Telecommunications Specialist – RingCentral | Boston, MA

Telecommunications Specialist – RingCentral

Virtual Hiring Event

📍 Location: Boston, Massachusetts 02118
🏥 Work Arrangement: Onsite
💼 Employment Type: Full-Time, Permanent
📈 Experience Level: Mid-Level
💰 Base Salary: $80,000–$95,000
✈️ Travel: Up to 20%
🚚 Relocation Assistance: Not Available
🚫 Visa Sponsorship: Not Available

Support Enterprise Voice Services Across a Major Healthcare Network

A large, mission-driven healthcare organization is seeking an experienced Telecommunications Specialist to support voice and collaboration services across multiple hospital campuses, administrative operations and approximately 45 community clinics.

This is a hands-on enterprise telecommunications position with primary responsibility for administering and supporting a large-scale RingCentral environment serving more than 3,000 unified communications users and over 500 contact-centre agents.

The successful candidate will have direct RingCentral administration and support experience, strong knowledge of enterprise voice technologies and the ability to troubleshoot complex issues across cloud, on-premises and hybrid telecommunications environments.

Candidates without hands-on RingCentral experience cannot be considered for this opportunity.

Key Responsibilities

RingCentral Administration

• Administer and support an enterprise RingCentral cloud voice environment.

• Support more than 3,000 RingCentral EX unified communications users.

• Support over 500 contact-centre agents and associated call flows.

• Configure and maintain:

• User accounts and extensions

• Call queues and hunt groups

• Dial plans and call routing

• Voicemail services

• Auto attendants

• Contact-centre workflows

• Softphone and hardphone deployments

• Peripheral voice applications and plug-ins

• Support RingCentral softphones integrated with Microsoft Teams and WebRTC.

• Configure and troubleshoot Yealink and Poly desk phones.

• Support PRI and analog gateway connectivity.

• Manage moves, additions and changes across the voice environment.

• Monitor platform performance and proactively address service issues.

Contact-Centre and Call-Flow Support

• Support contact-centre technologies and complex clinical or administrative call flows.

• Develop and maintain NICE CXone Studio scripts.

• Troubleshoot call routing, queue behaviour, agent functionality and system integrations.

• Support call-recording platforms and associated compliance requirements.

• Analyse call-flow issues and implement changes that improve caller and agent experiences.

• Maintain accurate documentation for contact-centre configurations and workflows.

Cisco Voice Environment

Provide secondary support for Cisco voice technologies, including:

• Cisco Unified Communications Manager

• Cisco Unity Connection

• Auto-attendant menus

• Cisco Emergency Responder

• Cisco VG310, VG320 and VG350 analog gateways

• Cisco ISR and ASR voice gateways

• SIP trunks

• FXO and FXS analog integrations

• Survivable Remote Site Telephony

• Enterprise voice-resiliency features

• Eleveo call-recording technology

Avaya Environment

Maintain working familiarity with legacy Avaya technologies, including:

• Avaya Communication Manager

• System Manager

• Session Manager

• Aura Messaging and Conferencing

• Call Management System

• VeraSMART call accounting

• Virtual Observer call recording

• G430 and G450 media gateways

• G650 cabinets and cards

Voice Infrastructure and Integrations

• Design, evaluate and maintain cloud and on-premises telecommunications technologies.

• Support VoIP, TDM, analog, voicemail, conference-calling and call-recording services.

• Troubleshoot integrations with:

• SPOK paging

• Overhead paging

• Interactive voice response systems

• Call-recording platforms

• Contact-centre applications

• Microsoft Teams

• Clinical and administrative voice applications

• Maintain and optimize call routing, dial plans, IP schemas and quality-of-service configurations.

• Perform and schedule regular system backups.

• Support telecommunications system patching, version control and hardware or software refreshes.

Troubleshooting and Incident Resolution

• Serve as a primary escalation point for complex telecommunications incidents.

• Diagnose voice, video and collaboration issues across enterprise environments.

• Use tools such as Wireshark, SolarWinds and TraceSBC to investigate network and voice-quality problems.

• Work daily ServiceNow tickets supporting clinical and administrative users.

• Respond quickly to critical incidents where service restoration is time-sensitive.

• Perform root-cause analysis and document permanent resolutions.

• Communicate progress, service impact and resolution plans to management and affected stakeholders.

Projects and Change Management

• Participate in voice-infrastructure upgrades, migrations and new-site deployments.

• Support RingCentral, Cisco and associated telecommunications projects.

• Coordinate with external vendors on complex installations, maintenance and upgrades.

• Support voice and data network technologies including SIP, PRI, LAN/WAN and POTS.

• Work around project deadlines, clinical priorities and operational change windows.

• Ensure changes are documented, tested and implemented without adversely affecting connected systems.

Collaboration and Technical Leadership

• Collaborate with Network, Information Security, Service Desk, Data Centre, PMO, IT leadership and contact-centre teams.

• Ensure voice services are secure, scalable, resilient and appropriately integrated.

• Support telecom-related projects involving complex call flows and multiple technical teams.

• Mentor junior telecommunications analysts.

• Provide technical and administrative training to end users and internal IT staff.

• Maintain detailed standard operating procedures and configuration documentation.

• Communicate project and operational progress during staff meetings and as required.

Required Qualifications

• Direct, hands-on RingCentral administration and support experience.

• Bachelor of Science degree in Computer Science or a related discipline with at least five years of telecommunications and IT network-systems experience; or an equivalent combination of formal education and professional experience.

• Progressive experience supporting enterprise telecommunications and network systems.

• Experience supporting cloud and on-premises voice environments.

• Knowledge of call routing, dial plans, voicemail, hunt groups and auto attendants.

• Experience troubleshooting complex voice and collaboration issues.

• Familiarity with Avaya Communication Manager, System Manager, Session Manager, Aura Messaging and Conferencing, CMS, call accounting, call recording and Avaya media gateways.

• Strong written and verbal English communication skills.

• Excellent customer-service and interpersonal capabilities.

• Ability to organise competing priorities, manage several tasks and meet deadlines.

• Systematic and logical troubleshooting skills.

• Ability to work effectively with clinical, administrative, technical and vendor stakeholders.

• Ability to work onsite in Boston and travel up to 20%.

• Current authorization to work in the United States without employer sponsorship.

Preferred Qualifications

• Experience administering RingCentral EX at enterprise scale.

• RingCentral contact-centre or NICE CXone experience.

• NICE CXone Studio scripting experience.

• Experience integrating RingCentral with Microsoft Teams or WebRTC.

• Cisco Unified Communications Manager and Unity Connection experience.

• Experience with Cisco voice gateways, SIP trunks, analog lines and SRST.

• Avaya enterprise voice-system experience.

• Healthcare telecommunications experience.

• Experience supporting voice services across multiple hospitals, clinics or enterprise locations.

• ServiceNow incident and request-management experience.

• Knowledge of Wireshark, SolarWinds or TraceSBC.

• Experience with SPOK paging, overhead paging, IVR or call-recording platforms.

• CCNA or Cisco voice-focused certification.

• Avaya Certified Support Specialist or Implementation Specialist certification.

The Ideal Candidate

The strongest candidate will be able to demonstrate:

• Recent, hands-on RingCentral administration experience.

• Support of a large enterprise user population.

• Experience with contact-centre agents and complex call flows.

• Successful resolution of difficult voice-quality, routing or platform incidents.

• Knowledge of both cloud and traditional telecommunications environments.

• Experience supporting RingCentral as the primary platform, with Cisco and Avaya as secondary technologies.

• Strong documentation, training and stakeholder-communication skills.

• The ability to remain calm and responsive when voice services affect clinical or business operations.

• Experience serving as an escalation point and mentoring junior analysts.

Benefits

The organization offers a comprehensive benefits package that may include:

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Retirement benefits

• Paid time off

• Employee wellness and assistance programs

• Professional-development opportunities

• Additional organization-sponsored benefits

Interview Process

The anticipated selection process includes:

1. Initial screening.

2. Interview with the hiring manager.

3. Interview with the wider telecommunications team.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

Telecommunications Engineering Specialist – Winchester, VA (Active Secret Clearance Required)

Telecommunications Engineering Specialist

📍 Location: Winchester, VA (Onsite)
💼 Employment Type: Full-Time
🕒 Schedule: Monday–Friday, 8:30 AM – 5:00 PM (ET)
🔒 Security Clearance: Active Secret Clearance Required
🚫 Visa Sponsorship: Not Available
🚚 Relocation Assistance: Available
💰 Compensation: $151,000 – $180,000

Overview

A leading communications technology organization is seeking a Telecommunications Engineering Specialist to support mission-critical voice modernization and emergency communications programs within a federal environment.

This role focuses on Ribbon Federal Edge deployments, SIP interconnection engineering, Session Border Controllers (SBCs), and E-911/NG911 call routing integration supporting Army and public safety communications networks.

Key Responsibilities

Telecommunications Engineering

• Support deployment and integration of Ribbon Federal Edge gateways.

• Design and support SIP interconnections and policy routing.

• Analyze and troubleshoot VoIP and SIP call flow issues.

• Support connectivity between Federal Edge, DISA VISP, and Army PSAP systems.

• Conduct deployment validation and readiness assessments.

E-911 & Public Safety Communications

• Support E-911 and NG911 routing requirements.

• Troubleshoot emergency call routing and PSAP integration issues.

• Assist with call flow analysis and performance optimization.

• Identify technical risks and recommend mitigation strategies.

Network & Systems Support

• Support Session Border Controller (SBC) deployments.

• Track engineering issues and provide technical recommendations.

• Assist with interoperability testing and gateway performance improvements.

• Participate in technical coordination across multiple stakeholders.

Required Qualifications

Experience

• 10+ years of Telecommunications Engineering experience.

• 5+ years of VoIP and SIP Engineering experience.

• Experience supporting large-scale voice communications environments.

Technical Expertise

✔ Ribbon Communications / Sonus / Genband

✔ Session Border Controllers (SBCs)

✔ SIP Signaling & Interconnects

✔ VoIP Engineering

✔ E-911 / PSAP Integration

✔ Wireshark Packet Analysis

✔ SIP Call Flow Troubleshooting

✔ Emergency Communications Networks

Security Requirements

• Active Secret Security Clearance (Required).

Education

• Bachelor's Degree in:

• Telecommunications

• Engineering

• Information Technology

• Related Field

Equivalent experience may be considered.

Preferred Qualifications

• DISA VISP experience.

• Army Voice Modernization (VMOD) experience.

• NG911/Public Safety Communications background.

• PSAP interconnection experience.

• Cisco CCNP or CCIE certification.

• Federal or DoD telecommunications experience.

Ideal Candidate

The ideal candidate is a senior telecommunications engineer with deep expertise in:

• SIP and VoIP architecture.

• Ribbon/Sonus/Genband technologies.

• Session Border Controllers.

• E-911 and NG911 call routing.

• Public Safety Answering Point (PSAP) integrations.

• Federal and DoD telecommunications environments.

They should be comfortable troubleshooting at both the network and packet level using Wireshark and have experience supporting mission-critical emergency communications systems.

Candidate Snapshot

Requirement

Details

Experience

10+ Years

VoIP/SIP Experience

5+ Years

Clearance

Active Secret Required

Location

Winchester, VA (Onsite)

Industry

Defense / Telecommunications

Education

Degree or Equivalent Experience

Travel

Minimal

Relocation

Available

Sponsorship

Not Available

Screening Questions

1. Do you currently hold an Active Secret Security Clearance?

2. How many years of Telecommunications Engineering experience do you have?

3. How many years of VoIP/SIP Engineering experience do you have?

4. What experience do you have with Ribbon Communications, Sonus, or Genband solutions?

5. Have you deployed or supported Session Border Controllers (SBCs)?

6. Describe your experience with E-911, NG911, or PSAP integrations.

7. Have you worked on DISA VISP, Army VMOD, or other DoD telecommunications programs?

8. How have you used Wireshark for SIP or VoIP troubleshooting?

9. Are you able to work onsite in Winchester, VA Monday through Friday?

What Makes Someone Successful in This Role?

• Strong SIP and VoIP troubleshooting expertise.

• Deep understanding of emergency communications networks.

• Hands-on experience with Ribbon Federal Edge and SBC technologies.

• Ability to analyze packet captures and call flows using Wireshark.

• Experience operating within federal or defense environments.

• Strong communication skills and ability to coordinate across technical and operational teams.

• Active Secret clearance and familiarity with mission-critical communications systems.

Information Systems Security Engineer (ISSE) & Information Systems Security Officer (ISSO) | TS/SCI FS Poly | Annapolis Junction, MD | $220K–$260K

Job Title: Information Systems Security Engineer (ISSE) & Information Systems Security Officer (ISSO)
Location: Annapolis Junction, Maryland (100% Onsite)
Clearance Required: TS/SCI with Full Scope Polygraph (FS Poly)
Compensation: $220,000 – $260,000 base salary
Employment Type: Full-time
Relocation Assistance: Possible for ideal candidate
Benefits: Full benefits offered
Visa Candidates: Not considered

Overview:

We are hiring two experienced cybersecurity professionals for an exciting and mission-critical government program based in Annapolis Junction, MD. Both roles require active TS/SCI with Full Scope Poly (poly must be within the past 5 years and from a Maryland Intelligence Customer). While both positions are integral to the security posture of the program, each requires a different focus, background, and certification path.

1. Information Systems Security Engineer (ISSE)

Role ID: 727
Seniority Level: Mid to Senior
Clearance: TS/SCI w/ FS Poly (mandatory)
Certifications Required:

• CISSP (Required)

• ISSEP (Preferred or willing to obtain during crossover if CISSP has been held for 2+ years)

Key Responsibilities:

• Develop and implement system security designs and architectures for complex, large-scale systems.

• Lead security risk assessment and mitigation throughout the system development lifecycle.

• Conduct system security planning, vulnerability testing, and compliance verification.

• Analyze and implement secure communication protocols, encryption tools, and secure OS configurations.

• Collaborate with engineers across integration, testing, and development teams to ensure compliance with classified information handling.

• Use tools such as Nessus, NMAP, Wireshark for threat identification and remediation.

• Support RMF, risk management activities, and IA (Information Assurance) processes.

Preferred Experience:

• Bachelor’s or Master’s in Cybersecurity, Information Assurance, or related field.

• Experience with Defense-in-Depth principles, secure software architecture, and penetration testing tools.

• Proficient in scripting languages and secure configuration management.

2. Information Systems Security Officer (ISSO)

Role ID: 643
Seniority Level: Mid to Senior
Clearance: TS/SCI w/ FS Poly (mandatory)
Certifications Required:

• IAT Level II or IAM Level II certification (Required)

• Examples: Security+ CE, CASP+, CISSP, CISM, or similar

Key Responsibilities:

• Act as ISSO for a large-scale software development and IT operations program.

• Enforce security policies and maintain operational security posture of systems.

• Manage documentation for system Certification & Accreditation (C&A) and Security Plans (SSPs).

• Conduct vulnerability remediation, IAVA compliance, and configuration management for system security.

• Support day-to-day information system operations, network security, and audit readiness.

• Coordinate with ISSM and other security stakeholders to ensure secure system integration and lifecycle support.

Preferred Experience:

• 10+ years as an ISSO in complex, standalone, or connected environments.

• Experience maintaining SSPs, performing incident response, and managing vulnerability scans.

• Familiarity with tools supporting IAVA management, CM, and system auditing.

• Bachelor’s degree in a related field and 12+ years of overall security experience preferred.

Ideal Candidate Profile (Both Roles):

• Must hold a current FS Poly with the Maryland Intelligence Customer (within the past 5 years).

• No prior CCAs (Counterintelligence Concerns).

• Excellent verbal/written communication skills and team collaboration.

• Strong commitment to best practices and high-integrity security operations.

Additional Notes:

• Both roles are 100% onsite in Annapolis Junction, MD.

• Do not repost these positions.

• Candidates must be U.S. Citizens with an active TS/SCI with Full Scope Polygraph.

Information Systems Security Engineer (ISSE) & Information Systems Security Officer (ISSO) | TS/SCI FS Poly | $220K–$260K | Annapolis Junction, MD

Job Title: Information Systems Security Engineer (ISSE) & Information Systems Security Officer (ISSO)
Location: Annapolis Junction, Maryland (100% Onsite)
Clearance Required: TS/SCI with Full Scope Polygraph (FS Poly)
Compensation: $220,000 – $260,000 base salary
Employment Type: Full-time
Relocation Assistance: Possible for ideal candidate
Benefits: Full benefits offered
Visa Candidates: Not considered

Overview:

We are hiring two experienced cybersecurity professionals for an exciting and mission-critical government program based in Annapolis Junction, MD. Both roles require active TS/SCI with Full Scope Poly (poly must be within the past 5 years and from a Maryland Intelligence Customer). While both positions are integral to the security posture of the program, each requires a different focus, background, and certification path.

1. Information Systems Security Engineer (ISSE)

Role ID: 727
Seniority Level: Mid to Senior
Clearance: TS/SCI w/ FS Poly (mandatory)
Certifications Required:

• CISSP (Required)

• ISSEP (Preferred or willing to obtain during crossover if CISSP has been held for 2+ years)

Key Responsibilities:

• Develop and implement system security designs and architectures for complex, large-scale systems.

• Lead security risk assessment and mitigation throughout the system development lifecycle.

• Conduct system security planning, vulnerability testing, and compliance verification.

• Analyze and implement secure communication protocols, encryption tools, and secure OS configurations.

• Collaborate with engineers across integration, testing, and development teams to ensure compliance with classified information handling.

• Use tools such as Nessus, NMAP, Wireshark for threat identification and remediation.

• Support RMF, risk management activities, and IA (Information Assurance) processes.

Preferred Experience:

• Bachelor’s or Master’s in Cybersecurity, Information Assurance, or related field.

• Experience with Defense-in-Depth principles, secure software architecture, and penetration testing tools.

• Proficient in scripting languages and secure configuration management.

2. Information Systems Security Officer (ISSO)

Role ID: 643
Seniority Level: Mid to Senior
Clearance: TS/SCI w/ FS Poly (mandatory)
Certifications Required:

• IAT Level II or IAM Level II certification (Required)

• Examples: Security+ CE, CASP+, CISSP, CISM, or similar

Key Responsibilities:

• Act as ISSO for a large-scale software development and IT operations program.

• Enforce security policies and maintain operational security posture of systems.

• Manage documentation for system Certification & Accreditation (C&A) and Security Plans (SSPs).

• Conduct vulnerability remediation, IAVA compliance, and configuration management for system security.

• Support day-to-day information system operations, network security, and audit readiness.

• Coordinate with ISSM and other security stakeholders to ensure secure system integration and lifecycle support.

Preferred Experience:

• 10+ years as an ISSO in complex, standalone, or connected environments.

• Experience maintaining SSPs, performing incident response, and managing vulnerability scans.

• Familiarity with tools supporting IAVA management, CM, and system auditing.

• Bachelor’s degree in a related field and 12+ years of overall security experience preferred.

Ideal Candidate Profile (Both Roles):

• Must hold a current FS Poly with the Maryland Intelligence Customer (within the past 5 years).

• No prior CCAs (Counterintelligence Concerns).

• Excellent verbal/written communication skills and team collaboration.

• Strong commitment to best practices and high-integrity security operations.

Additional Notes:

• Both roles are 100% onsite in Annapolis Junction, MD.

• Do not repost these positions.

• Candidates must be U.S. Citizens with an active TS/SCI with Full Scope Polygraph.

Mobile Developer - USA, Multiple Locations - Hybrid - $133,000 - $160,000

Mobile Developer

USA, Multiple Locations

Hybrid

$133,000 - $160,000

Job Description

Do you want your voice heard and your actions to count? 

Discover your opportunity with our company, the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join our company, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. The selected colleague will work at a company office an average of two to three days per week with the remainder worked remotely.

Job Summary:

In this role you will collaborate with other senior technical team members and other developers to conceptualize, design, and deliver innovative technology solutions. You will interact with various technology, product, and business teams across the company.

·       Recent 2+ year hands on experience in hybrid or native IOS & Android application development

·       3+ year leading mobile development efforts

·       Strong experience in UX design

·       Perform complex application, integration services design and programming activities in the latest techniques: Java, Node, REST, microservices, AWS/Cloud infrastructure, Kubernetes, Jenkins

·       Provide clear technical guidance with the focus in mobile app user experience, security, app performance integrations that will allow increasing mobile engagement 

·       Provide technical leadership in terms of architecting applications, mentoring developers, making smart technology decisions, etc.

·       Deliver projects that adhere to continuous delivery practices with automated unit testing, integration testing, and performance testing pipelines

Qualifications:

·       Bachelor's degree in Computer Science or a closely related discipline, or an equivalent combination of formal education and experience

·       End-to-end SDLC experience for Hybrid App development and be able to work independently.

·       Experience in building and releasing Hybrid Mobile apps that work on both iOS and Android using a modern framework such as Ionic, React Native and Flutter.

·       Strong experience in most of the following technologies: JavaScript, TypeScript, Ionic 4+, Angular 9+, React, Capacitor, HTML5, CSS, Dart

·       Experience on plugin development to integrate with native libraries using objective C, Swift, and Java is a huge plus.

·       Experience using VS Code, XCode, Android Studio, Wireshark, Postman, SoapUI, Splunk, Jira, Confluence, BBK, Git, Nexus, Jenkins

·       Ability to present information to wide variety of audiences including senior management

·       Demonstrate the creativity, integrity, dependability with commitment to get things done timely

·       Ability to quickly adapt to changes in the technology landscape and bank's processes

Preferred:

·       Experience on server-side technologies such as J2EE, Spring, Hibernate, SQL, Oracle, JBoss, Apache

·       Experience implementing and maintaining RESTful APIs

·       Experience in using application and integration design patterns 

·       Experience in AWS, Axure, Google cloud or other cloud solution

·       Knowledge of application, data, and infrastructure architecture disciplines

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.