Telecommunications Specialist – RingCentral | Boston, MA

Telecommunications Specialist – RingCentral

Virtual Hiring Event

📍 Location: Boston, Massachusetts 02118
🏥 Work Arrangement: Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level
💰 Base Salary: $80,000–$95,000
✈️ Travel: Up to 20%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available

Support Enterprise Voice Services Across a Major Healthcare Network

A large, mission-driven healthcare organization is seeking an experienced Telecommunications Specialist to support voice and collaboration services across multiple hospital campuses, administrative operations and approximately 45 community clinics.

This is a hands-on enterprise telecommunications position with primary responsibility for administering and supporting a large-scale RingCentral environment serving more than 3,000 unified communications users and over 500 contact-centre agents.

The successful candidate will have direct RingCentral administration and support experience, strong knowledge of enterprise voice technologies and the ability to troubleshoot complex issues across cloud, on-premises and hybrid telecommunications environments.

Candidates without hands-on RingCentral experience cannot be considered for this opportunity.

Key Responsibilities

RingCentral Administration

• Administer and support an enterprise RingCentral cloud voice environment.

• Support more than 3,000 RingCentral EX unified communications users.

• Support over 500 contact-centre agents and associated call flows.

• Configure and maintain:

• User accounts and extensions

• Call queues and hunt groups

• Dial plans and call routing

• Voicemail services

• Auto attendants

• Contact-centre workflows

• Softphone and hardphone deployments

• Peripheral voice applications and plug-ins

• Support RingCentral softphones integrated with Microsoft Teams and WebRTC.

• Configure and troubleshoot Yealink and Poly desk phones.

• Support PRI and analog gateway connectivity.

• Manage moves, additions and changes across the voice environment.

• Monitor platform performance and proactively address service issues.

Contact-Centre and Call-Flow Support

• Support contact-centre technologies and complex clinical or administrative call flows.

• Develop and maintain NICE CXone Studio scripts.

• Troubleshoot call routing, queue behaviour, agent functionality and system integrations.

• Support call-recording platforms and associated compliance requirements.

• Analyse call-flow issues and implement changes that improve caller and agent experiences.

• Maintain accurate documentation for contact-centre configurations and workflows.

Cisco Voice Environment

Provide secondary support for Cisco voice technologies, including:

• Cisco Unified Communications Manager

• Cisco Unity Connection

• Auto-attendant menus

• Cisco Emergency Responder

• Cisco VG310, VG320 and VG350 analog gateways

• Cisco ISR and ASR voice gateways

• SIP trunks

• FXO and FXS analog integrations

• Survivable Remote Site Telephony

• Enterprise voice-resiliency features

• Eleveo call-recording technology

Avaya Environment

Maintain working familiarity with legacy Avaya technologies, including:

• Avaya Communication Manager

• System Manager

• Session Manager

• Aura Messaging and Conferencing

• Call Management System

• VeraSMART call accounting

• Virtual Observer call recording

• G430 and G450 media gateways

• G650 cabinets and cards

Voice Infrastructure and Integrations

• Design, evaluate and maintain cloud and on-premises telecommunications technologies.

• Support VoIP, TDM, analog, voicemail, conference-calling and call-recording services.

• Troubleshoot integrations with:

• SPOK paging

• Overhead paging

• Interactive voice response systems

• Call-recording platforms

• Contact-centre applications

• Microsoft Teams

• Clinical and administrative voice applications

• Maintain and optimize call routing, dial plans, IP schemas and quality-of-service configurations.

• Perform and schedule regular system backups.

• Support telecommunications system patching, version control and hardware or software refreshes.

Troubleshooting and Incident Resolution

• Serve as a primary escalation point for complex telecommunications incidents.

• Diagnose voice, video and collaboration issues across enterprise environments.

• Use tools such as Wireshark, SolarWinds and TraceSBC to investigate network and voice-quality problems.

• Work daily ServiceNow tickets supporting clinical and administrative users.

• Respond quickly to critical incidents where service restoration is time-sensitive.

• Perform root-cause analysis and document permanent resolutions.

• Communicate progress, service impact and resolution plans to management and affected stakeholders.

Projects and Change Management

• Participate in voice-infrastructure upgrades, migrations and new-site deployments.

• Support RingCentral, Cisco and associated telecommunications projects.

• Coordinate with external vendors on complex installations, maintenance and upgrades.

• Support voice and data network technologies including SIP, PRI, LAN/WAN and POTS.

• Work around project deadlines, clinical priorities and operational change windows.

• Ensure changes are documented, tested and implemented without adversely affecting connected systems.

Collaboration and Technical Leadership

• Collaborate with Network, Information Security, Service Desk, Data Centre, PMO, IT leadership and contact-centre teams.

• Ensure voice services are secure, scalable, resilient and appropriately integrated.

• Support telecom-related projects involving complex call flows and multiple technical teams.

• Mentor junior telecommunications analysts.

• Provide technical and administrative training to end users and internal IT staff.

• Maintain detailed standard operating procedures and configuration documentation.

• Communicate project and operational progress during staff meetings and as required.

Required Qualifications

• Direct, hands-on RingCentral administration and support experience.

• Bachelor of Science degree in Computer Science or a related discipline with at least five years of telecommunications and IT network-systems experience; or an equivalent combination of formal education and professional experience.

• Progressive experience supporting enterprise telecommunications and network systems.

• Experience supporting cloud and on-premises voice environments.

• Knowledge of call routing, dial plans, voicemail, hunt groups and auto attendants.

• Experience troubleshooting complex voice and collaboration issues.

• Familiarity with Avaya Communication Manager, System Manager, Session Manager, Aura Messaging and Conferencing, CMS, call accounting, call recording and Avaya media gateways.

• Strong written and verbal English communication skills.

• Excellent customer-service and interpersonal capabilities.

• Ability to organise competing priorities, manage several tasks and meet deadlines.

• Systematic and logical troubleshooting skills.

• Ability to work effectively with clinical, administrative, technical and vendor stakeholders.

• Ability to work onsite in Boston and travel up to 20%.

• Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

• Experience administering RingCentral EX at enterprise scale.

• RingCentral contact-centre or NICE CXone experience.

• NICE CXone Studio scripting experience.

• Experience integrating RingCentral with Microsoft Teams or WebRTC.

• Cisco Unified Communications Manager and Unity Connection experience.

• Experience with Cisco voice gateways, SIP trunks, analog lines and SRST.

• Avaya enterprise voice-system experience.

• Healthcare telecommunications experience.

• Experience supporting voice services across multiple hospitals, clinics or enterprise locations.

• ServiceNow incident and request-management experience.

• Knowledge of Wireshark, SolarWinds or TraceSBC.

• Experience with SPOK paging, overhead paging, IVR or call-recording platforms.

• CCNA or Cisco voice-focused certification.

• Avaya Certified Support Specialist or Implementation Specialist certification.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

• Recent, hands-on RingCentral administration experience.

• Support of a large enterprise user population.

• Experience with contact-centre agents and complex call flows.

• Successful resolution of difficult voice-quality, routing or platform incidents.

• Knowledge of both cloud and traditional telecommunications environments.

• Experience supporting RingCentral as the primary platform, with Cisco and Avaya as secondary technologies.

• Strong documentation, training and stakeholder-communication skills.

• The ability to remain calm and responsive when voice services affect clinical or business operations.

• Experience serving as an escalation point and mentoring junior analysts.

Benefits

The organization offers a comprehensive benefits package that may include:

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Retirement benefits

• Paid time off

• Employee wellness and assistance programs

• Professional-development opportunities

• Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

1. Initial screening.

2. Interview with the hiring manager.

3. Interview with the wider telecommunications team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

Senior Cardiac Sonographer | Echocardiography | Boston, MA

Senior Cardiac Sonographer

📍 Location: Boston, Massachusetts
🏥 Work Arrangement: 100% Onsite
💼 Employment Type: Full-Time
💰 Compensation: $112,000–$135,000 Base Salary
💵 Sign-On Bonus: $15,000
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Not Available
✈️ Travel: Not Required

Overview

A leading healthcare organization in Boston is seeking an experienced Senior Cardiac Sonographer to join its Non-Invasive Cardiology team.

This senior-level position will perform advanced echocardiographic and cardiovascular diagnostic procedures while supporting the daily clinical and administrative operations of a busy cardiac testing department.

The successful candidate will bring extensive experience in a cardiac stress laboratory, including working independently with amyloid patients, performing advanced stress echocardiography procedures, and supporting research studies. The role will also provide technical guidance and hands-on training to sonographers, technicians, students, and cardiology fellows.

Why This Opportunity Stands Out

This is an excellent opportunity for an experienced cardiac sonographer who wants to combine advanced clinical work with technical leadership, research participation, and departmental responsibility.

Key highlights include:

• Competitive salary of $112,000–$135,000

• $15,000 sign-on bonus for eligible external hires

• Advanced stress echocardiography responsibilities

• Independent work within an amyloid clinic

• Exposure to cardiovascular research studies

• Opportunities to teach technical staff and cardiology fellows

• Senior administrative and workflow leadership responsibilities

• Comprehensive medical, dental, vision, retirement, life insurance, and paid-time-off benefits

Key Responsibilities

Advanced Cardiac Sonography

• Perform non-invasive cardiovascular diagnostic examinations using ultrasound, imaging duplex, and related equipment.

• Position patients and operate equipment to obtain reliable, clinically informative diagnostic data.

• Conduct complete echocardiographic evaluations and preliminary measurements.

• Evaluate recordings as they occur and complete the required technical analysis.

• Summarize diagnostic information and communicate findings to physicians and departmental leadership.

• Perform portable echocardiographic examinations as required.

• Complete vascular studies when needed.

• Interpret examinations and chart graphics and process diagnostic results.

Stress Testing

• Perform stress echocardiograms and dobutamine stress echocardiograms.

• Perform cardiac stress tests under direct physician supervision.

• Prepare patients for stress testing, including electrode placement.

• Explain testing procedures and address patient questions or concerns.

• Observe patients throughout testing and calculate all necessary clinical parameters.

• Interpret electrocardiogram tracings for diagnostic purposes.

• Troubleshoot difficult examinations and unexpected clinical situations.

Amyloid Clinic and Research

• Work independently within the amyloid clinic.

• Perform technically advanced imaging examinations involving amyloid patients.

• Conduct research studies with a high degree of technical expertise, accuracy, and reproducibility.

• Support the consistent collection and documentation of research-related cardiovascular imaging data.

Technical and Team Leadership

• Provide guidance to sonographers, technicians, students, and cardiology fellows.

• Teach both medical concepts and hands-on sonography techniques.

• Provide guidance to EKG technicians in the absence of departmental leadership.

• Delegate daily workflow to other team members when the chief sonographer is unavailable.

• Take responsibility for senior administrative duties and day-to-day operational support.

• Assist with difficult patients, urgent add-on studies, staff absences, and other unexpected workflow disruptions.

• Support the maintenance and repair of ultrasound equipment hardware and software.

• Troubleshoot issues involving clinical imaging and ordering systems.

Departmental Operations

• Maintain accurate examination records, departmental reports, and clinical files.

• Complete charge entry through the applicable billing system.

• Maintain appropriate supplies and equipment inventory.

• Help manage the department’s daily workflow and examination schedule.

• Maintain clinical areas and equipment according to departmental standards.

• Follow established infection prevention and workplace safety procedures.

• Maintain the confidentiality of all personal and protected health information.

Patient Care

• Explain procedures clearly and help alleviate patient concerns.

• Provide appropriate care to adult and geriatric patient populations.

• Maintain professional and compassionate relationships with patients, families, physicians, and colleagues.

• Demonstrate appropriate body mechanics and safe patient-handling practices.

• Deliver patient care in accordance with organizational standards and clinical procedures.

Required Qualifications

Candidates must meet all of the following requirements:

• Completion of a two-year program in cardiac sonography, cardiovascular technology, or a closely related field.

• Knowledge of cardiology, medical terminology, anatomy, biology, and the basic physics associated with diagnostic ultrasound.

• At least one year of professional echocardiography experience within a hospital environment, excluding internships or clinical placements.

• At least five years of experience working within a cardiac stress laboratory.

• Substantial experience working with amyloid patients.

• Ability to work independently within an amyloid clinic.

• Experience performing stress echocardiograms and dobutamine stress echocardiograms.

• Ability to work onsite in Boston, Massachusetts.

• Valid authorization to work in the United States without current or future visa sponsorship.

Preferred Qualifications

• Certification or eligibility for registration in echocardiography through the American Registry for Diagnostic Medical Sonography (ARDMS).

• Knowledge of congenital heart disease.

• Experience performing vascular studies.

• Experience conducting Holter monitor analysis.

• Experience supporting cardiovascular imaging research studies.

• Previous experience teaching or mentoring sonographers, technicians, students, or cardiology fellows.

• Experience coordinating clinical workflow or performing senior administrative responsibilities.

• Bilingual or multilingual capabilities relevant to the patient population served.

Knowledge and Skills

• Strong knowledge of cardiac sonography equipment and non-invasive cardiology procedures.

• Ability to perform technically complex examinations with accuracy and reproducibility.

• Ability to analyze and resolve clinical and technical problems.

• Strong understanding of stress-testing procedures and ECG interpretation.

• Excellent interpersonal and patient communication skills.

• Ability to communicate effectively with physicians and multidisciplinary clinical teams.

• Strong organizational and workflow-management abilities.

• Basic proficiency with clinical computer systems and electronic documentation.

• Ability to maintain strict patient confidentiality.

• Ability to remain composed while managing urgent studies, difficult patients, scheduling complications, and staffing disruptions.

Sign-On Bonus

Eligible external hires will receive a $15,000 sign-on bonus, payable after successful completion of the organization’s probationary period.

Screening Questions

1. Have you completed a two-year cardiac sonography, cardiovascular technology, or related educational program?

2. Do you have at least one year of post-training echocardiography experience within a hospital environment?

3. Do you have at least five years of experience working in a cardiac stress laboratory?

4. Please describe your experience performing stress and dobutamine stress echocardiograms.

5. What experience do you have working independently with amyloid patients?

6. Are you registered or eligible for registration in echocardiography through ARDMS?

7. Do you have experience teaching or mentoring sonographers, technicians, students, or cardiology fellows?

8. Are you able to work onsite full-time in Boston, Massachusetts?

9. Are you legally authorized to work in the United States without current or future visa sponsorship?