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Telecommunications Specialist – RingCentral | Boston, MA

Telecommunications Specialist – RingCentral

Virtual Hiring Event

📍 Location: Boston, Massachusetts 02118
🏥 Work Arrangement: Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level
💰 Base Salary: $80,000–$95,000
✈️ Travel: Up to 20%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available

Support Enterprise Voice Services Across a Major Healthcare Network

A large, mission-driven healthcare organization is seeking an experienced Telecommunications Specialist to support voice and collaboration services across multiple hospital campuses, administrative operations and approximately 45 community clinics.

This is a hands-on enterprise telecommunications position with primary responsibility for administering and supporting a large-scale RingCentral environment serving more than 3,000 unified communications users and over 500 contact-centre agents.

The successful candidate will have direct RingCentral administration and support experience, strong knowledge of enterprise voice technologies and the ability to troubleshoot complex issues across cloud, on-premises and hybrid telecommunications environments.

Candidates without hands-on RingCentral experience cannot be considered for this opportunity.

Key Responsibilities

RingCentral Administration

  • Administer and support an enterprise RingCentral cloud voice environment.

  • Support more than 3,000 RingCentral EX unified communications users.

  • Support over 500 contact-centre agents and associated call flows.

  • Configure and maintain:

    • User accounts and extensions

    • Call queues and hunt groups

    • Dial plans and call routing

    • Voicemail services

    • Auto attendants

    • Contact-centre workflows

    • Softphone and hardphone deployments

    • Peripheral voice applications and plug-ins

  • Support RingCentral softphones integrated with Microsoft Teams and WebRTC.

  • Configure and troubleshoot Yealink and Poly desk phones.

  • Support PRI and analog gateway connectivity.

  • Manage moves, additions and changes across the voice environment.

  • Monitor platform performance and proactively address service issues.

Contact-Centre and Call-Flow Support

  • Support contact-centre technologies and complex clinical or administrative call flows.

  • Develop and maintain NICE CXone Studio scripts.

  • Troubleshoot call routing, queue behaviour, agent functionality and system integrations.

  • Support call-recording platforms and associated compliance requirements.

  • Analyse call-flow issues and implement changes that improve caller and agent experiences.

  • Maintain accurate documentation for contact-centre configurations and workflows.

Cisco Voice Environment

Provide secondary support for Cisco voice technologies, including:

  • Cisco Unified Communications Manager

  • Cisco Unity Connection

  • Auto-attendant menus

  • Cisco Emergency Responder

  • Cisco VG310, VG320 and VG350 analog gateways

  • Cisco ISR and ASR voice gateways

  • SIP trunks

  • FXO and FXS analog integrations

  • Survivable Remote Site Telephony

  • Enterprise voice-resiliency features

  • Eleveo call-recording technology

Avaya Environment

Maintain working familiarity with legacy Avaya technologies, including:

  • Avaya Communication Manager

  • System Manager

  • Session Manager

  • Aura Messaging and Conferencing

  • Call Management System

  • VeraSMART call accounting

  • Virtual Observer call recording

  • G430 and G450 media gateways

  • G650 cabinets and cards

Voice Infrastructure and Integrations

  • Design, evaluate and maintain cloud and on-premises telecommunications technologies.

  • Support VoIP, TDM, analog, voicemail, conference-calling and call-recording services.

  • Troubleshoot integrations with:

    • SPOK paging

    • Overhead paging

    • Interactive voice response systems

    • Call-recording platforms

    • Contact-centre applications

    • Microsoft Teams

    • Clinical and administrative voice applications

  • Maintain and optimize call routing, dial plans, IP schemas and quality-of-service configurations.

  • Perform and schedule regular system backups.

  • Support telecommunications system patching, version control and hardware or software refreshes.

Troubleshooting and Incident Resolution

  • Serve as a primary escalation point for complex telecommunications incidents.

  • Diagnose voice, video and collaboration issues across enterprise environments.

  • Use tools such as Wireshark, SolarWinds and TraceSBC to investigate network and voice-quality problems.

  • Work daily ServiceNow tickets supporting clinical and administrative users.

  • Respond quickly to critical incidents where service restoration is time-sensitive.

  • Perform root-cause analysis and document permanent resolutions.

  • Communicate progress, service impact and resolution plans to management and affected stakeholders.

Projects and Change Management

  • Participate in voice-infrastructure upgrades, migrations and new-site deployments.

  • Support RingCentral, Cisco and associated telecommunications projects.

  • Coordinate with external vendors on complex installations, maintenance and upgrades.

  • Support voice and data network technologies including SIP, PRI, LAN/WAN and POTS.

  • Work around project deadlines, clinical priorities and operational change windows.

  • Ensure changes are documented, tested and implemented without adversely affecting connected systems.

Collaboration and Technical Leadership

  • Collaborate with Network, Information Security, Service Desk, Data Centre, PMO, IT leadership and contact-centre teams.

  • Ensure voice services are secure, scalable, resilient and appropriately integrated.

  • Support telecom-related projects involving complex call flows and multiple technical teams.

  • Mentor junior telecommunications analysts.

  • Provide technical and administrative training to end users and internal IT staff.

  • Maintain detailed standard operating procedures and configuration documentation.

  • Communicate project and operational progress during staff meetings and as required.

Required Qualifications

  • Direct, hands-on RingCentral administration and support experience.

  • Bachelor of Science degree in Computer Science or a related discipline with at least five years of telecommunications and IT network-systems experience; or an equivalent combination of formal education and professional experience.

  • Progressive experience supporting enterprise telecommunications and network systems.

  • Experience supporting cloud and on-premises voice environments.

  • Knowledge of call routing, dial plans, voicemail, hunt groups and auto attendants.

  • Experience troubleshooting complex voice and collaboration issues.

  • Familiarity with Avaya Communication Manager, System Manager, Session Manager, Aura Messaging and Conferencing, CMS, call accounting, call recording and Avaya media gateways.

  • Strong written and verbal English communication skills.

  • Excellent customer-service and interpersonal capabilities.

  • Ability to organise competing priorities, manage several tasks and meet deadlines.

  • Systematic and logical troubleshooting skills.

  • Ability to work effectively with clinical, administrative, technical and vendor stakeholders.

  • Ability to work onsite in Boston and travel up to 20%.

  • Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

  • Experience administering RingCentral EX at enterprise scale.

  • RingCentral contact-centre or NICE CXone experience.

  • NICE CXone Studio scripting experience.

  • Experience integrating RingCentral with Microsoft Teams or WebRTC.

  • Cisco Unified Communications Manager and Unity Connection experience.

  • Experience with Cisco voice gateways, SIP trunks, analog lines and SRST.

  • Avaya enterprise voice-system experience.

  • Healthcare telecommunications experience.

  • Experience supporting voice services across multiple hospitals, clinics or enterprise locations.

  • ServiceNow incident and request-management experience.

  • Knowledge of Wireshark, SolarWinds or TraceSBC.

  • Experience with SPOK paging, overhead paging, IVR or call-recording platforms.

  • CCNA or Cisco voice-focused certification.

  • Avaya Certified Support Specialist or Implementation Specialist certification.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

  • Recent, hands-on RingCentral administration experience.

  • Support of a large enterprise user population.

  • Experience with contact-centre agents and complex call flows.

  • Successful resolution of difficult voice-quality, routing or platform incidents.

  • Knowledge of both cloud and traditional telecommunications environments.

  • Experience supporting RingCentral as the primary platform, with Cisco and Avaya as secondary technologies.

  • Strong documentation, training and stakeholder-communication skills.

  • The ability to remain calm and responsive when voice services affect clinical or business operations.

  • Experience serving as an escalation point and mentoring junior analysts.

Benefits

The organization offers a comprehensive benefits package that may include:

  • Medical insurance

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Retirement benefits

  • Paid time off

  • Employee wellness and assistance programs

  • Professional-development opportunities

  • Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

  1. Initial screening.

  2. Interview with the hiring manager.

  3. Interview with the wider telecommunications team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

 

Systems Administrator IV – Microsoft 365 | M365 Engineer | Tulsa, OK

Systems Administrator IV – Microsoft 365

📍 Location: Tulsa, Oklahoma
🏢 Work Arrangement: 100% Onsite
📅 Contract Duration: 12 Months
💼 Employment Type: Contract
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Not Available
📞 On-Call: Participation in a 24/7 support rotation required
📌 Local Tulsa-Area Candidates Only

Overview

A leading energy organization is seeking an experienced Systems Administrator IV to provide senior-level administration, engineering and governance across its enterprise Microsoft 365 environment.

This is a hands-on technical leadership position supporting Microsoft 365 collaboration, identity, security and compliance services. The successful candidate will take end-to-end ownership of platforms including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot, Microsoft Entra ID and Microsoft Purview.

The role is particularly well suited to an experienced Microsoft 365 professional who can combine advanced technical troubleshooting with platform strategy, security governance, incident leadership and mentorship of other technical team members.

Key Responsibilities

Microsoft 365 Platform Administration

  • Lead the administration, engineering, licensing and governance of the Microsoft 365 platform.

  • Support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot and Microsoft Entra ID.

  • Maintain secure, reliable and scalable collaboration and productivity services across an enterprise environment.

  • Establish and maintain platform standards, administrative controls, permissions and governance processes.

  • Review Microsoft 365 licensing and access to support cost-effective, least-privilege platform usage.

Platform Strategy and Delivery

  • Monitor the Microsoft 365 product roadmap and evaluate emerging capabilities for business value, security and operational suitability.

  • Guide the testing, staging and production-readiness process for new Microsoft 365 services and major platform changes.

  • Translate business and technical requirements into scalable Microsoft 365 solutions.

  • Coordinate with security, infrastructure, business and project teams to deliver platform improvements and integrations.

  • Apply project-management and change-control practices throughout platform implementations and upgrades.

Identity and Access Management

  • Manage enterprise identity and access capabilities through Microsoft Entra ID.

  • Implement and maintain Single Sign-On, Multi-Factor Authentication and Conditional Access policies.

  • Administer privileged access controls and identity-governance processes.

  • Conduct access and permissions reviews to maintain least-privilege security.

  • Strengthen controls around administrative access and sensitive Microsoft 365 services.

Security and Compliance

  • Configure and administer Microsoft Purview security and compliance capabilities.

  • Support data classification, Data Loss Prevention, retention and eDiscovery requirements.

  • Implement Insider Risk Management controls and related governance processes.

  • Perform security reviews and platform hardening before significant service launches or changes.

  • Partner with security and compliance stakeholders to ensure Microsoft 365 services meet organizational requirements.

Reliability and Technical Support

  • Provide Tier 3 support for complex Microsoft 365, identity and collaboration-platform issues.

  • Lead root-cause analysis and post-incident reviews.

  • Develop and document solutions that improve service reliability and reduce recurring incidents.

  • Participate in the organization’s 24/7 on-call support rotation.

  • Maintain clear technical documentation, operational procedures and knowledge resources.

Technical Leadership

  • Provide technical leadership within a broader team of analysts and engineers.

  • Mentor colleagues and help develop their Microsoft 365 administration and troubleshooting capabilities.

  • Guide technical decision-making across complex platform initiatives.

  • Promote effective collaboration, knowledge sharing and operational best practices.

Required Qualifications

Candidates must meet one of the following education and experience combinations:

  • High school diploma or GED with at least 15 years of IT experience.

  • Associate degree with at least 10 years of IT experience.

  • Bachelor’s degree in an IT-related field with at least eight years of IT experience.

A bachelor’s degree is not mandatory when the candidate possesses the required equivalent professional experience.

Required Experience

  • Extensive hands-on experience administering and engineering enterprise Microsoft 365 environments.

  • Strong experience with:

    • Exchange Online

    • Microsoft Teams

    • SharePoint Online

    • OneDrive

    • Microsoft Copilot

    • Microsoft Entra ID

    • Microsoft Purview

  • Experience managing Microsoft 365 licensing, permissions, governance and platform-readiness processes.

  • Strong knowledge of SSO, MFA, Conditional Access, privileged access and identity governance.

  • Experience with Microsoft Purview capabilities including DLP, retention, data classification and eDiscovery.

  • Experience providing Tier 3 support and resolving sophisticated Microsoft 365 platform issues.

  • Demonstrated ability to lead root-cause analysis and post-incident reviews.

  • Experience working in a large, enterprise-scale environment with formal governance and change-control processes.

  • Ability to analyse business and technical requirements and translate them into scalable technology solutions.

  • Strong organizational, communication and interpersonal skills.

  • Ability and willingness to participate in a 24/7 on-call rotation.

  • Commitment to maintaining safety as the highest operational priority.

Preferred Background

  • Experience owning Microsoft 365 platforms across a large, multi-site or highly regulated organization.

  • Previous responsibility for platform strategy, roadmap evaluation and enterprise governance.

  • Experience leading complex Microsoft 365 deployments, migrations, integrations or security improvements.

  • Technical leadership or mentorship experience.

  • Experience working collaboratively with security, infrastructure, compliance and business stakeholders.

  • A stable employment history, including completed long-term contracts or sustained ownership of multi-year platform initiatives.

Formal people-management experience is not required. The priority is hands-on technical leadership, platform ownership and the ability to mentor others.

Location Requirement

This position requires attendance onsite in Tulsa, Oklahoma, five days per week. Only candidates who already live within a practical commuting distance of Tulsa will be considered.

Relevant nearby locations may include Tulsa, Broken Arrow, Jenks, Bixby, Owasso, Sand Springs, Sapulpa, Glenpool, Catoosa, Claremore and Collinsville.

Relocation assistance is not available.

 

Executive Assistant to the CEO – Boston, MA | Healthcare Leadership Support

Executive Assistant to the CEO

📍 Location: Boston, Massachusetts (Onsite)
💼 Employment Type: Full-Time
🏥 Industry: Healthcare / Hospital System

💰 Compensation & Benefits

  • Salary Range: $100,000 – $130,000

  • Full benefits package included

  • No relocation assistance

  • No visa sponsorship available

🚀 Overview

A leading healthcare organization is seeking an experienced Executive Assistant to the CEO to provide high-level administrative and operational support to executive leadership.

This role requires a polished, highly organized professional who thrives in a fast-paced executive environment and has prior experience directly supporting a CEO or senior C-suite leader. The ideal candidate will possess exceptional communication skills, strong MS Teams proficiency, and the ability to manage multiple priorities with discretion and professionalism.

⚠️ This is a fully onsite role — candidates must be able to work onsite 5 days per week.

🔧 Key Responsibilities

Executive Support

  • Provide high-level administrative support to the CEO and senior leadership team

  • Manage calendars, meetings, and executive scheduling priorities

  • Coordinate travel arrangements and process expense reimbursements

  • Draft and prepare:

    • Correspondence

    • Reports

    • Presentations

    • Meeting materials

    • Press releases

  • Attend meetings and prepare/distribute meeting minutes

Communication & Coordination

  • Serve as the primary point of contact for the executive office

  • Triage calls and communications from:

    • Internal departments

    • Donors

    • Media contacts

    • Advocacy groups

    • External stakeholders

  • Maintain professionalism and diplomacy in all communications

Research & Administrative Projects

  • Assist with:

    • Research grant applications

    • Grant reporting tracking

    • Policy and funding research

  • Conduct web research on:

    • Federal funding trends

    • Industry opportunities

    • Relevant healthcare initiatives

  • Identify and distribute articles and information relevant to leadership priorities

Organization & Operations

  • Maintain highly organized workflows and executive priorities

  • Coordinate office supplies and administrative logistics

  • Ensure deadlines, schedules, and deliverables remain on track

  • Support cross-functional coordination across departments and leadership teams

✅ Required Qualifications

  • Bachelor’s Degree required

    • Equivalent experience/training may be considered

  • 3–5 years of progressive executive administrative experience

  • Prior experience supporting:

    • CEO preferred

    • Other C-suite executives acceptable

  • Advanced proficiency with:

    • Microsoft Teams

    • Microsoft Word

    • Excel

    • PowerPoint

    • Outlook

  • Excellent organizational, communication, and multitasking abilities

⭐ Preferred Qualifications

  • Experience within:

    • Large hospital systems

    • Healthcare organizations

    • Complex enterprise environments

  • Experience with:

    • Project management

    • Data management

    • Policy research

    • Non-profit fundraising support

🛠️ Core Skills

✔ Executive Support
✔ CEO Support
✔ MS Teams
✔ Calendar Management
✔ Travel Coordination
✔ Meeting Coordination
✔ Presentation Preparation
✔ Project Coordination
✔ Executive Communication
✔ Administrative Operations
✔ Microsoft Office Suite
✔ Stakeholder Management
✔ Multitasking & Prioritization

🎯 Ideal Candidate

  • Experienced Executive Assistant who has directly supported a CEO or senior executive leadership team

  • Highly organized and able to manage competing priorities independently

  • Professional, polished, and confident interacting with senior stakeholders

  • Strong communicator with exceptional attention to detail

  • Comfortable working in a fast-paced healthcare or large enterprise environment

  • Able to maintain confidentiality and professionalism at all times

⚠️ Important Notes

  • Fully onsite position — no remote or hybrid flexibility

  • Candidates must be advanced MS Teams users

  • Preference for candidates from larger healthcare systems or enterprise organizations

  • No visa sponsorship available

📝 Screening Questions

  1. Are you willing to work onsite 5 days per week?

  2. Are you an advanced user of MS Teams?

  3. Have you previously supported a CEO or other C-suite executive?

🌟 Why Join

  • Opportunity to support executive leadership at a respected healthcare organization

  • High-visibility role with direct exposure to senior leadership initiatives

  • Collaborative and mission-driven culture

  • Strong organizational values focused on community impact, innovation, and inclusion

  • Excellent opportunity for experienced executive assistants seeking long-term growth in healthcare leadership support

 

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