Manager, System Enablement – Salesforce Adoption & Transformation

Manager, System Enablement

📍 Location: Scottsdale, Arizona (Onsite)
💼 Employment Type: Full-Time
📈 Seniority Level: Mid-Senior
🕒 Experience Required: 5–7+ years
🎓 Education: Bachelor’s Degree required
✈️ Travel: ~20%
🌎 Visa Sponsorship: Not available

🚀 Overview

A leading organization is seeking a Manager, System Enablement to drive enterprise-wide system adoption, user proficiency, and change enablement, with a strong focus on Salesforce platforms.

This role sits at the intersection of technology, training, and business transformation, ensuring successful rollout and adoption of new tools, processes, and system enhancements across the organization.

🔧 Key Responsibilities

Enablement Strategy & Execution

• Develop and execute a system enablement strategy to improve adoption and user effectiveness

• Identify business gaps and align enablement initiatives with organizational goals

• Define KPIs to measure training effectiveness and system adoption

Salesforce Enablement & Optimization

• Lead adoption of Salesforce platforms including:

  • Sales Cloud

  • Service Cloud

  • Marketing Cloud

  • Experience Cloud

• Implement Salesforce-native tools such as:

  • In-App Guidance

  • Guidance Paths

  • Knowledge

• Improve user experience while ensuring process compliance

Training, Rollouts & Hypercare Support

• Lead enablement activities for major system deployments, including:

  • Training content development

  • Readiness assessments

  • Go-live support (hypercare)

• Provide hands-on guidance (virtual and onsite) to ensure successful adoption

Governance & Change Management

• Establish governance frameworks for:

  • Content lifecycle management

  • Release management

  • Change management

• Ensure transparency, consistency, and accountability across enablement initiatives

Cross-Functional Collaboration

• Partner with:

  • Business stakeholders

  • IT and development teams

  • Project and release teams

• Align enablement efforts with system enhancements and business priorities

Continuous Improvement

• Gather feedback and refine enablement strategies

• Identify opportunities to enhance systems, training, and processes

• Stay current with new Salesforce features and emerging technologies

Team Leadership

• Lead and develop a small team (onshore/offshore) supporting enablement initiatives

• Provide coaching, direction, and alignment to ensure delivery success

✅ Required Qualifications

• Bachelor’s degree in:

  • Computer Science

  • Business

  • Communications

  • Education

  • Or related field

• 5+ years of experience in:

  • Enablement, training, or system adoption roles

• 5+ years of experience:

  • Managing people and processes

• Strong hands-on experience with:

  • Salesforce (Sales, Service, Marketing, Experience Cloud)

⭐ Preferred Qualifications

• Salesforce certifications

• Experience supporting large-scale system rollouts

• Exposure to enterprise change management frameworks

🧠 Key Skills

• Strong project management and coordination skills

• Expertise in change management and governance frameworks

• Excellent communication and stakeholder engagement skills

• Leadership and team development capability

• Continuous improvement and problem-solving mindset

🎯 Ideal Candidate

• Salesforce-savvy enablement leader who understands both technology and user adoption

• Experienced in driving large-scale system rollouts and training programs

• Strong collaborator who can influence across business and technical teams

• Hands-on leader comfortable balancing strategy and execution

💡 What’s on Offer

• Competitive salary and full benefits package

• Opportunity to shape enterprise-wide enablement strategy

• High visibility role with impact across multiple business functions

• Career growth within a large, evolving organization

CRM / Salesforce Solution Architect – Health Cloud & OmniStudio | Patient Support Services | $150K–$175K | Morristown, NJ or Cambridge, MA

CRM/Salesforce Solution Architect – Patient Support Services – Health Cloud/Omnistudio

📍 Location: Morristown, NJ (Hybrid – 3 Days Onsite) or Cambridge, MA
💼 Employment Type: Full-Time
💲 Salary Range: $150,000 – $175,000 USD (commensurate with experience)
🎁 Benefits: Full healthcare, wellness programs, generous parental leave, retirement plans, and career development opportunities
🚚 Relocation: Not available
🛂 Visa Sponsorship: Not available
✈️ Travel: Occasional

Architect the Future of Patient Experience

If you’re a Salesforce CRM expert passionate about improving lives through better healthcare technology, this role offers the perfect opportunity to combine technical mastery with meaningful impact. As a CRM Solution Architect for Patient Support Services, you’ll design, lead, and deliver enterprise-grade solutions that transform how patients connect, receive care, and stay engaged throughout their healthcare journey.

In this high-visibility role, you’ll collaborate across business, technology, and partner teams to ensure solutions are scalable, secure, and fully aligned with organizational goals—while making a measurable difference for patients.

What You’ll Do

• Lead Solution Design – Architect and implement Salesforce Health Cloud solutions for large-scale Patient Support Programs (PSPs)

• Enhance Patient Journeys – Define technology strategies for case management, engagement tools, and integrated partner services (e.g., benefits verification, co-pay programs)

• Integrate & Optimize – Oversee integrations with platforms such as Snowflake, Informatica, AWS S3, and Python-based services

• Drive Best Practices – Ensure architecture aligns with enterprise standards, compliance requirements (HIPAA, GDPR, GxP), and security protocols

• Proof of Concept Leadership – Run PoCs to validate solution feasibility, presenting findings to stakeholders

• Improve Performance – Streamline architecture for reusability, scalability, and cost efficiency

• Collaborate Globally – Work closely with enterprise architects, cross-functional teams, and project managers to deliver robust, compliant solutions

• Documentation & Roadmaps – Maintain architecture diagrams, solution blueprints, and technology roadmaps

What You Bring

Must-Have Qualifications

• 5+ years architecting Salesforce solutions with a focus on OmniStudio

• Proven track record in Salesforce Health Cloud design and implementation

• Strong experience with Integration Procedures, OmniScripts, and Data Raptors

• In-depth understanding of FHIR data integrations, data privacy, and consent management

• Bachelor’s degree in a relevant field

• Exceptional communication skills for both technical and non-technical audiences

• Knowledge of encryption, data masking, and anonymization techniques

• Agile methodology experience and ability to work across global time zones

Preferred Experience

• Salesforce certifications (Application Architect, System Architect)

• Exposure to Marketing Cloud, Veeva, Service Cloud Voice, Advanced Therapy Management

• Familiarity with AWS, Azure, Snowflake, Tableau, PowerBI, AI/ML solutions

• Experience with DevOps tools like AutoRabbit, GitHub, Terraform

• Background in life sciences or pharma data architecture

Why You’ll Love This Role

• 💡 Innovative Environment – Work on cutting-edge CRM and cloud solutions that directly improve patient care outcomes

• 🌍 Meaningful Impact – Your designs will help patients navigate complex healthcare systems with ease and confidence

• 📈 Career Growth – Opportunities for advancement, cross-functional projects, and skill expansion

• 🧑‍🤝‍🧑 Supportive Culture – Join a diverse, inclusive, and globally connected team

• 🏥 Comprehensive Benefits – Full healthcare coverage, wellness programs, at least 14 weeks’ gender-neutral parental leave, and retirement plans

The Ideal Candidate

You’re a hands-on Salesforce architect with deep Health Cloud and OmniStudio experience, a passion for building patient-first solutions, and the ability to work seamlessly between business requirements and technical execution.

Salesforce Marketing Cloud Developer (SFMC) - New York, NYC – Hybrid Working (3 days in office) Full-Time, Permanent - $125,000 - $150,000

Salesforce Marketing Cloud Developer (SFMC)
New York, NYC – Hybrid Working (3 days in office)
Full-Time, Permanent
$125,000 - $150,000

Responsibilities

• Build, test, and deploy marketing and email campaigns including personalization and dynamic content across different Marketing Cloud Studios

• Develop email templates, which will include coding of emails using HTML, CSS and AMP script

• Create different Data extensions and associate them with different campaigns

• Design and configure journeys using activities within the Journey Builder to deliver multi-touchpoint campaigns post thorough testing.

• Develop end-to-end solutions for complex campaigns (with potential optimization testing) to deliver personalized customer communications (social & email)

• Use automation studio for performing actions such as imports, extracts, and SQL query activities.

• Develop and deploy A/B testing strategies to roll out the control version to be used in the final email campaign.

• Respond to common business requirements and perform administrative functions within Marketing Cloud

• Maintain best practices for Marketing Automation Platforms, including troubleshooting, naming conventions, list management, etc.

• Provide troubleshooting / first line of support for stakeholders working on deliverables and encountering errors or technical issues with SFMC or Sales/Service Cloud platforms Qualifications

Minimum Qualifications

• 2 to 5 years of relevant experience building solutions on the SFMC platform: Cloud Pages, Smart Forms, Web Collect, Collect Tracking, Email Studio, Social Studio, Journey Builder, Contact Builder, Audience Builder, Mobile Studio, Automation studio

• Experience with one or more leading marketing automation vendors like Adobe Experience (former Marketing) Cloud, and Pega Marketing Solutions.

• Prior experience implementing full cycle projects in SF Marketing Cloud.

• Experience with responsive website design and various forms of online marketing including mobile, social, content, email, etc.

• Experience with SF Marketing Cloud involving complex buyer journeys across a wide array of products and services

• Excellent writer and communicator (in both written and verbal form).

Strong interpersonal skills

• Solid business acumen including a good sense of how a well-integrated Salesforce Marketing Cloud and Salesforce CRM systems can be utilized to improve business.

• Can work cross-functionally in many areas without being constrained by your job function.

• An ability to interact and communicate effectively with others at all levels of the organization with diplomacy and tact.

Preferred Qualifications

• Highly strategic and able to uncover and understand business needs.

• Preferred Salesforce Marketing Cloud certifications including Marketing Cloud Developer and Marketing Cloud Email Specialist

• Salesforce Implementation experience

• Experience within both B2C & B2B Marketing atmosphere

• Demonstrated analytical skills and the ability to think outside of the box

• Have worked in a Banking and Finance domain

• Six sigma certified

SKILLS AND CERTIFICATIONS 

·        Salesforce CRM

·        Marketing Cloud

·        Adobe

·        Email Studio

·        Social Studio

·        HTML

·        CSS