Telecommunications Specialist – RingCentral | Boston, MA

Telecommunications Specialist – RingCentral

Virtual Hiring Event

📍 Location: Boston, Massachusetts 02118
🏥 Work Arrangement: Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level
💰 Base Salary: $80,000–$95,000
✈️ Travel: Up to 20%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available

Support Enterprise Voice Services Across a Major Healthcare Network

A large, mission-driven healthcare organization is seeking an experienced Telecommunications Specialist to support voice and collaboration services across multiple hospital campuses, administrative operations and approximately 45 community clinics.

This is a hands-on enterprise telecommunications position with primary responsibility for administering and supporting a large-scale RingCentral environment serving more than 3,000 unified communications users and over 500 contact-centre agents.

The successful candidate will have direct RingCentral administration and support experience, strong knowledge of enterprise voice technologies and the ability to troubleshoot complex issues across cloud, on-premises and hybrid telecommunications environments.

Candidates without hands-on RingCentral experience cannot be considered for this opportunity.

Key Responsibilities

RingCentral Administration

• Administer and support an enterprise RingCentral cloud voice environment.

• Support more than 3,000 RingCentral EX unified communications users.

• Support over 500 contact-centre agents and associated call flows.

• Configure and maintain:

• User accounts and extensions

• Call queues and hunt groups

• Dial plans and call routing

• Voicemail services

• Auto attendants

• Contact-centre workflows

• Softphone and hardphone deployments

• Peripheral voice applications and plug-ins

• Support RingCentral softphones integrated with Microsoft Teams and WebRTC.

• Configure and troubleshoot Yealink and Poly desk phones.

• Support PRI and analog gateway connectivity.

• Manage moves, additions and changes across the voice environment.

• Monitor platform performance and proactively address service issues.

Contact-Centre and Call-Flow Support

• Support contact-centre technologies and complex clinical or administrative call flows.

• Develop and maintain NICE CXone Studio scripts.

• Troubleshoot call routing, queue behaviour, agent functionality and system integrations.

• Support call-recording platforms and associated compliance requirements.

• Analyse call-flow issues and implement changes that improve caller and agent experiences.

• Maintain accurate documentation for contact-centre configurations and workflows.

Cisco Voice Environment

Provide secondary support for Cisco voice technologies, including:

• Cisco Unified Communications Manager

• Cisco Unity Connection

• Auto-attendant menus

• Cisco Emergency Responder

• Cisco VG310, VG320 and VG350 analog gateways

• Cisco ISR and ASR voice gateways

• SIP trunks

• FXO and FXS analog integrations

• Survivable Remote Site Telephony

• Enterprise voice-resiliency features

• Eleveo call-recording technology

Avaya Environment

Maintain working familiarity with legacy Avaya technologies, including:

• Avaya Communication Manager

• System Manager

• Session Manager

• Aura Messaging and Conferencing

• Call Management System

• VeraSMART call accounting

• Virtual Observer call recording

• G430 and G450 media gateways

• G650 cabinets and cards

Voice Infrastructure and Integrations

• Design, evaluate and maintain cloud and on-premises telecommunications technologies.

• Support VoIP, TDM, analog, voicemail, conference-calling and call-recording services.

• Troubleshoot integrations with:

• SPOK paging

• Overhead paging

• Interactive voice response systems

• Call-recording platforms

• Contact-centre applications

• Microsoft Teams

• Clinical and administrative voice applications

• Maintain and optimize call routing, dial plans, IP schemas and quality-of-service configurations.

• Perform and schedule regular system backups.

• Support telecommunications system patching, version control and hardware or software refreshes.

Troubleshooting and Incident Resolution

• Serve as a primary escalation point for complex telecommunications incidents.

• Diagnose voice, video and collaboration issues across enterprise environments.

• Use tools such as Wireshark, SolarWinds and TraceSBC to investigate network and voice-quality problems.

• Work daily ServiceNow tickets supporting clinical and administrative users.

• Respond quickly to critical incidents where service restoration is time-sensitive.

• Perform root-cause analysis and document permanent resolutions.

• Communicate progress, service impact and resolution plans to management and affected stakeholders.

Projects and Change Management

• Participate in voice-infrastructure upgrades, migrations and new-site deployments.

• Support RingCentral, Cisco and associated telecommunications projects.

• Coordinate with external vendors on complex installations, maintenance and upgrades.

• Support voice and data network technologies including SIP, PRI, LAN/WAN and POTS.

• Work around project deadlines, clinical priorities and operational change windows.

• Ensure changes are documented, tested and implemented without adversely affecting connected systems.

Collaboration and Technical Leadership

• Collaborate with Network, Information Security, Service Desk, Data Centre, PMO, IT leadership and contact-centre teams.

• Ensure voice services are secure, scalable, resilient and appropriately integrated.

• Support telecom-related projects involving complex call flows and multiple technical teams.

• Mentor junior telecommunications analysts.

• Provide technical and administrative training to end users and internal IT staff.

• Maintain detailed standard operating procedures and configuration documentation.

• Communicate project and operational progress during staff meetings and as required.

Required Qualifications

• Direct, hands-on RingCentral administration and support experience.

• Bachelor of Science degree in Computer Science or a related discipline with at least five years of telecommunications and IT network-systems experience; or an equivalent combination of formal education and professional experience.

• Progressive experience supporting enterprise telecommunications and network systems.

• Experience supporting cloud and on-premises voice environments.

• Knowledge of call routing, dial plans, voicemail, hunt groups and auto attendants.

• Experience troubleshooting complex voice and collaboration issues.

• Familiarity with Avaya Communication Manager, System Manager, Session Manager, Aura Messaging and Conferencing, CMS, call accounting, call recording and Avaya media gateways.

• Strong written and verbal English communication skills.

• Excellent customer-service and interpersonal capabilities.

• Ability to organise competing priorities, manage several tasks and meet deadlines.

• Systematic and logical troubleshooting skills.

• Ability to work effectively with clinical, administrative, technical and vendor stakeholders.

• Ability to work onsite in Boston and travel up to 20%.

• Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

• Experience administering RingCentral EX at enterprise scale.

• RingCentral contact-centre or NICE CXone experience.

• NICE CXone Studio scripting experience.

• Experience integrating RingCentral with Microsoft Teams or WebRTC.

• Cisco Unified Communications Manager and Unity Connection experience.

• Experience with Cisco voice gateways, SIP trunks, analog lines and SRST.

• Avaya enterprise voice-system experience.

• Healthcare telecommunications experience.

• Experience supporting voice services across multiple hospitals, clinics or enterprise locations.

• ServiceNow incident and request-management experience.

• Knowledge of Wireshark, SolarWinds or TraceSBC.

• Experience with SPOK paging, overhead paging, IVR or call-recording platforms.

• CCNA or Cisco voice-focused certification.

• Avaya Certified Support Specialist or Implementation Specialist certification.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

• Recent, hands-on RingCentral administration experience.

• Support of a large enterprise user population.

• Experience with contact-centre agents and complex call flows.

• Successful resolution of difficult voice-quality, routing or platform incidents.

• Knowledge of both cloud and traditional telecommunications environments.

• Experience supporting RingCentral as the primary platform, with Cisco and Avaya as secondary technologies.

• Strong documentation, training and stakeholder-communication skills.

• The ability to remain calm and responsive when voice services affect clinical or business operations.

• Experience serving as an escalation point and mentoring junior analysts.

Benefits

The organization offers a comprehensive benefits package that may include:

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Retirement benefits

• Paid time off

• Employee wellness and assistance programs

• Professional-development opportunities

• Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

1. Initial screening.

2. Interview with the hiring manager.

3. Interview with the wider telecommunications team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

Deployment Engineer – Network Solutions | Contract $65 per hour | San Francisco Bay Area

Job Title: Deployment Engineer – Network Solutions

Experience Level: Mid-senior
Experience Required: 5 Years
Education Level: Bachelor’s Degree
Job Function: Information Technology
Industry: Information Technology and Services
Pay Rate: $65 per hour
Total Positions: 1
Relocation Assistance: Not available
Visa Sponsorship: Not available

Location

San Francisco Bay Area with occasional travel to Mexico (once per quarter).

Languages: Bilingual in Spanish/English preferred, but not mandatory.

Duration: 6+ months

Position Overview

We are seeking a skilled Deployment Engineer with expertise in Mellanox network solutions. The role involves designing, implementing, and supporting robust network deployments, ensuring high-performance infrastructure for our clients. This position requires in-depth knowledge of Mellanox technologies, hands-on experience with InfiniBand and Ethernet solutions, and a strong understanding of networking protocols.

Occasional travel to Mexico is required to provide on-site support and ensure the success of deployment projects.

Key Responsibilities

• Plan, design, and deploy network solutions using Mellanox hardware and technologies.

• Configure, test, and optimize InfiniBand and Ethernet systems to meet client requirements.

• Collaborate with clients to understand needs, propose tailored solutions, and offer best-practice recommendations.

• Perform on-site installations, configurations, and troubleshooting.

• Monitor and maintain network deployments, ensuring high availability and optimal performance.

• Provide technical training and knowledge transfer to client teams for seamless operations.

• Troubleshoot and resolve network issues while maintaining clear documentation and escalation protocols.

• Work with cross-functional teams to streamline deployment processes and enhance efficiency.

• Travel to client sites in Mexico as needed for project support.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).

• Strong expertise with Cumulus OS, OSPF, BGP, and campus WAN (mandatory).

• 3+ years of experience in network engineering or deployment, with a focus on Mellanox technologies.

• Proficiency in Mellanox hardware and tools, including Mellanox OFED, SwitchX, and Spectrum.

• Hands-on experience with InfiniBand and Ethernet solutions.

• In-depth knowledge of networking protocols, configuration, and troubleshooting.

• Bilingual proficiency in Spanish and English (preferred).

• Strong problem-solving abilities and teamwork skills.

• Willingness to travel to Mexico for project-related assignments.

Preferred Qualifications

• Experience with automation tools and scripting (e.g., Python, Ansible) to streamline deployments.

• Familiarity with other networking hardware and technologies (e.g., Cisco, Juniper).

• Networking certifications such as CCNA or CCNP.

This revised job description maintains clarity, avoids duplication, and adheres to your preference for unique language while keeping all essential details intact.

Azure Cloud Architect - USA, Remote $140,000 to $180,000

Azure Cloud Architect

USA, Remote

$140,000 to $180,000

Responsibilities 

• Architect and design solutions to meet functional and non-functional requirements  

• Create and review architecture and solution design artifacts 

• Evangelize re-use through the implementation of shared assets  

• Enforce adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.  

• Proactively guide engineering methodologies, standards, and leading practices  

• Guidance of engineering staff and reviews of as-built configurations during the construction phase  

• Provide insight and direction on roles and responsibilities required for solution operations  

• Identify, communicate and mitigate Risks, Assumptions, Issues, and Decisions throughout the full lifecycle  

• Considers the art of the possible, compares various architectural options based on feasibility and impact, and proposes actionable plans  

• Demonstrate strong analytical and technical problem-solving skills  

• Ability to analyze and operate at various levels of abstraction  

• Ability to balance what is strategically right with what is practically realistic 

Minimum qualifications 

• Excellent technical architecture skills, enabling the creation of future-proof, complex global solutions  

• Excellent interpersonal communication and organizational skills are required to operate as a leading member of global, distributed teams that deliver quality services and solutions.  

• Ability to rapidly gain knowledge of the organizational structure of the firm to facilitate work with groups outside of the immediate technical team.  

• Knowledge and experience in IT methodologies and life cycles that will be used.  

• Familiar with solution implementation/management, service/operations management, etc.  

• Leadership skills can inspire others and persuade  

• Maintains close awareness of new and emerging technologies and their potential application for service offerings and products.  

• Bachelor’s Degree or equivalency (CS, CE, CIS, IS, MIS, or engineering discipline) or equivalent work experience  

• Experience in a solution architecture role using service and hosting solutions such as private/public cloud IaaS, PaaS, and SaaS platforms.  

• Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using Azure IaaS, PaaS, and SaaS capabilities.  

• Experience with any of the following: Azure, Azure Stack, Azure AD  

• Must have hands-on experience on various services like ADF, ADLS, Security, Monitoring, Governance

• Must have experience to design platform on Azure.

• 3+ years of hands-on Experience to design and build Databricks based solution on Azure platform

• 1+ year of hands-on experience to design and build solution powered by DBT models and integrate with databricks.

• Must be very good designing End-to-End solution on Azure platform.

• Must have good knowledge of Data Engineering concept and related services of Azure

• Must have good experience in Python and Spark

• Must have good experience in setting up development best practices.

• Intermediate level knowledge is required for Data Modelling

• Good to have knowledge of docker and Kubernetes

• Experience with claims-based authentication (SAML/OAuth/OIDC), MFA, and RBAC  

• Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.  

• Experience building and supporting mission-critical technology components with DR capabilities  

• Experience with multi-tier system and service design and development for large enterprises  

• Extensive, real-world experience designing technology components for enterprise solutions and defining solution architectures and reference architectures with a focus on cloud technologies.  

• Exposure to infrastructure and application security technologies and approaches  

• Familiarity with requirements gathering techniques.  

• Microsoft, TOGAF, Zachman, ITIL, CCNA, CISSP, PMP, etc. 

Preferred qualifications 

• Experience with configuration management and automation tools such as Ansible, DSC, Puppet, Chef, Salt, etc.  

• Experience with relational, graph and/or unstructured data technologies such as SQL Server, Azure SQL, Azure Data Lake, HD Insights, Hadoop, Cloudera, MongoDB, MySQL, Neo4j, Cassandra, Couchbase  

• Software development full lifecycle methodologies, patterns, frameworks, libraries, and tools  

• Knowledge of programming and scripting languages such as JavaScript, PowerShell, Bash, SQL, Java, Python, etc.  

• Experience with data ingestion technologies such as Azure Data Factory, SSIS, Pentaho, Alteryx  

• Experience with visualization tools such as Tableau, Power BI

• Experience with analytics tools including SPSS.  

• Experience with machine learning tools such as Azure ML, IBM, AWS, etc.  

• Experience in distilling complex technical challenges to actionable decisions for stakeholders and guiding project teams by building consensus and mediating compromises when necessary.  

• Experience coordinating the intersection of complex system dependencies and interactions. 

• Experience in solution delivery using common methodologies especially SAFe Agile but also Waterfall, Iterative, etc.  

• Demonstrated knowledge of relevant industry trends and standards 

Why we're a great company
We are an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.