Telecommunications Specialist – RingCentral | Boston, MA

Telecommunications Specialist – RingCentral

Virtual Hiring Event

📍 Location: Boston, Massachusetts 02118
🏥 Work Arrangement: Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level
💰 Base Salary: $80,000–$95,000
✈️ Travel: Up to 20%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available

Support Enterprise Voice Services Across a Major Healthcare Network

A large, mission-driven healthcare organization is seeking an experienced Telecommunications Specialist to support voice and collaboration services across multiple hospital campuses, administrative operations and approximately 45 community clinics.

This is a hands-on enterprise telecommunications position with primary responsibility for administering and supporting a large-scale RingCentral environment serving more than 3,000 unified communications users and over 500 contact-centre agents.

The successful candidate will have direct RingCentral administration and support experience, strong knowledge of enterprise voice technologies and the ability to troubleshoot complex issues across cloud, on-premises and hybrid telecommunications environments.

Candidates without hands-on RingCentral experience cannot be considered for this opportunity.

Key Responsibilities

RingCentral Administration

• Administer and support an enterprise RingCentral cloud voice environment.

• Support more than 3,000 RingCentral EX unified communications users.

• Support over 500 contact-centre agents and associated call flows.

• Configure and maintain:

• User accounts and extensions

• Call queues and hunt groups

• Dial plans and call routing

• Voicemail services

• Auto attendants

• Contact-centre workflows

• Softphone and hardphone deployments

• Peripheral voice applications and plug-ins

• Support RingCentral softphones integrated with Microsoft Teams and WebRTC.

• Configure and troubleshoot Yealink and Poly desk phones.

• Support PRI and analog gateway connectivity.

• Manage moves, additions and changes across the voice environment.

• Monitor platform performance and proactively address service issues.

Contact-Centre and Call-Flow Support

• Support contact-centre technologies and complex clinical or administrative call flows.

• Develop and maintain NICE CXone Studio scripts.

• Troubleshoot call routing, queue behaviour, agent functionality and system integrations.

• Support call-recording platforms and associated compliance requirements.

• Analyse call-flow issues and implement changes that improve caller and agent experiences.

• Maintain accurate documentation for contact-centre configurations and workflows.

Cisco Voice Environment

Provide secondary support for Cisco voice technologies, including:

• Cisco Unified Communications Manager

• Cisco Unity Connection

• Auto-attendant menus

• Cisco Emergency Responder

• Cisco VG310, VG320 and VG350 analog gateways

• Cisco ISR and ASR voice gateways

• SIP trunks

• FXO and FXS analog integrations

• Survivable Remote Site Telephony

• Enterprise voice-resiliency features

• Eleveo call-recording technology

Avaya Environment

Maintain working familiarity with legacy Avaya technologies, including:

• Avaya Communication Manager

• System Manager

• Session Manager

• Aura Messaging and Conferencing

• Call Management System

• VeraSMART call accounting

• Virtual Observer call recording

• G430 and G450 media gateways

• G650 cabinets and cards

Voice Infrastructure and Integrations

• Design, evaluate and maintain cloud and on-premises telecommunications technologies.

• Support VoIP, TDM, analog, voicemail, conference-calling and call-recording services.

• Troubleshoot integrations with:

• SPOK paging

• Overhead paging

• Interactive voice response systems

• Call-recording platforms

• Contact-centre applications

• Microsoft Teams

• Clinical and administrative voice applications

• Maintain and optimize call routing, dial plans, IP schemas and quality-of-service configurations.

• Perform and schedule regular system backups.

• Support telecommunications system patching, version control and hardware or software refreshes.

Troubleshooting and Incident Resolution

• Serve as a primary escalation point for complex telecommunications incidents.

• Diagnose voice, video and collaboration issues across enterprise environments.

• Use tools such as Wireshark, SolarWinds and TraceSBC to investigate network and voice-quality problems.

• Work daily ServiceNow tickets supporting clinical and administrative users.

• Respond quickly to critical incidents where service restoration is time-sensitive.

• Perform root-cause analysis and document permanent resolutions.

• Communicate progress, service impact and resolution plans to management and affected stakeholders.

Projects and Change Management

• Participate in voice-infrastructure upgrades, migrations and new-site deployments.

• Support RingCentral, Cisco and associated telecommunications projects.

• Coordinate with external vendors on complex installations, maintenance and upgrades.

• Support voice and data network technologies including SIP, PRI, LAN/WAN and POTS.

• Work around project deadlines, clinical priorities and operational change windows.

• Ensure changes are documented, tested and implemented without adversely affecting connected systems.

Collaboration and Technical Leadership

• Collaborate with Network, Information Security, Service Desk, Data Centre, PMO, IT leadership and contact-centre teams.

• Ensure voice services are secure, scalable, resilient and appropriately integrated.

• Support telecom-related projects involving complex call flows and multiple technical teams.

• Mentor junior telecommunications analysts.

• Provide technical and administrative training to end users and internal IT staff.

• Maintain detailed standard operating procedures and configuration documentation.

• Communicate project and operational progress during staff meetings and as required.

Required Qualifications

• Direct, hands-on RingCentral administration and support experience.

• Bachelor of Science degree in Computer Science or a related discipline with at least five years of telecommunications and IT network-systems experience; or an equivalent combination of formal education and professional experience.

• Progressive experience supporting enterprise telecommunications and network systems.

• Experience supporting cloud and on-premises voice environments.

• Knowledge of call routing, dial plans, voicemail, hunt groups and auto attendants.

• Experience troubleshooting complex voice and collaboration issues.

• Familiarity with Avaya Communication Manager, System Manager, Session Manager, Aura Messaging and Conferencing, CMS, call accounting, call recording and Avaya media gateways.

• Strong written and verbal English communication skills.

• Excellent customer-service and interpersonal capabilities.

• Ability to organise competing priorities, manage several tasks and meet deadlines.

• Systematic and logical troubleshooting skills.

• Ability to work effectively with clinical, administrative, technical and vendor stakeholders.

• Ability to work onsite in Boston and travel up to 20%.

• Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

• Experience administering RingCentral EX at enterprise scale.

• RingCentral contact-centre or NICE CXone experience.

• NICE CXone Studio scripting experience.

• Experience integrating RingCentral with Microsoft Teams or WebRTC.

• Cisco Unified Communications Manager and Unity Connection experience.

• Experience with Cisco voice gateways, SIP trunks, analog lines and SRST.

• Avaya enterprise voice-system experience.

• Healthcare telecommunications experience.

• Experience supporting voice services across multiple hospitals, clinics or enterprise locations.

• ServiceNow incident and request-management experience.

• Knowledge of Wireshark, SolarWinds or TraceSBC.

• Experience with SPOK paging, overhead paging, IVR or call-recording platforms.

• CCNA or Cisco voice-focused certification.

• Avaya Certified Support Specialist or Implementation Specialist certification.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

• Recent, hands-on RingCentral administration experience.

• Support of a large enterprise user population.

• Experience with contact-centre agents and complex call flows.

• Successful resolution of difficult voice-quality, routing or platform incidents.

• Knowledge of both cloud and traditional telecommunications environments.

• Experience supporting RingCentral as the primary platform, with Cisco and Avaya as secondary technologies.

• Strong documentation, training and stakeholder-communication skills.

• The ability to remain calm and responsive when voice services affect clinical or business operations.

• Experience serving as an escalation point and mentoring junior analysts.

Benefits

The organization offers a comprehensive benefits package that may include:

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Retirement benefits

• Paid time off

• Employee wellness and assistance programs

• Professional-development opportunities

• Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

1. Initial screening.

2. Interview with the hiring manager.

3. Interview with the wider telecommunications team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

Director, Network & Unified Communications – Melbourne, FL

Director, Network & Unified Communications

📍 Location: Melbourne, Florida
🏢 Work Environment: 100% Onsite (No Remote Option)
🕒 Schedule: 9/80 Work Schedule (Every Other Friday Off)
💼 Employment Type: Full-Time
✈️ Travel: Occasional
🚫 Visa Sponsorship: Not Available

💰 Compensation & Benefits

• Base Salary: $200,000 – $240,000

• Full Benefits Package

• Relocation Assistance Available

• Interview Travel Reimbursed

• No commission or overtime eligibility

🚀 Position Overview

A leading aerospace and defense organization is seeking a Director of Network & Unified Communications to lead the strategy, modernization, delivery, and operational excellence of its global connectivity and collaboration ecosystem.

This executive leadership role will oversee enterprise-wide networking, telecommunications, unified communications, cloud connectivity, and network security initiatives. The successful candidate will drive modernization efforts while ensuring reliable, secure, and scalable connectivity across a complex global technology environment.

This position requires a strategic technology leader capable of balancing operational excellence, innovation, cybersecurity requirements, vendor management, and team leadership.

🔧 Key Responsibilities

Enterprise Network Strategy & Modernization

• Develop and execute the enterprise Network & Unified Communications strategy aligned with broader technology transformation initiatives.

• Lead modernization programs including:

• SD-WAN

• Network Access Control (NAC)

• Zero Trust network segmentation

• Wireless infrastructure redesign

• VoIP and Unified Communications modernization

• Network edge optimization

• Develop long-term roadmaps for:

• Reliability

• Capacity planning

• Lifecycle management

• Secure workload placement across cloud, data center, and edge environments

Global Network & Telecom Operations

• Oversee the design, deployment, and operation of:

• LAN/WAN infrastructure

• Telecommunications services

• Wireless networks

• Enterprise connectivity platforms

• Ensure:

• High availability

• Operational resilience

• Security compliance

• Service reliability

• Drive improvements in:

• Monitoring

• Observability

• Automation

• Incident management

• Problem management

• Change management

• Capacity management

Unified Communications Leadership

• Own enterprise Unified Communications strategy including:

• VoIP

• SIP

• Telephony

• Video conferencing

• Telepresence solutions

• Contact center technologies

• UCaaS initiatives

• Lead modernization of legacy telecom environments and migration to scalable, cloud-aligned collaboration platforms.

Cybersecurity & Governance

• Partner with Cybersecurity teams to implement:

• Zero Trust principles

• STIG compliance

• Identity-based access controls

• Network segmentation

• Integrated threat detection capabilities

• Ensure:

• Architectural governance

• Documentation standards

• Configuration management

• Audit readiness

Leadership & Vendor Management

• Lead global teams of:

• Network Engineers

• Telecom Engineers

• Architects

• Operations Specialists

• Manage:

• Managed Service Providers (MSPs)

• Strategic technology vendors

• OEM relationships

• Service-level agreements (SLAs)

• Drive:

• Workforce planning

• Talent development

• Capability building

• Continuous improvement initiatives

✅ Required Qualifications

Education

• Bachelor’s Degree required

OR

• Graduate Degree with 13+ years of related experience

OR

• 19+ years of relevant experience in lieu of degree

Experience

• 15+ years of progressive networking, telecommunications, or infrastructure leadership experience

• Experience leading large-scale enterprise network environments

• Proven success delivering modernization and transformation initiatives

• Experience leading technical teams in highly complex organizations

🛠️ Required Technical Expertise

✔ Enterprise Networking (LAN/WAN)

✔ SD-WAN

✔ VPN Technologies

✔ Routing & Switching

✔ Wireless Infrastructure

✔ DNS / DHCP / IPAM

✔ Unified Communications

✔ VoIP & SIP

✔ Video Conferencing & Collaboration Platforms

✔ Network Security & Segmentation

✔ Cloud Connectivity (AWS, Azure, GCP)

✔ Service Management & Operations

⭐ Preferred Qualifications

• Experience in:

• Aerospace & Defense

• Government contracting

• Highly regulated environments

• Certifications such as:

• CCNP / CCIE

• JNCIP / JNCIE

• CWNP

• ITIL

• PMP

• Experience with:

• Zero Trust network implementations

• Global telecom modernization

• Large-scale network refresh programs

• Software-defined networking environments

• Enterprise cloud connectivity architectures

🎯 Ideal Candidate

The ideal candidate is a visionary infrastructure leader with deep expertise across enterprise networking and unified communications who can drive modernization while maintaining operational excellence in a highly complex global environment.

They will possess:

• Executive-level leadership capabilities

• Strong business and financial acumen

• Enterprise-scale networking expertise

• Proven success leading transformation initiatives

• Experience managing large technical teams and vendors

• Strong communication and stakeholder management skills

• Ability to influence across business and technology functions

📋 Screening Question

This is a full-time onsite position based in Melbourne, FL with no remote option. Are you comfortable working onsite full-time?

📌 Candidate Snapshot

Requirement

Details

Experience

15+ Years

Seniority

Director

Industry

Aerospace / Defense

Education

Bachelor's Degree Minimum

Management Experience

Leadership Experience Required

Work Model

100% Onsite

Travel

Occasional

Relocation

Available

🌟 Why Join

Enterprise Impact

• Lead global networking and communications strategy for a large-scale enterprise.

• Drive critical modernization initiatives that directly support business growth and operational excellence.

Work-Life Balance

• Unique 9/80 schedule with every other Friday off.

• Strong focus on employee wellbeing and flexibility.

Technology Transformation

• Lead initiatives involving:

• SD-WAN

• Cloud connectivity

• Zero Trust security

• Unified Communications modernization

• Enterprise automation

Leadership Opportunity

• Build and develop high-performing global teams.

• Influence strategic technology decisions at the executive level.

• Partner closely with cybersecurity, operations, and business leaders.

This is an outstanding opportunity for a senior networking and communications leader seeking to drive enterprise-wide transformation, modernization, and operational excellence within a highly respected aerospace and defense organization.

Senior VoIP Engineer – SIP, SBC & Voice Platforms (Contract, Onsite)

Senior Voice - VoIP Engineer (Contract)

📍 Location: Philadelphia, PA / Mount Laurel, NJ / Denver, CO (On-site)
📅 Duration: 12 months
💲 Rate: $50 – $60 per hour

🚀 Overview
An exciting opportunity for a Senior Voice / VoIP Engineer to take ownership of large-scale voice platforms in a high-impact environment. This role is ideal for someone who thrives on solving complex technical challenges, working autonomously, and contributing to cutting-edge voice and communication solutions.

🔧 Key Responsibilities
🔹 Design and support SIP-based voice and VoIP solutions, including call center and IVR systems
🔹 Troubleshoot SIP signalling, media flows, and complex voice-related issues across multiple systems
🔹 Translate business requirements into scalable and efficient technical designs
🔹 Operate independently, owning technical decisions and driving outcomes
🔹 Collaborate with engineering teams on design, escalation, and certification activities

✅ Required Skills & Experience
🔹 Strong hands-on expertise with SIP protocols, signalling, and media troubleshooting
🔹 Solid experience working within Linux environments (CLI-based support and diagnostics)
🔹 Proven background in VoIP platforms (PBX systems, SIP trunking, or service provider environments)
🔹 Strong systems-level problem-solving across multiple technologies
🔹 Basic scripting/automation experience
🔹 Exposure to APIs such as SOAP or REST

⭐ Preferred Experience
🔹 Experience with Session Border Controllers (SBCs) (e.g., Oracle/Acme Packet or similar)
🔹 Familiarity with carrier-grade voice platforms (e.g., BroadWorks or similar)
🔹 Exposure to Cisco voice technologies
🔹 Experience supporting large-scale, multi-region or global voice deployments

🎯 Additional Details
🔹 Experience Level: Mid-Senior (10+ years)
🔹 Education: Bachelor’s degree preferred
🔹 Function: Information Technology
🔹 Industry: IT & Services
🔹 Visa Sponsorship: Not available
🔹 Relocation Assistance: Not available

💡 Why This Role?
🔹 Work on complex, enterprise-scale voice systems
🔹 High level of autonomy and technical ownership
🔹 Opportunity to make a real impact in a fast-paced, innovative environment

System Test Engineer - USA, Horsham PA - $67,000 - $78,000

System Test Engineer

USA, Horsham PA

$67,000 - $78,000

Job Description

·        This is a Hybrid position and the candidate must work in person out of Horsham PA 3 days a week

·        Cannot offer visa sponsorship. Must be US Citizens or Green Card holders

·        Candidates must be local, will not consider non local candidates

If you wish to be a part of a team dedicated to delivering industry-leading performance through outstanding talent, and a culture of innovation and collaboration, then this is an opportunity you won't want to miss!

Our company is hiring a System Test Engineer in Horsham PA. This is a hybrid opportunity that will allow the incumbent to participate in our Flex@Work program.

How You'll Help us Connect The World:

As a member of our PON System/Interoperation Lab this position is responsible towards integration and test of the Passive Optical Network (PON) system. This includes network side design for 100G layer2/3 Networks. Decomposition of system and customer requirements into executable test cases and execution of system tests in a lab-based environment.

This includes:

·        Layer2/3 Network configuration and design

·        Router/switch configuration and support

·        Test case writing based on listed system requirements

·        Test execution in a lab environment

·        Test thread construction, configuration, and maintenance

·        Report writing with test results and failure analysis

·        Presentation to management and customers on test results

·        Working with development teams to find root cause of failures

Required Qualifications for Consideration:

·        Bachelor’s in Engineering, Computer Science, or related field with 0-4 years of related work experience

·        Knowledge of Network Design and Router Configuration

You Will Excite Us If You Have:

·        Test Execution and development experience along with test automation experience via Python/TCL.

·        Experience working independently in a small fast paced team

·        Knowledge of GPON/EPON/XGS PON

·        Troubleshooting and root cause analysis capabilities

·        Knowledge of Kubernetes, Virtual Machines, traffic engineering, IPv4 and IPv6, SIP, DHCP

Sponsorship: This position is not eligible for employment-based immigration sponsorship and applicants must be authorized to work in the United States.

Perks & Benefits:

The candidate will be rewarded with a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Annual Incentive Plan.

Here, you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future!