud)
⭐ Preferred Qualifications
Salesforce certifications
Experience supporting large-scale system rollouts
Exposure to enterprise change management frameworks
🧠 Key Skills
Strong project management and coordination skills
Expertise in change management and governance frameworks
Excellent communication and stakeholder engagement skills
Leadership and team development capability
Continuous improvement and problem-solving mindset
🎯 Ideal Candidate
Salesforce-savvy enablement leader who understands both technology and user adoption
Experienced in driving large-scale system rollouts and training programs
Strong collaborator who can influence across business and technical teams
Hands-on leader comfortable balancing strategy and execution
💡 What’s on Offer
Competitive salary and full benefits package
Opportunity to shape enterprise-wide enablement strategy
High visibility role with impact across multiple business functions
Career growth within a large, evolving organization