Contact Center Technology

Director, Network & Unified Communications – Melbourne, FL

Director, Network & Unified Communications

📍 Location: Melbourne, Florida
🏢 Work Environment: 100% Onsite (No Remote Option)
🕒 Schedule: 9/80 Work Schedule (Every Other Friday Off)
💼 Employment Type: Full-Time
✈️ Travel: Occasional
🚫 Visa Sponsorship: Not Available

💰 Compensation & Benefits

  • Base Salary: $200,000 – $240,000

  • Full Benefits Package

  • Relocation Assistance Available

  • Interview Travel Reimbursed

  • No commission or overtime eligibility

🚀 Position Overview

A leading aerospace and defense organization is seeking a Director of Network & Unified Communications to lead the strategy, modernization, delivery, and operational excellence of its global connectivity and collaboration ecosystem.

This executive leadership role will oversee enterprise-wide networking, telecommunications, unified communications, cloud connectivity, and network security initiatives. The successful candidate will drive modernization efforts while ensuring reliable, secure, and scalable connectivity across a complex global technology environment.

This position requires a strategic technology leader capable of balancing operational excellence, innovation, cybersecurity requirements, vendor management, and team leadership.

🔧 Key Responsibilities

Enterprise Network Strategy & Modernization

  • Develop and execute the enterprise Network & Unified Communications strategy aligned with broader technology transformation initiatives.

  • Lead modernization programs including:

    • SD-WAN

    • Network Access Control (NAC)

    • Zero Trust network segmentation

    • Wireless infrastructure redesign

    • VoIP and Unified Communications modernization

    • Network edge optimization

  • Develop long-term roadmaps for:

    • Reliability

    • Capacity planning

    • Lifecycle management

    • Secure workload placement across cloud, data center, and edge environments

Global Network & Telecom Operations

  • Oversee the design, deployment, and operation of:

    • LAN/WAN infrastructure

    • Telecommunications services

    • Wireless networks

    • Enterprise connectivity platforms

  • Ensure:

    • High availability

    • Operational resilience

    • Security compliance

    • Service reliability

  • Drive improvements in:

    • Monitoring

    • Observability

    • Automation

    • Incident management

    • Problem management

    • Change management

    • Capacity management

Unified Communications Leadership

  • Own enterprise Unified Communications strategy including:

    • VoIP

    • SIP

    • Telephony

    • Video conferencing

    • Telepresence solutions

    • Contact center technologies

    • UCaaS initiatives

  • Lead modernization of legacy telecom environments and migration to scalable, cloud-aligned collaboration platforms.

Cybersecurity & Governance

  • Partner with Cybersecurity teams to implement:

    • Zero Trust principles

    • STIG compliance

    • Identity-based access controls

    • Network segmentation

    • Integrated threat detection capabilities

  • Ensure:

    • Architectural governance

    • Documentation standards

    • Configuration management

    • Audit readiness

Leadership & Vendor Management

  • Lead global teams of:

    • Network Engineers

    • Telecom Engineers

    • Architects

    • Operations Specialists

  • Manage:

    • Managed Service Providers (MSPs)

    • Strategic technology vendors

    • OEM relationships

    • Service-level agreements (SLAs)

  • Drive:

    • Workforce planning

    • Talent development

    • Capability building

    • Continuous improvement initiatives

✅ Required Qualifications

Education

  • Bachelor’s Degree required

OR

  • Graduate Degree with 13+ years of related experience

OR

  • 19+ years of relevant experience in lieu of degree

Experience

  • 15+ years of progressive networking, telecommunications, or infrastructure leadership experience

  • Experience leading large-scale enterprise network environments

  • Proven success delivering modernization and transformation initiatives

  • Experience leading technical teams in highly complex organizations

🛠️ Required Technical Expertise

✔ Enterprise Networking (LAN/WAN)

✔ SD-WAN

✔ VPN Technologies

✔ Routing & Switching

✔ Wireless Infrastructure

✔ DNS / DHCP / IPAM

✔ Unified Communications

✔ VoIP & SIP

✔ Video Conferencing & Collaboration Platforms

✔ Network Security & Segmentation

✔ Cloud Connectivity (AWS, Azure, GCP)

✔ Service Management & Operations

⭐ Preferred Qualifications

  • Experience in:

    • Aerospace & Defense

    • Government contracting

    • Highly regulated environments

  • Certifications such as:

    • CCNP / CCIE

    • JNCIP / JNCIE

    • CWNP

    • ITIL

    • PMP

  • Experience with:

    • Zero Trust network implementations

    • Global telecom modernization

    • Large-scale network refresh programs

    • Software-defined networking environments

    • Enterprise cloud connectivity architectures

🎯 Ideal Candidate

The ideal candidate is a visionary infrastructure leader with deep expertise across enterprise networking and unified communications who can drive modernization while maintaining operational excellence in a highly complex global environment.

They will possess:

  • Executive-level leadership capabilities

  • Strong business and financial acumen

  • Enterprise-scale networking expertise

  • Proven success leading transformation initiatives

  • Experience managing large technical teams and vendors

  • Strong communication and stakeholder management skills

  • Ability to influence across business and technology functions

📋 Screening Question

This is a full-time onsite position based in Melbourne, FL with no remote option. Are you comfortable working onsite full-time?

📌 Candidate Snapshot

Requirement

Details

Experience

15+ Years

Seniority

Director

Industry

Aerospace / Defense

Education

Bachelor's Degree Minimum

Management Experience

Leadership Experience Required

Work Model

100% Onsite

Travel

Occasional

Relocation

Available

🌟 Why Join

Enterprise Impact

  • Lead global networking and communications strategy for a large-scale enterprise.

  • Drive critical modernization initiatives that directly support business growth and operational excellence.

Work-Life Balance

  • Unique 9/80 schedule with every other Friday off.

  • Strong focus on employee wellbeing and flexibility.

Technology Transformation

  • Lead initiatives involving:

    • SD-WAN

    • Cloud connectivity

    • Zero Trust security

    • Unified Communications modernization

    • Enterprise automation

Leadership Opportunity

  • Build and develop high-performing global teams.

  • Influence strategic technology decisions at the executive level.

  • Partner closely with cybersecurity, operations, and business leaders.

This is an outstanding opportunity for a senior networking and communications leader seeking to drive enterprise-wide transformation, modernization, and operational excellence within a highly respected aerospace and defense organization.

 

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