Salesforce Solution Architect | Health Cloud & OmniStudio | Toronto, Canada (Hybrid)

Salesforce Solution Architect

📍 Location: Toronto, Ontario, Canada (Hybrid – 3 Days Onsite)
💼 Employment Type: Full-Time
💰 Salary Range: $105,200 – $175,300 USD (commensurate with experience)
🎁 Benefits: Full benefits package including health & wellbeing perks. No relocation assistance or bonus.
🛂 Visa Sponsorship: Not available
🔐 Security Clearance Required: No

Step Into Innovation – Architect the Future of Patient Services

Join a purpose-driven, tech-forward healthcare organization on a mission to redefine patient experience through data, AI, and bold innovation. We're seeking a Salesforce Solution Architect who will play a pivotal role in designing and implementing cutting-edge Salesforce Health Cloud solutions that support patient journeys, improve outcomes, and drive operational excellence.

As a technical leader on the Patient Services Architecture team, you’ll bridge complex business needs with robust, scalable technology. If you're excited about transforming healthcare through smart systems and human-first experiences — this is your opportunity to make a lasting impact.

What You’ll Do

• Lead the architecture and implementation of Salesforce Health Cloud solutions tailored to large-scale Patient Support Programs (PSPs).

• Define, document, and communicate technical designs and architecture blueprints to cross-functional stakeholders.

• Drive seamless integration with platforms such as Snowflake, Informatica, AWS S3, Python, and other healthcare services (e.g., Benefits Verification, Co-Pay).

• Oversee solution design aligned with enterprise standards and regulatory compliance (GxP, HIPAA, GDPR).

• Deliver Proof of Concepts (PoCs) to validate and iterate new ideas rapidly.

• Continuously enhance system performance, simplify architecture, and identify reusable components.

• Collaborate globally with product teams, developers, and enterprise architects.

• Maintain documentation including C4 models and solution roadmaps.

What You Bring

Required Skills & Experience:

• Bachelor’s degree in a relevant field.

• Salesforce certifications (Application and/or System Architect) strongly preferred.

• Proven hands-on experience with Salesforce Health Cloud, OmniStudio, OmniScripts, Data Raptors, and complex patient workflows.

• Deep knowledge of FHIR integration, data privacy, and consent management.

• Strong understanding of cloud platforms and APIs (Snowflake, AWS, Informatica, Python).

• Demonstrated ability to lead architecture design, articulate technical vision, and influence cross-functional teams.

• Experience with agile methodologies and DevOps best practices.

• Excellent communication skills – both technical and business-facing.

Nice to Haves:

• Industry knowledge in life sciences or pharma.

• Familiarity with Veeva, Salesforce Marketing Cloud, Advanced Therapy Management.

• Experience with Microsoft PowerBI/Tableau and AI/ML capabilities.

• Experience using tools like AutoRabbit, GitHub, Terraform.

• Understanding of C4 architecture modeling.

• Data masking, anonymization, and encryption experience.

Why Join Us?

• 💡 Lead Innovation – Influence major technical decisions in next-gen healthcare platforms.

• 🌍 Global Impact – Your work will directly enhance patient experience and health outcomes.

• 🚀 Career Growth – Endless opportunities to advance, laterally or vertically, across a global organization.

• 💼 Comprehensive Benefits – Health and wellbeing programs for you and your family.

• 🧠 Future-Ready Tech – Work with AI, cloud-native platforms, and advanced data analytics.

Our Commitment to Diversity & Inclusion

We value the unique perspectives each individual brings to our team. We are committed to building a workplace that reflects the diverse communities we serve. If you require accommodation at any stage of the recruitment process, please let us know – we’re happy to help.

Progress is powered by people. Be the architect of better.
Apply now and let’s build something extraordinary — together.

CRM / Salesforce Solution Architect – Health Cloud & OmniStudio | Patient Support Services | $150K–$175K | Morristown, NJ or Cambridge, MA

CRM/Salesforce Solution Architect – Patient Support Services – Health Cloud/Omnistudio

📍 Location: Morristown, NJ (Hybrid – 3 Days Onsite) or Cambridge, MA
💼 Employment Type: Full-Time
💲 Salary Range: $150,000 – $175,000 USD (commensurate with experience)
🎁 Benefits: Full healthcare, wellness programs, generous parental leave, retirement plans, and career development opportunities
🚚 Relocation: Not available
🛂 Visa Sponsorship: Not available
✈️ Travel: Occasional

Architect the Future of Patient Experience

If you’re a Salesforce CRM expert passionate about improving lives through better healthcare technology, this role offers the perfect opportunity to combine technical mastery with meaningful impact. As a CRM Solution Architect for Patient Support Services, you’ll design, lead, and deliver enterprise-grade solutions that transform how patients connect, receive care, and stay engaged throughout their healthcare journey.

In this high-visibility role, you’ll collaborate across business, technology, and partner teams to ensure solutions are scalable, secure, and fully aligned with organizational goals—while making a measurable difference for patients.

What You’ll Do

• Lead Solution Design – Architect and implement Salesforce Health Cloud solutions for large-scale Patient Support Programs (PSPs)

• Enhance Patient Journeys – Define technology strategies for case management, engagement tools, and integrated partner services (e.g., benefits verification, co-pay programs)

• Integrate & Optimize – Oversee integrations with platforms such as Snowflake, Informatica, AWS S3, and Python-based services

• Drive Best Practices – Ensure architecture aligns with enterprise standards, compliance requirements (HIPAA, GDPR, GxP), and security protocols

• Proof of Concept Leadership – Run PoCs to validate solution feasibility, presenting findings to stakeholders

• Improve Performance – Streamline architecture for reusability, scalability, and cost efficiency

• Collaborate Globally – Work closely with enterprise architects, cross-functional teams, and project managers to deliver robust, compliant solutions

• Documentation & Roadmaps – Maintain architecture diagrams, solution blueprints, and technology roadmaps

What You Bring

Must-Have Qualifications

• 5+ years architecting Salesforce solutions with a focus on OmniStudio

• Proven track record in Salesforce Health Cloud design and implementation

• Strong experience with Integration Procedures, OmniScripts, and Data Raptors

• In-depth understanding of FHIR data integrations, data privacy, and consent management

• Bachelor’s degree in a relevant field

• Exceptional communication skills for both technical and non-technical audiences

• Knowledge of encryption, data masking, and anonymization techniques

• Agile methodology experience and ability to work across global time zones

Preferred Experience

• Salesforce certifications (Application Architect, System Architect)

• Exposure to Marketing Cloud, Veeva, Service Cloud Voice, Advanced Therapy Management

• Familiarity with AWS, Azure, Snowflake, Tableau, PowerBI, AI/ML solutions

• Experience with DevOps tools like AutoRabbit, GitHub, Terraform

• Background in life sciences or pharma data architecture

Why You’ll Love This Role

• 💡 Innovative Environment – Work on cutting-edge CRM and cloud solutions that directly improve patient care outcomes

• 🌍 Meaningful Impact – Your designs will help patients navigate complex healthcare systems with ease and confidence

• 📈 Career Growth – Opportunities for advancement, cross-functional projects, and skill expansion

• 🧑‍🤝‍🧑 Supportive Culture – Join a diverse, inclusive, and globally connected team

• 🏥 Comprehensive Benefits – Full healthcare coverage, wellness programs, at least 14 weeks’ gender-neutral parental leave, and retirement plans

The Ideal Candidate

You’re a hands-on Salesforce architect with deep Health Cloud and OmniStudio experience, a passion for building patient-first solutions, and the ability to work seamlessly between business requirements and technical execution.

Salesforce Developer - Canada, Guelph - CAN$90,000 - CAN$105,000

Salesforce Developer

Canada, Guelph

CAN$90,000 - CAN$105,000

Job Description

Reporting to the Manager of Sales and Pricing Analyst and dotted line to the Chief Commercial Officer, the incumbent is responsible for providing leadership in the systems administration, systems implementation, systems development and technical support services for the CRM Salesforce.

The incumbent plays a business analysis, technical advisor, planning and operational role in customizing, developing and administering Salesforce.com and related AppExchange components with the express purpose of delivering on the goals and objectives of the client. Always taking a client-centric approach, the incumbent places strong emphasis on usability and ensures all solutions provide an optimal experience for both internal clients (employees) and external clients. The ideal candidate will have experience with technical implementations of salesforce projects, along with expertise in day-to-day configuration, support, maintenance, and improvement of our Salesforce instance.

The incumbent is responsible for working with internal clients to gather requirements and implement configuration and code changes. In addition, the incumbent will document system configuration and administrative processes. Furthermore, the incumbent will take a proactive approach to maintaining and optimizing the platform, providing technical advice, orientation, training, guidance and direction to administrative and academic clients, end users as well as delegated Salesforce systems administrators.

Leveraging strong client service, business analysis, planning, research and technical skills, the incumbent will conduct research, develop training manuals and best practices which will serve as the benchmarks in the administration of the client’s Salesforce.com instance.

The incumbent will keep abreast of Salesforce releases and features and make recommendations to the Salesforce architect and management team regarding implementation as required.

Required Qualifications

·      Three (3) year diploma/degree in Business, Computer Science, or related field;

·      Salesforce.com (2 of the 3 certifications required);

·      System Administrator Certification and/or;

·      Platform App Builder Certification and/or;

·      Platform Developer Certification.

·      Advanced Salesforce Administrator Certification would be considered an asset;

·      Combination of at least eight (8) years’ experience in IT:

·      Business Analysis, Project Management and/or Salesforce Administration and/or Salesforce

·      Development. Three (3) of these years must be in Salesforce Development and/or

Administration;

·      In-depth knowledge of standard capabilities of Salesforce.com and have successfully

expanded on those capabilities through the use of custom code (ie: Apex) and/or integration with external systems;

·      Strong reporting background using standard reporting tools including standard Salesforce.com reporting functionality;

·      Experience with lightning web components;

·      Re-engineering experience updating an existing Salesforce.com configuration to provide

solutions for reporting, workflows and enhanced functions;

·      Demonstrated ability to translate complex business processes into technical requirements;

·      Demonstrated experience in planning and implementation of system upgrades and

customizations;

·      Demonstrated experience in documenting CRM policies & procedures.

·      Excellent verbal and written communication skills;

·      Excellent interpersonal skills;

·      Excellent client service skills;

·      Experience in the use of Higher Education Data Architecture (HEDA) an asset;

·      Experience in the use of Education Data Architecture (EDA) as asset;

·      Experience in migrating solutions to Lightning an asset.