Healthcare IT

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Market Director, Information Technology & Services | Healthcare IT | Lake Havasu City, AZ

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Market Director, Information Technology & Services

📍 Location: Lake Havasu City, Arizona 86403
🏥 Work Arrangement: 100% Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Senior Leadership
👤 Reports To: Chief Financial Officer
💰 Base Salary: $101,000–$136,000
🕒 Typical Hours: Monday–Friday, 8:00 AM–5:00 PM
✈️ Travel: Regular Overnight Travel—Potentially Up to 50%
🚚 Relocation Assistance: Not Available
💵 Sign-On Bonus: Not Available
🚫 Visa Sponsorship: Not Available

Lead Technology That Directly Supports Patient Care

A regional healthcare organization is seeking an experienced Market Director of Information Technology & Services to provide strategic and operational technology leadership across its hospital and assigned market facilities.

Reporting to the Chief Financial Officer, this senior leadership position will oversee hospital IT operations, enterprise applications, infrastructure, cybersecurity, technology support and service delivery. The Director will ensure clinical and business systems remain reliable, secure and aligned with organizational strategy, regulatory requirements and patient-care priorities.

This is a highly visible, onsite leadership opportunity for an experienced healthcare IT professional who can connect clinical, operational and enterprise teams while delivering secure, dependable and cost-effective technology services.

Key Responsibilities

Strategic IT Leadership

  • Provide strategic leadership and oversight for Information Technology and Services across the assigned healthcare market.

  • Develop and execute a market-level IT strategy aligned with facility and enterprise priorities.

  • Serve as the primary liaison between hospital leadership, market stakeholders and enterprise IT.

  • Ensure local technology requirements are represented during enterprise planning and governance.

  • Translate enterprise technology strategies into effective facility-level implementation plans.

  • Advise executive leadership on technology risks, priorities, investments and emerging opportunities.

  • Contribute to enterprise governance councils and the development of technology, cybersecurity and data-governance standards.

Hospital IT Operations

  • Oversee day-to-day IT operations across assigned facilities.

  • Maintain the reliability, availability and performance of clinical and business systems.

  • Provide leadership across:

    • Hospital applications

    • Electronic Health Record systems

    • Infrastructure and network services

    • Cybersecurity

    • End-user support

    • Data and reporting systems

    • Connected clinical technologies

  • Ensure IT service-management, incident-response and change-management processes are consistently followed.

  • Monitor system performance, service levels and recurring operational issues.

  • Coordinate the response to major incidents and technology disruptions.

  • Identify and address technical debt affecting the market’s systems and data-center environment.

Clinical and Operational Partnership

  • Build trusted relationships with hospital executives, clinical leaders, physicians, nursing teams and operational departments.

  • Ensure technology solutions support patient care, clinical workflows and business operations.

  • Gather and prioritize technology needs across departments and facilities.

  • Translate clinical and operational requirements into practical technology solutions.

  • Help teams understand the operational impact of proposed technology changes.

  • Maintain strong communication during implementations, disruptions and organizational change.

EHR and Enterprise Applications

  • Oversee the reliable operation and support of Electronic Health Record and related clinical systems.

  • Lead or support EHR upgrades, implementations and optimization initiatives.

  • Coordinate with enterprise application teams and facility stakeholders to address workflow and system issues.

  • Support application testing, training, implementation and adoption.

  • Ensure clinical applications meet operational, cybersecurity and regulatory requirements.

  • Identify opportunities to improve clinical efficiency and patient-care outcomes through technology.

Cybersecurity and Regulatory Compliance

  • Implement and enforce enterprise cybersecurity policies and technology standards.

  • Protect clinical, patient, operational and financial information.

  • Ensure compliance with applicable healthcare technology and privacy requirements, including HIPAA and HITECH.

  • Participate in technology audits, regulatory inspections and accreditation activities.

  • Support cybersecurity assessments, incident-response activities and risk-remediation initiatives.

  • Promote secure technology practices across clinical and administrative teams.

  • Partner with enterprise cybersecurity leadership to address vulnerabilities and emerging threats.

Project and Change Management

  • Lead and support enterprise technology initiatives across assigned facilities.

  • Manage projects involving EHR upgrades, cybersecurity, digital transformation, infrastructure and technical-debt reduction.

  • Establish clear project plans, responsibilities, timelines and success measures.

  • Coordinate internal teams, enterprise resources, facility stakeholders and external partners.

  • Champion structured change management and effective communication.

  • Ensure staff receive appropriate training and support before new technology is introduced.

  • Monitor adoption and address barriers following implementation.

Financial and Vendor Management

  • Collaborate with Finance and executive leadership to develop and manage technology priorities.

  • Support IT budgeting, forecasting and financial planning.

  • Ensure technology investments align with organizational and patient-care objectives.

  • Identify opportunities for cost reduction, operational efficiency and revenue improvement.

  • Manage external vendors and technology partners in accordance with enterprise procurement requirements.

  • Monitor vendor performance, service delivery, contractual obligations and escalations.

  • Evaluate proposed technology investments based on value, risk and operational need.

Team Leadership and Development

  • Lead, mentor and develop the market’s IT professionals.

  • Establish clear performance expectations and promote accountability.

  • Support workforce planning, succession management and employee engagement.

  • Identify professional-development and technical-training opportunities.

  • Build a collaborative team culture focused on service, continuous learning and operational excellence.

  • Ensure the team remains responsive to the needs of clinical and business stakeholders.

Performance Improvement and Innovation

  • Drive continuous improvement across IT operations and service delivery.

  • Use performance data, benchmarks and service metrics to identify improvement opportunities.

  • Promote practical innovation that advances patient care, operational efficiency and information security.

  • Evaluate emerging healthcare technologies and their potential value.

  • Develop measurable plans to improve system availability, response times, user satisfaction and operational performance.

  • Support data-informed decision-making across hospital and market leadership.

Required Qualifications

Candidates must possess one of the following:

  • Bachelor’s degree in Computer Science, Information Systems, Business or a related discipline; or

  • At least seven years of directly relevant professional experience in place of a bachelor’s degree.

Additional requirements include:

  • At least five years of progressive IT management experience.

  • At least three years of experience within healthcare and a multi-site or enterprise environment.

  • Demonstrated ability to collaborate across clinical, operational and enterprise teams.

  • Strong leadership, communication and relationship-building capabilities.

  • Experience managing technology staff, priorities and service delivery.

  • Ability to work onsite in Lake Havasu City, Arizona.

  • Willingness and ability to undertake overnight travel, potentially up to 50%.

  • Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

  • Direct experience leading hospital IT operations.

  • Experience supporting multiple hospitals or healthcare facilities.

  • Strong knowledge of Electronic Health Record systems and clinical applications.

  • Experience with healthcare infrastructure, cybersecurity and data protection.

  • Knowledge of HIPAA, HITECH and related healthcare regulatory requirements.

  • Experience participating in hospital audits, inspections or accreditation activities.

  • Technology project and change-management experience.

  • Experience with EHR upgrades, digital transformation or clinical technology implementations.

  • Experience managing IT budgets and technology investments.

  • Strong vendor and contract-management experience.

  • Experience developing and mentoring IT professionals.

  • Knowledge of healthcare IT best practices and emerging technology trends.

  • Experience using performance metrics and analytics to improve IT service delivery.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

  • Successful leadership of IT operations within a hospital or healthcare system.

  • Experience supporting a complex, multi-site or enterprise technology environment.

  • Strong understanding of the connection between technology and patient care.

  • Direct involvement with EHR systems, cybersecurity and regulatory compliance.

  • The ability to communicate effectively with clinical teams, hospital executives and enterprise IT leaders.

  • Examples of improving system availability, service delivery or stakeholder satisfaction.

  • Successful delivery of complex healthcare technology projects.

  • Experience managing budgets, vendors and competing operational priorities.

  • A collaborative and service-focused leadership style.

  • The ability to remain calm, organized and decisive during major incidents or technology disruption.

Work Environment

This position is based onsite within an active hospital environment. The successful candidate will work in clinical and office settings and may encounter the standard environmental conditions associated with healthcare facilities.

Normal business hours are generally Monday through Friday, from 8:00 AM to 5:00 PM. However, availability outside standard hours may occasionally be required based on operational needs, system incidents or project activity.

Regular travel between facilities and occasional overnight travel by land or air should be expected.

Benefits

The organization offers a comprehensive benefits package that may include:

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Accident and critical-illness coverage

  • Hospital-indemnity insurance

  • Short- and long-term disability coverage

  • Paid family leave

  • Paid time off

  • Retirement plan with employer contribution or match

  • Tuition and professional-certification assistance

  • Student-loan assistance

  • Mental, physical and financial wellness programs

  • Virtual-care and mental-health resources

  • Professional-development and career-advancement opportunities

Interview Process

The anticipated selection process includes:

  1. An initial 10-minute screening call.

  2. A Microsoft Teams interview with divisional IT leadership.

  3. A Microsoft Teams interview with hospital leadership.

  4. An onsite meeting with senior executives, department directors and IT staff.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

 

Senior Epic Application Analyst – ASAP | Houston, TX

Senior Epic Application Analyst – ASAP

📍 Location: Houston, Texas 77024
🏥 Location Requirement: Must Be Able to Support the Houston Area
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Senior
👤 Reports To: Manager, Clinical Solutions
👥 Openings: Two
💰 Base Salary: $94,500–$130,000
📞 On-Call: Rotating After-Hours Support Required
✈️ Travel: Not Required
🚚 Relocation Assistance: Partial Assistance Available
🚫 Visa Sponsorship: Not Available

Help Optimize Emergency Care Through Epic

A leading healthcare organization is seeking two experienced Senior Epic Application Analysts to support, develop and optimize its Epic environment, with a primary focus on Epic ASAP and Emergency Department workflows.

This senior-level position will translate clinical and operational requirements into effective Epic solutions. The successful candidate will perform complex analysis, design, configuration, testing, implementation and production support while partnering closely with Emergency Department clinicians, operational leaders, technical teams and other application analysts.

This opportunity is suited to an experienced Epic professional who understands Emergency Department operations, can independently resolve complex application issues and enjoys mentoring less-experienced analysts.

Certification Requirements

An active Epic certification is required.

Certification preference will be considered in the following order:

  1. Epic ASAP certification – strongly preferred

  2. Epic ClinDoc certification

  3. Epic Ambulatory certification

Candidates without Epic ASAP certification must still demonstrate relevant Emergency Department experience and strong transferable Epic application expertise.

Key Responsibilities

Epic ASAP and Emergency Department Support

  • Provide ongoing application support for Epic ASAP and Emergency Department workflows.

  • Develop an in-depth understanding of clinical, operational and business requirements.

  • Partner with Emergency Department clinicians and leaders to identify workflow challenges.

  • Translate user and departmental requirements into effective Epic configurations and technical solutions.

  • Support patient-care workflows while maintaining system reliability, usability and safety.

  • Evaluate requests and recommend solutions that improve clinical efficiency and user experience.

  • Serve as a knowledgeable resource for Epic ASAP functionality and Emergency Department operations.

Application Analysis and Build

  • Perform intermediate-to-advanced Epic application analysis, design, build, testing and implementation.

  • Configure Epic functionality in accordance with approved requirements and technical standards.

  • Conduct workflow reviews and process walkthroughs with clinical and operational stakeholders.

  • Analyse the effect of proposed changes across connected applications, departments and workflows.

  • Develop solutions that improve user productivity and departmental service levels.

  • Apply established information-systems methodologies throughout the development lifecycle.

  • Maintain accurate documentation for configurations, decisions and technical changes.

Testing and Implementation

  • Develop and execute unit, integrated and regression-testing activities.

  • Coordinate testing with clinical users, operational stakeholders and other application teams.

  • Document defects, expected results and final resolutions.

  • Support user-acceptance testing and implementation-readiness activities.

  • Assist with Epic upgrades, enhancements, optimisation initiatives and new functionality.

  • Participate in go-live planning, implementation and post-production support.

  • Monitor implemented changes and resolve issues affecting clinical operations.

Production Support

  • Provide ongoing support to Epic users.

  • Troubleshoot complex application, workflow and integration problems.

  • Analyse reported issues and determine appropriate corrective actions.

  • Work with technical and clinical teams to resolve cross-application incidents.

  • Maintain clear communication with users throughout the resolution process.

  • Escalate issues appropriately when broader technical or operational assistance is required.

  • Participate regularly in the rotating after-hours technical-support schedule.

Project Planning and Coordination

  • Develop, prioritise and execute assigned projects according to established schedules.

  • Balance production support, enhancements, testing and project responsibilities.

  • Maintain effective coordination across all assigned work.

  • Document project plans, priorities, milestones and schedules.

  • Provide the Manager with regular updates regarding assignment status, risks and dependencies.

  • Identify potential delays and communicate concerns before they affect delivery.

  • Support multiple concurrent initiatives within a complex healthcare environment.

Technical Standards and Governance

  • Advocate for consistent technical-development and application-support standards.

  • Follow established Epic, information-management and change-control practices.

  • Help enforce documentation, testing and implementation standards.

  • Support the safe and reliable operation of clinical applications.

  • Identify opportunities to improve application-support processes and system quality.

  • Ensure changes comply with organizational policies and healthcare technology requirements.

Training and Mentorship

  • Contribute to the preparation and delivery of staff training.

  • Develop supporting materials and application documentation.

  • Explain Epic functionality and workflow changes clearly to clinical and operational users.

  • Assist and mentor less-experienced analysts.

  • Serve as a preceptor, technical resource and subject-matter expert.

  • Promote knowledge sharing and professional development across the team.

Stakeholder Partnership

  • Build effective relationships with clinical users, operational leaders and technical teams.

  • Communicate technical information clearly to both technical and non-technical audiences.

  • Provide responsive, courteous and professional customer service.

  • Acknowledge user needs promptly and help guide issues through resolution.

  • Support compassionate, safe and efficient patient-care experiences through reliable technology.

Required Qualifications

  • Active Epic certification.

  • Epic ASAP certification is strongly preferred; Epic ClinDoc or Ambulatory certification may be considered as an alternative.

  • At least four years of Epic Application Analyst experience.

  • Experience working within or directly supporting an Emergency Department.

  • Progressively responsible experience involving healthcare information systems.

  • Experience with system analysis, design, configuration, testing and implementation.

  • Intermediate-to-advanced knowledge of Epic application-support tools and methodologies.

  • Experience resolving complex application and workflow problems.

  • Previous experience assisting or mentoring other analysts.

  • Understanding of hospital operations and clinical workflows.

  • Strong analytical skills and technical aptitude.

  • Effective planning, prioritisation and organizational skills.

  • Strong communication, collaboration and customer-service capabilities.

  • Demonstrated growth in the ability to lead and influence others.

  • Ability to participate in a regular after-hours on-call rotation.

  • Ability to support operations within the Houston area.

  • Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

  • Associate degree or higher.

  • Current Epic ASAP certification.

  • Extensive Emergency Department workflow experience.

  • Experience supporting Epic within a large health system or hospital network.

  • Epic ClinDoc or Ambulatory certification in addition to ASAP.

  • Experience leading Epic enhancements, optimisation projects or implementations.

  • Experience supporting integrated clinical workflows across multiple Epic modules.

  • Previous responsibility for training, precepting or mentoring application analysts.

  • Current residence within the Houston metropolitan area.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

  • At least four years of hands-on Epic Application Analyst experience.

  • Active Epic ASAP certification or closely aligned Epic certification.

  • Direct knowledge of Emergency Department workflows and operational needs.

  • Ownership of Epic build, testing, implementation and production support.

  • Successful resolution of complex clinical application issues.

  • Experience working directly with physicians, nurses and operational leadership.

  • The ability to manage several projects and support priorities simultaneously.

  • Strong documentation, communication and customer-service skills.

  • Experience mentoring less-experienced Epic analysts.

  • A commitment to safe, reliable and patient-centred technology solutions.

Benefits

The organization offers a comprehensive benefits package that may include:

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Retirement benefits

  • Paid time off

  • Employee wellness and assistance programs

  • Professional-development opportunities

  • Continuing education support

  • Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

  1. Initial interview with the hiring manager.

  2. Peer-panel interview with members of the Epic application team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

 

Telecommunications Specialist – RingCentral | Boston, MA

Telecommunications Specialist – RingCentral

Virtual Hiring Event

📍 Location: Boston, Massachusetts 02118
🏥 Work Arrangement: Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level
💰 Base Salary: $80,000–$95,000
✈️ Travel: Up to 20%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available

Support Enterprise Voice Services Across a Major Healthcare Network

A large, mission-driven healthcare organization is seeking an experienced Telecommunications Specialist to support voice and collaboration services across multiple hospital campuses, administrative operations and approximately 45 community clinics.

This is a hands-on enterprise telecommunications position with primary responsibility for administering and supporting a large-scale RingCentral environment serving more than 3,000 unified communications users and over 500 contact-centre agents.

The successful candidate will have direct RingCentral administration and support experience, strong knowledge of enterprise voice technologies and the ability to troubleshoot complex issues across cloud, on-premises and hybrid telecommunications environments.

Candidates without hands-on RingCentral experience cannot be considered for this opportunity.

Key Responsibilities

RingCentral Administration

  • Administer and support an enterprise RingCentral cloud voice environment.

  • Support more than 3,000 RingCentral EX unified communications users.

  • Support over 500 contact-centre agents and associated call flows.

  • Configure and maintain:

    • User accounts and extensions

    • Call queues and hunt groups

    • Dial plans and call routing

    • Voicemail services

    • Auto attendants

    • Contact-centre workflows

    • Softphone and hardphone deployments

    • Peripheral voice applications and plug-ins

  • Support RingCentral softphones integrated with Microsoft Teams and WebRTC.

  • Configure and troubleshoot Yealink and Poly desk phones.

  • Support PRI and analog gateway connectivity.

  • Manage moves, additions and changes across the voice environment.

  • Monitor platform performance and proactively address service issues.

Contact-Centre and Call-Flow Support

  • Support contact-centre technologies and complex clinical or administrative call flows.

  • Develop and maintain NICE CXone Studio scripts.

  • Troubleshoot call routing, queue behaviour, agent functionality and system integrations.

  • Support call-recording platforms and associated compliance requirements.

  • Analyse call-flow issues and implement changes that improve caller and agent experiences.

  • Maintain accurate documentation for contact-centre configurations and workflows.

Cisco Voice Environment

Provide secondary support for Cisco voice technologies, including:

  • Cisco Unified Communications Manager

  • Cisco Unity Connection

  • Auto-attendant menus

  • Cisco Emergency Responder

  • Cisco VG310, VG320 and VG350 analog gateways

  • Cisco ISR and ASR voice gateways

  • SIP trunks

  • FXO and FXS analog integrations

  • Survivable Remote Site Telephony

  • Enterprise voice-resiliency features

  • Eleveo call-recording technology

Avaya Environment

Maintain working familiarity with legacy Avaya technologies, including:

  • Avaya Communication Manager

  • System Manager

  • Session Manager

  • Aura Messaging and Conferencing

  • Call Management System

  • VeraSMART call accounting

  • Virtual Observer call recording

  • G430 and G450 media gateways

  • G650 cabinets and cards

Voice Infrastructure and Integrations

  • Design, evaluate and maintain cloud and on-premises telecommunications technologies.

  • Support VoIP, TDM, analog, voicemail, conference-calling and call-recording services.

  • Troubleshoot integrations with:

    • SPOK paging

    • Overhead paging

    • Interactive voice response systems

    • Call-recording platforms

    • Contact-centre applications

    • Microsoft Teams

    • Clinical and administrative voice applications

  • Maintain and optimize call routing, dial plans, IP schemas and quality-of-service configurations.

  • Perform and schedule regular system backups.

  • Support telecommunications system patching, version control and hardware or software refreshes.

Troubleshooting and Incident Resolution

  • Serve as a primary escalation point for complex telecommunications incidents.

  • Diagnose voice, video and collaboration issues across enterprise environments.

  • Use tools such as Wireshark, SolarWinds and TraceSBC to investigate network and voice-quality problems.

  • Work daily ServiceNow tickets supporting clinical and administrative users.

  • Respond quickly to critical incidents where service restoration is time-sensitive.

  • Perform root-cause analysis and document permanent resolutions.

  • Communicate progress, service impact and resolution plans to management and affected stakeholders.

Projects and Change Management

  • Participate in voice-infrastructure upgrades, migrations and new-site deployments.

  • Support RingCentral, Cisco and associated telecommunications projects.

  • Coordinate with external vendors on complex installations, maintenance and upgrades.

  • Support voice and data network technologies including SIP, PRI, LAN/WAN and POTS.

  • Work around project deadlines, clinical priorities and operational change windows.

  • Ensure changes are documented, tested and implemented without adversely affecting connected systems.

Collaboration and Technical Leadership

  • Collaborate with Network, Information Security, Service Desk, Data Centre, PMO, IT leadership and contact-centre teams.

  • Ensure voice services are secure, scalable, resilient and appropriately integrated.

  • Support telecom-related projects involving complex call flows and multiple technical teams.

  • Mentor junior telecommunications analysts.

  • Provide technical and administrative training to end users and internal IT staff.

  • Maintain detailed standard operating procedures and configuration documentation.

  • Communicate project and operational progress during staff meetings and as required.

Required Qualifications

  • Direct, hands-on RingCentral administration and support experience.

  • Bachelor of Science degree in Computer Science or a related discipline with at least five years of telecommunications and IT network-systems experience; or an equivalent combination of formal education and professional experience.

  • Progressive experience supporting enterprise telecommunications and network systems.

  • Experience supporting cloud and on-premises voice environments.

  • Knowledge of call routing, dial plans, voicemail, hunt groups and auto attendants.

  • Experience troubleshooting complex voice and collaboration issues.

  • Familiarity with Avaya Communication Manager, System Manager, Session Manager, Aura Messaging and Conferencing, CMS, call accounting, call recording and Avaya media gateways.

  • Strong written and verbal English communication skills.

  • Excellent customer-service and interpersonal capabilities.

  • Ability to organise competing priorities, manage several tasks and meet deadlines.

  • Systematic and logical troubleshooting skills.

  • Ability to work effectively with clinical, administrative, technical and vendor stakeholders.

  • Ability to work onsite in Boston and travel up to 20%.

  • Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

  • Experience administering RingCentral EX at enterprise scale.

  • RingCentral contact-centre or NICE CXone experience.

  • NICE CXone Studio scripting experience.

  • Experience integrating RingCentral with Microsoft Teams or WebRTC.

  • Cisco Unified Communications Manager and Unity Connection experience.

  • Experience with Cisco voice gateways, SIP trunks, analog lines and SRST.

  • Avaya enterprise voice-system experience.

  • Healthcare telecommunications experience.

  • Experience supporting voice services across multiple hospitals, clinics or enterprise locations.

  • ServiceNow incident and request-management experience.

  • Knowledge of Wireshark, SolarWinds or TraceSBC.

  • Experience with SPOK paging, overhead paging, IVR or call-recording platforms.

  • CCNA or Cisco voice-focused certification.

  • Avaya Certified Support Specialist or Implementation Specialist certification.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

  • Recent, hands-on RingCentral administration experience.

  • Support of a large enterprise user population.

  • Experience with contact-centre agents and complex call flows.

  • Successful resolution of difficult voice-quality, routing or platform incidents.

  • Knowledge of both cloud and traditional telecommunications environments.

  • Experience supporting RingCentral as the primary platform, with Cisco and Avaya as secondary technologies.

  • Strong documentation, training and stakeholder-communication skills.

  • The ability to remain calm and responsive when voice services affect clinical or business operations.

  • Experience serving as an escalation point and mentoring junior analysts.

Benefits

The organization offers a comprehensive benefits package that may include:

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Retirement benefits

  • Paid time off

  • Employee wellness and assistance programs

  • Professional-development opportunities

  • Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

  1. Initial screening.

  2. Interview with the hiring manager.

  3. Interview with the wider telecommunications team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

 

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Senior Revenue Cycle Business Analyst – Remote USA | Epic Clarity Certified

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Senior Revenue Cycle Business Analyst
Remote | Full-Time | United States

This is an exciting opportunity for a highly analytical and technically advanced Revenue Cycle professional to join a forward-thinking healthcare organisation driving innovation across enterprise analytics and operational performance.

Ideal for candidates with deep expertise in Epic Clarity, healthcare billing data, and business intelligence technologies, this role offers the chance to influence strategic decision-making through advanced analytics, predictive modelling, and enterprise reporting initiatives.

This is a fully remote opportunity, providing flexibility while working on high-impact projects within a complex healthcare environment.

The Opportunity

Reporting into senior analytics leadership, you will play a key role in developing and delivering enterprise-level Revenue Cycle reporting, insights, and data solutions that directly support operational strategy and financial performance.

You will:

  • Design, develop, test, and deploy enterprise reporting solutions and dashboards

  • Analyse complex hospital and professional billing datasets to drive operational insight and accountability

  • Collaborate with business leaders, analysts, and stakeholders to define analytical requirements and reporting strategies

  • Develop predictive and prescriptive analytics models supporting denials management, AR optimisation, and cash forecasting

  • Build and maintain certified datasets serving as the central source for Revenue Cycle KPI reporting

  • Leverage SQL, Tableau, Crystal Reports, and advanced analytics tools to support enterprise decision-making

  • Lead or contribute to strategic analytics and data governance initiatives

  • Translate complex analytical findings into concise executive-level presentations and recommendations

  • Drive continuous improvement and modernisation across reporting and business intelligence capabilities

Compensation & Benefits

  • Salary: $78,000 – $113,000

  • Schedule: Full-Time

  • Location: Fully Remote within the United States

  • Sign-On Bonus: Not offered

  • Relocation Assistance: Not required

Comprehensive Benefits Package Includes:

  • Medical, Dental, and Vision Insurance

  • Life Insurance

  • Retirement Plan

  • Generous Paid Time Off

  • Additional wellbeing and professional development programs

What Makes This Role Stand Out

  • Fully remote opportunity with strong work-life flexibility

  • High visibility across Revenue Cycle and Analytics leadership teams

  • Opportunity to work with enterprise-scale healthcare data environments

  • Exposure to advanced predictive analytics and business intelligence initiatives

  • Strong focus on innovation, data governance, and operational transformation

  • Collaborative culture that values analytical thinking, continuous improvement, and strategic impact

Candidate Profile

Essential Requirements:

  • Epic Revenue Data Model (Clarity) Certification

  • 3+ years of Revenue Cycle, managed healthcare, or insurance operations experience

  • Strong understanding of Hospital Billing and Professional Billing data

  • Advanced expertise with SQL, Tableau, and Crystal Reports

  • Strong knowledge of relational databases, data modelling, and OLAP technologies

  • Bachelor’s degree in Health Informatics, Finance, or related field

Preferred Qualifications:

  • Master’s degree in Health Informatics, Business, Public Health, or related field

  • Experience developing standardised Revenue Cycle KPI datasets and governance frameworks

  • Experience building predictive analytics and root cause analysis models

  • Exceptional communication and stakeholder engagement skills

  • Strong analytical mindset with the ability to work independently in fast-paced environments

This is an excellent opportunity for a Senior Revenue Cycle Analyst seeking a role that combines advanced analytics, enterprise visibility, technical innovation, and meaningful operational impact within a complex and evolving healthcare environment.

 

Senior Product Owner – Pharmacy Automation Software (Hybrid Durham, NC)

Senior Product Owner – Pharmacy Automation

📍 Location: Durham, North Carolina, USA
🏢 Work Model: Onsite 4 days per week / 1 day remote
💼 Employment Type: Full-Time
💰 Salary Range: $110,000 – $125,000
✈️ Travel: Up to 20% (domestic & international)

About the Opportunity

This is a high-impact Senior Product Owner role within a fast-growing Pharmacy Automation R&D organization at the forefront of healthcare technology. You’ll play a critical role in shaping software products that directly address some of the industry’s biggest challenges—clinician shortages, operational efficiency, and patient safety.

You’ll act as a subject-matter expert and strategic driver, translating customer and business needs into scalable, high-quality software solutions that deliver real-world value.

Your Mission

As a Senior Product Owner, your top priorities will be to:

  1. Champion product strategy through the elicitation, refinement, and ownership of software product requirements

  2. Partner with Software Delivery Leads to translate requirements into features and user stories

  3. Deliver customer-delighting solutions that drive measurable business outcomes

Key Responsibilities

  • Own and manage the software product backlog, including features, user stories, and defects

  • Prioritize scope in collaboration with cross-functional teams while balancing risk, schedule, and resources

  • Partner closely with Product Managers, Engineering, QA, and Delivery Leads to ensure value-driven execution

  • Lead requirements engineering across the full SDLC (functional & non-functional)

  • Support Agile ceremonies including sprint planning, estimations, reviews, and incremental delivery

  • Drive product quality through continuous collaboration with engineering and QA teams

  • Lead system design reviews and contribute to architectural discussions

  • Ensure testability of requirements and support verification, validation, and UAT planning & execution

  • Support beta launches, success criteria definition, and outcome documentation

  • Act as an escalation point for production issues and provide third-line support

  • Execute work within formal design controls, PLM, configuration management, and phase review processes

  • Contribute to intellectual property generation and share domain expertise across teams

  • Stay current with Agile best practices, industry trends, and competitive landscapes

Skills & Experience

  • Strong expertise in Agile / Lean software development environments

  • Hands-on experience with product and delivery tools such as Aha!, Jira, Azure DevOps

  • Excellent communication, facilitation, and stakeholder leadership skills

  • Strong analytical thinking and problem-solving capability

  • High attention to detail with the ability to operate independently in complex environments

  • Domain experience in Pharmacy, Healthcare, or Medical Technology

Qualifications

  • Bachelor’s Degree or Pharmacy Technician Certification (CPhT) required

  • 5+ years of relevant product ownership or related experience

Ideal Candidate Profile

  • Local to the Durham, NC area

  • Comfortable working on-site 4 days per week

  • Strong background in healthcare or pharmacy-related software products

  • Confident working cross-functionally in a regulated, fast-paced environment

Why Join

  • Work on mission-critical healthcare technology with real patient impact

  • Collaborate with high-performing global R&D teams

  • Clear ownership, visibility, and influence over product outcomes

  • Strong culture of accountability, learning, and continuous improvement

  • Competitive salary, full benefits, and long-term career growth

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Senior Systems Engineer | Healthcare IT | Tulsa, OK | Windows & VMware

,

💻 Senior Systems Engineer

📍 Location: Tulsa, Oklahoma (On-site)
🏥 Industry: Healthcare / Information Technology
🎓 Education: Bachelor’s Degree in Information Systems, Computer Science, or related field (10 years of equivalent experience may be considered)
💼 Experience Level: Mid–Senior (5+ years)
🚫 Visa Sponsorship: Not available
🚚 Relocation: Available for the ideal candidate
💰 Compensation: $91,000 – $136,000 base salary + full benefits
🕓 Employment Type: Full-Time | Permanent

🌟 The Opportunity

An established and forward-thinking healthcare organization is seeking a Senior Systems Engineer to play a key role in maintaining, optimizing, and evolving its enterprise IT infrastructure.

This role is ideal for a highly skilled technologist who enjoys solving complex problems, leading critical infrastructure initiatives, and ensuring that large-scale server and virtualization environments run securely and efficiently.

You’ll collaborate closely with business leaders, IT management, and cross-functional teams to design, implement, and support mission-critical systems that power healthcare operations.

🧭 Key Responsibilities

Systems Engineering & Infrastructure

  • Design, configure, and implement server-based hardware and software solutions with minimal network disruption.

  • Perform system tuning, resource optimization, and hardware upgrades to ensure peak performance.

  • Manage and maintain Windows and Linux operating environments, including Active Directory, GPO, DNS, DHCP, ADFS, and Azure.

  • Provide technical leadership and escalation support for complex system issues.

Project Leadership

  • Lead infrastructure projects from planning through execution, ensuring alignment with organizational goals.

  • Collaborate with stakeholders and department leaders to deliver secure, reliable, and scalable technology solutions.

  • Serve as a technical advisor for new technologies, assessing and recommending tools and architectures.

Operational Excellence

  • Maintain data center operations, ensuring reliability, availability, and compliance.

  • Support virtualization environments (VMware, Citrix, or similar platforms).

  • Monitor and manage storage, backup, and recovery systems, as well as cloud infrastructure.

  • Develop and document detailed system procedures, configurations, and architecture diagrams.

Collaboration & Support

  • Partner with end-users, internal IT teams, and leadership to address issues and deliver seamless system operations.

  • Lead or coordinate cross-functional teams during upgrades, migrations, or incidents.

  • Provide mentorship and knowledge sharing across the IT department.

🎓 Education & Experience

Required

✅ Bachelor’s degree in Information Systems, Computer Science, or related field (or 10 years of equivalent experience).
✅ 5+ years of experience in systems engineering, with at least 3 years supporting large-scale enterprise networks.
✅ Advanced expertise in server and virtualization systems, data center operations, and infrastructure architecture.
✅ Strong knowledge of storage, backup, and cloud environments.
✅ Functional understanding of network design, security, and protocols.
✅ Experience with Windows and Linux environments, including configuration and administration tools.

Preferred

⭐ Certifications such as VMware, Microsoft, RedHat, or ITIL.
⭐ Prior experience supporting healthcare or mission-critical environments.

💡 Core Competencies

  • Technical leadership and systems architecture expertise

  • Strong troubleshooting and analytical capabilities

  • Excellent communication and documentation skills

  • High degree of initiative, organization, and problem-solving ability

  • Ability to thrive in a collaborative, fast-paced environment

🚗 Additional Information

  • Some off-campus system support duties may require the use of a private vehicle.

  • A valid driver’s license, clean MVR, and proof of insurance are required per company policy.

💰 Compensation & Benefits

💵 Base Salary: $91,000 – $136,000 (commensurate with experience)
💎 Benefits:

  • Comprehensive health, dental, and vision coverage

  • Retirement and life insurance plans

  • Paid time off and holidays

  • Training and certification support

  • Relocation assistance available for the right candidate

🧩 Candidate Snapshot

  • Experience: 5–7 years in enterprise systems engineering

  • Core Skills: Server Administration | Virtualization | Data Center Ops | Cloud Infrastructure | Windows/Linux | Network Protocols

  • Certifications: VMware, Microsoft, RedHat, or ITIL (preferred)

  • Travel: None

🚀 Ready to take the lead on enterprise infrastructure?
Join a mission-driven healthcare organization where technology supports life-changing care. Drive innovation, strengthen reliability, and make an impact every day.

 

Salesforce Solution Architect | Health Cloud & OmniStudio | Toronto, Canada (Hybrid)

Salesforce Solution Architect

📍 Location: Toronto, Ontario, Canada (Hybrid – 3 Days Onsite)
💼 Employment Type: Full-Time
💰 Salary Range: $105,200 – $175,300 USD (commensurate with experience)
🎁 Benefits: Full benefits package including health & wellbeing perks. No relocation assistance or bonus.
🛂 Visa Sponsorship: Not available
🔐 Security Clearance Required: No

Step Into Innovation – Architect the Future of Patient Services

Join a purpose-driven, tech-forward healthcare organization on a mission to redefine patient experience through data, AI, and bold innovation. We're seeking a Salesforce Solution Architect who will play a pivotal role in designing and implementing cutting-edge Salesforce Health Cloud solutions that support patient journeys, improve outcomes, and drive operational excellence.

As a technical leader on the Patient Services Architecture team, you’ll bridge complex business needs with robust, scalable technology. If you're excited about transforming healthcare through smart systems and human-first experiences — this is your opportunity to make a lasting impact.

What You’ll Do

  • Lead the architecture and implementation of Salesforce Health Cloud solutions tailored to large-scale Patient Support Programs (PSPs).

  • Define, document, and communicate technical designs and architecture blueprints to cross-functional stakeholders.

  • Drive seamless integration with platforms such as Snowflake, Informatica, AWS S3, Python, and other healthcare services (e.g., Benefits Verification, Co-Pay).

  • Oversee solution design aligned with enterprise standards and regulatory compliance (GxP, HIPAA, GDPR).

  • Deliver Proof of Concepts (PoCs) to validate and iterate new ideas rapidly.

  • Continuously enhance system performance, simplify architecture, and identify reusable components.

  • Collaborate globally with product teams, developers, and enterprise architects.

  • Maintain documentation including C4 models and solution roadmaps.

What You Bring

Required Skills & Experience:

  • Bachelor’s degree in a relevant field.

  • Salesforce certifications (Application and/or System Architect) strongly preferred.

  • Proven hands-on experience with Salesforce Health Cloud, OmniStudio, OmniScripts, Data Raptors, and complex patient workflows.

  • Deep knowledge of FHIR integration, data privacy, and consent management.

  • Strong understanding of cloud platforms and APIs (Snowflake, AWS, Informatica, Python).

  • Demonstrated ability to lead architecture design, articulate technical vision, and influence cross-functional teams.

  • Experience with agile methodologies and DevOps best practices.

  • Excellent communication skills – both technical and business-facing.

Nice to Haves:

  • Industry knowledge in life sciences or pharma.

  • Familiarity with Veeva, Salesforce Marketing Cloud, Advanced Therapy Management.

  • Experience with Microsoft PowerBI/Tableau and AI/ML capabilities.

  • Experience using tools like AutoRabbit, GitHub, Terraform.

  • Understanding of C4 architecture modeling.

  • Data masking, anonymization, and encryption experience.

Why Join Us?

  • 💡 Lead Innovation – Influence major technical decisions in next-gen healthcare platforms.

  • 🌍 Global Impact – Your work will directly enhance patient experience and health outcomes.

  • 🚀 Career Growth – Endless opportunities to advance, laterally or vertically, across a global organization.

  • 💼 Comprehensive Benefits – Health and wellbeing programs for you and your family.

  • 🧠 Future-Ready Tech – Work with AI, cloud-native platforms, and advanced data analytics.

Our Commitment to Diversity & Inclusion

We value the unique perspectives each individual brings to our team. We are committed to building a workplace that reflects the diverse communities we serve. If you require accommodation at any stage of the recruitment process, please let us know – we’re happy to help.

Progress is powered by people. Be the architect of better.
Apply now and let’s build something extraordinary — together.

 

Principal Information Security Architect – Healthcare Tech | Remote

Principal Information Security Architect - Healthcare Technology

Location: Fully Remote

Industry: Healthcare / Health Services
Job Category: Healthcare IT

Job Summary

The Principal Information Security Architect - Healthcare Technology serves as a senior security architect and technology analyst, specializing in healthcare delivery systems and IoT. This role is responsible for integrating business needs, regulatory requirements, security considerations, and emerging technologies into system architecture and design. The position requires collaboration with cross-functional teams, technical leaders, and executive stakeholders to drive innovation and enhance security frameworks.

Essential Responsibilities

  • Develop scalable, secure system architectures and APIs that align with business objectives and industry best practices.

  • Provide strategic guidance on emerging technologies, risk management, and architectural solutions to senior leadership.

  • Influence enterprise solutions by defining and maintaining platform strategies, design patterns, and security frameworks.

  • Partner with engineering teams to provide ongoing architectural mentorship and ensure successful product implementation.

  • Establish strong relationships with key technical and business stakeholders to drive standardization and best practices.

  • Analyze current and future technology landscapes, synthesizing insights to support business-driven security solutions.

  • Advocate for and implement security best practices across cloud and on-premise environments to support high scalability, reliability, and compliance.

  • Provide consultative support on architecture strategy, risk assessment, and innovation-driven initiatives.

  • Mentor and guide technical teams on security and architecture principles.

  • Promote a culture of innovation, security, and continuous improvement.

  • Other duties as assigned.

Experience Requirements

Required:

  • 10+ years of experience in Information Security.

  • 4+ years of experience as an Information Security Architect with expertise in security domains such as Zero Trust, Data Protection, Identity & Access Management, and Threat Management.

  • 3+ years of experience with data management, distributed processing, high availability systems, and machine learning applications.

Preferred:

  • 3+ years of experience in Mergers and Acquisitions, including evaluation and integration.

  • 3+ years of experience leading technical teams.

Skills & Competencies

  • Excellent communication skills, with the ability to convey complex security concepts to both technical and non-technical audiences.

  • Strong technical expertise across cloud and on-premise environments, architectures, and APIs.

  • Proven ability to drive enterprise security programs and product strategies at scale.

  • Sound judgment in analyzing cyber risks and developing risk-appropriate solutions.

Education Requirements

Required:

  • Bachelor's degree in Computer Science or a related field, or equivalent experience.

Preferred:

  • Master’s degree in Computer Science or a related field.

Certifications (Preferred but Not Required)

  • The Open Group Architecture Framework (TOGAF)

  • Certified Information Security Professional (CISSP)

  • Certified Information Security Manager (CISM)

Additional Details

  • Work Type: Remote

  • Travel Requirement: 0% - 25%

  • Compensation: $150,000 - $180,000 (Base Salary)

  • Benefits: Full-time benefits package available

  • Relocation Assistance: Not available

  • Bonus & Commission: Not applicable

Equal Employment Opportunity Statement

This company is committed to equal opportunity employment and prohibits discrimination based on race, color, age, religion, sex, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.

Candidates must comply with data security policies, including adherence to industry regulations such as HIPAA.

Security Clearance Required: No
Visa Sponsorship Available: No

 

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