Systems Administrator IV – Microsoft 365 | M365 Engineer | Tulsa, OK

Systems Administrator IV – Microsoft 365

📍 Location: Tulsa, Oklahoma
🏢 Work Arrangement: 100% Onsite
📅 Contract Duration: 12 Months
💼 Employment Type: Contract
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Not Available
📞 On-Call: Participation in a 24/7 support rotation required
📌 Local Tulsa-Area Candidates Only

Overview

A leading energy organization is seeking an experienced Systems Administrator IV to provide senior-level administration, engineering and governance across its enterprise Microsoft 365 environment.

This is a hands-on technical leadership position supporting Microsoft 365 collaboration, identity, security and compliance services. The successful candidate will take end-to-end ownership of platforms including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot, Microsoft Entra ID and Microsoft Purview.

The role is particularly well suited to an experienced Microsoft 365 professional who can combine advanced technical troubleshooting with platform strategy, security governance, incident leadership and mentorship of other technical team members.

Key Responsibilities

Microsoft 365 Platform Administration

• Lead the administration, engineering, licensing and governance of the Microsoft 365 platform.

• Support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Copilot and Microsoft Entra ID.

• Maintain secure, reliable and scalable collaboration and productivity services across an enterprise environment.

• Establish and maintain platform standards, administrative controls, permissions and governance processes.

• Review Microsoft 365 licensing and access to support cost-effective, least-privilege platform usage.

Platform Strategy and Delivery

• Monitor the Microsoft 365 product roadmap and evaluate emerging capabilities for business value, security and operational suitability.

• Guide the testing, staging and production-readiness process for new Microsoft 365 services and major platform changes.

• Translate business and technical requirements into scalable Microsoft 365 solutions.

• Coordinate with security, infrastructure, business and project teams to deliver platform improvements and integrations.

• Apply project-management and change-control practices throughout platform implementations and upgrades.

Identity and Access Management

• Manage enterprise identity and access capabilities through Microsoft Entra ID.

• Implement and maintain Single Sign-On, Multi-Factor Authentication and Conditional Access policies.

• Administer privileged access controls and identity-governance processes.

• Conduct access and permissions reviews to maintain least-privilege security.

• Strengthen controls around administrative access and sensitive Microsoft 365 services.

Security and Compliance

• Configure and administer Microsoft Purview security and compliance capabilities.

• Support data classification, Data Loss Prevention, retention and eDiscovery requirements.

• Implement Insider Risk Management controls and related governance processes.

• Perform security reviews and platform hardening before significant service launches or changes.

• Partner with security and compliance stakeholders to ensure Microsoft 365 services meet organizational requirements.

Reliability and Technical Support

• Provide Tier 3 support for complex Microsoft 365, identity and collaboration-platform issues.

• Lead root-cause analysis and post-incident reviews.

• Develop and document solutions that improve service reliability and reduce recurring incidents.

• Participate in the organization’s 24/7 on-call support rotation.

• Maintain clear technical documentation, operational procedures and knowledge resources.

Technical Leadership

• Provide technical leadership within a broader team of analysts and engineers.

• Mentor colleagues and help develop their Microsoft 365 administration and troubleshooting capabilities.

• Guide technical decision-making across complex platform initiatives.

• Promote effective collaboration, knowledge sharing and operational best practices.

Required Qualifications

Candidates must meet one of the following education and experience combinations:

• High school diploma or GED with at least 15 years of IT experience.

• Associate degree with at least 10 years of IT experience.

• Bachelor’s degree in an IT-related field with at least eight years of IT experience.

A bachelor’s degree is not mandatory when the candidate possesses the required equivalent professional experience.

Required Experience

• Extensive hands-on experience administering and engineering enterprise Microsoft 365 environments.

• Strong experience with:

• Exchange Online

• Microsoft Teams

• SharePoint Online

• OneDrive

• Microsoft Copilot

• Microsoft Entra ID

• Microsoft Purview

• Experience managing Microsoft 365 licensing, permissions, governance and platform-readiness processes.

• Strong knowledge of SSO, MFA, Conditional Access, privileged access and identity governance.

• Experience with Microsoft Purview capabilities including DLP, retention, data classification and eDiscovery.

• Experience providing Tier 3 support and resolving sophisticated Microsoft 365 platform issues.

• Demonstrated ability to lead root-cause analysis and post-incident reviews.

• Experience working in a large, enterprise-scale environment with formal governance and change-control processes.

• Ability to analyse business and technical requirements and translate them into scalable technology solutions.

• Strong organizational, communication and interpersonal skills.

• Ability and willingness to participate in a 24/7 on-call rotation.

• Commitment to maintaining safety as the highest operational priority.

Preferred Background

• Experience owning Microsoft 365 platforms across a large, multi-site or highly regulated organization.

• Previous responsibility for platform strategy, roadmap evaluation and enterprise governance.

• Experience leading complex Microsoft 365 deployments, migrations, integrations or security improvements.

• Technical leadership or mentorship experience.

• Experience working collaboratively with security, infrastructure, compliance and business stakeholders.

• A stable employment history, including completed long-term contracts or sustained ownership of multi-year platform initiatives.

Formal people-management experience is not required. The priority is hands-on technical leadership, platform ownership and the ability to mentor others.

Location Requirement

This position requires attendance onsite in Tulsa, Oklahoma, five days per week. Only candidates who already live within a practical commuting distance of Tulsa will be considered.

Relevant nearby locations may include Tulsa, Broken Arrow, Jenks, Bixby, Owasso, Sand Springs, Sapulpa, Glenpool, Catoosa, Claremore and Collinsville.

Relocation assistance is not available.

Service Desk Manager - USA, Birmingham AL - $70,000 - $90,000

Service Desk Manager

USA, Birmingham AL

$70,000 - $90,000

Job Description

The Technical Support Center provides technical end-user support for our company’s employees, brokers, distributors, and customers. The team is comprised of the Technical Support Phone Center and Extended Services teams and provides services including request management, Incident management, audio visual support and direct customer support for new hires and technology projects. The team works to analyze and resolve customer issues as quickly as possible or escalates to the appropriate team to ensure timely resolution.

Responsibilities

·        Hires, trains and develops team members. Analyzes staff and team performance through various statistical and reporting methodologies. Provides monthly coaching/feedback sessions for employees and conducts annual performance reviews

·        Assists the TSC Manager with the training and development of employees.

·        Works with manager to ensure that all phases of support are properly coordinated, monitored, logged, tracked and resolved to customer satisfaction.

·        Works closely with the Technical Support Center Leadership Team on the development/implementation of standards, processes and systems required to deliver consistent high quality customer service. Key criteria are service levels, responsiveness, cost effectiveness and standardization.

·        As required, serves as a liaison for the TSC in project initiatives and interacts with other departments to address the business needs of the TSC and its customers.

·        Enforces department and company policies and procedures in a fair and consistent manner.

·        To achieve a high degree of customer satisfaction by maintaining a professional and positive tone.

·        Works with leadership to identify and implement processes to improve the effectiveness of the team and enhance the customer experience.

·        Manages the staff schedule to maintain coverage and approves time.

·        To have the ability and willingness to work outside of normal business hours to accomplish work assignments. To have the ability and willingness to work leadership on-call responsibilities, including nights and weekends.

·        Analyzes call data and monitors team queues to ensure timely resolution of customer issues.

·        Performs other duties as assigned by management.

Work Experience, Education, Certification/Training Required

·        FINRA Series 99 and SEI or better

·        Minimum of 5+ years of professional, technical, or customer support experience in a corporate environment with 3-5 years Broker/Dealer or RIA experience.

·        Prior management/supervisory experience is required with a background in employee coaching and performance management.

·        Working experience managing customer problems with escalation criteria.

Knowledge, Skills, and Abilities Required

·        Has a strong customer service orientation and desire to embrace technology as a means of improving service

·        Superior customer service skills

·        Proficient in Microsoft Office 365 Suite

·        Experience working in a team environment with demonstrated leadership skills

·        Experience working in a project-oriented environment and meeting assigned deadlines

·        Ability to think outside of the box

·        Self-starter

·        Excellent oral and written communications skills

·        Manage multiple tasks with high level of accuracy and attention to detail

·        Ability to prioritize tasks and delegate effectively