OmniScripts

Salesforce Solution Architect | Health Cloud & OmniStudio | Toronto, Canada (Hybrid)

Salesforce Solution Architect

πŸ“ Location: Toronto, Ontario, Canada (Hybrid – 3 Days Onsite)
πŸ’Ό Employment Type: Full-Time
πŸ’° Salary Range: $105,200 – $175,300 USD (commensurate with experience)
🎁 Benefits: Full benefits package including health & wellbeing perks. No relocation assistance or bonus.
πŸ›‚ Visa Sponsorship: Not available
πŸ” Security Clearance Required: No

Step Into Innovation – Architect the Future of Patient Services

Join a purpose-driven, tech-forward healthcare organization on a mission to redefine patient experience through data, AI, and bold innovation. We're seeking a Salesforce Solution Architect who will play a pivotal role in designing and implementing cutting-edge Salesforce Health Cloud solutions that support patient journeys, improve outcomes, and drive operational excellence.

As a technical leader on the Patient Services Architecture team, you’ll bridge complex business needs with robust, scalable technology. If you're excited about transforming healthcare through smart systems and human-first experiences β€” this is your opportunity to make a lasting impact.

What You’ll Do

  • Lead the architecture and implementation of Salesforce Health Cloud solutions tailored to large-scale Patient Support Programs (PSPs).

  • Define, document, and communicate technical designs and architecture blueprints to cross-functional stakeholders.

  • Drive seamless integration with platforms such as Snowflake, Informatica, AWS S3, Python, and other healthcare services (e.g., Benefits Verification, Co-Pay).

  • Oversee solution design aligned with enterprise standards and regulatory compliance (GxP, HIPAA, GDPR).

  • Deliver Proof of Concepts (PoCs) to validate and iterate new ideas rapidly.

  • Continuously enhance system performance, simplify architecture, and identify reusable components.

  • Collaborate globally with product teams, developers, and enterprise architects.

  • Maintain documentation including C4 models and solution roadmaps.

What You Bring

Required Skills & Experience:

  • Bachelor’s degree in a relevant field.

  • Salesforce certifications (Application and/or System Architect) strongly preferred.

  • Proven hands-on experience with Salesforce Health Cloud, OmniStudio, OmniScripts, Data Raptors, and complex patient workflows.

  • Deep knowledge of FHIR integration, data privacy, and consent management.

  • Strong understanding of cloud platforms and APIs (Snowflake, AWS, Informatica, Python).

  • Demonstrated ability to lead architecture design, articulate technical vision, and influence cross-functional teams.

  • Experience with agile methodologies and DevOps best practices.

  • Excellent communication skills – both technical and business-facing.

Nice to Haves:

  • Industry knowledge in life sciences or pharma.

  • Familiarity with Veeva, Salesforce Marketing Cloud, Advanced Therapy Management.

  • Experience with Microsoft PowerBI/Tableau and AI/ML capabilities.

  • Experience using tools like AutoRabbit, GitHub, Terraform.

  • Understanding of C4 architecture modeling.

  • Data masking, anonymization, and encryption experience.

Why Join Us?

  • πŸ’‘ Lead Innovation – Influence major technical decisions in next-gen healthcare platforms.

  • 🌍 Global Impact – Your work will directly enhance patient experience and health outcomes.

  • πŸš€ Career Growth – Endless opportunities to advance, laterally or vertically, across a global organization.

  • πŸ’Ό Comprehensive Benefits – Health and wellbeing programs for you and your family.

  • 🧠 Future-Ready Tech – Work with AI, cloud-native platforms, and advanced data analytics.

Our Commitment to Diversity & Inclusion

We value the unique perspectives each individual brings to our team. We are committed to building a workplace that reflects the diverse communities we serve. If you require accommodation at any stage of the recruitment process, please let us know – we’re happy to help.

Progress is powered by people. Be the architect of better.
Apply now and let’s build something extraordinary β€” together.

 

CRM / Salesforce Solution Architect – Health Cloud & OmniStudio | Patient Support Services | $150K–$175K | Morristown, NJ or Cambridge, MA

CRM/Salesforce Solution Architect – Patient Support Services – Health Cloud/Omnistudio

πŸ“ Location: Morristown, NJ (Hybrid – 3 Days Onsite) or Cambridge, MA
πŸ’Ό Employment Type: Full-Time
πŸ’² Salary Range: $150,000 – $175,000 USD (commensurate with experience)
🎁 Benefits: Full healthcare, wellness programs, generous parental leave, retirement plans, and career development opportunities
🚚 Relocation: Not available
πŸ›‚ Visa Sponsorship: Not available
✈️ Travel: Occasional

Architect the Future of Patient Experience

If you’re a Salesforce CRM expert passionate about improving lives through better healthcare technology, this role offers the perfect opportunity to combine technical mastery with meaningful impact. As a CRM Solution Architect for Patient Support Services, you’ll design, lead, and deliver enterprise-grade solutions that transform how patients connect, receive care, and stay engaged throughout their healthcare journey.

In this high-visibility role, you’ll collaborate across business, technology, and partner teams to ensure solutions are scalable, secure, and fully aligned with organizational goalsβ€”while making a measurable difference for patients.

What You’ll Do

  • Lead Solution Design – Architect and implement Salesforce Health Cloud solutions for large-scale Patient Support Programs (PSPs)

  • Enhance Patient Journeys – Define technology strategies for case management, engagement tools, and integrated partner services (e.g., benefits verification, co-pay programs)

  • Integrate & Optimize – Oversee integrations with platforms such as Snowflake, Informatica, AWS S3, and Python-based services

  • Drive Best Practices – Ensure architecture aligns with enterprise standards, compliance requirements (HIPAA, GDPR, GxP), and security protocols

  • Proof of Concept Leadership – Run PoCs to validate solution feasibility, presenting findings to stakeholders

  • Improve Performance – Streamline architecture for reusability, scalability, and cost efficiency

  • Collaborate Globally – Work closely with enterprise architects, cross-functional teams, and project managers to deliver robust, compliant solutions

  • Documentation & Roadmaps – Maintain architecture diagrams, solution blueprints, and technology roadmaps

What You Bring

Must-Have Qualifications

  • 5+ years architecting Salesforce solutions with a focus on OmniStudio

  • Proven track record in Salesforce Health Cloud design and implementation

  • Strong experience with Integration Procedures, OmniScripts, and Data Raptors

  • In-depth understanding of FHIR data integrations, data privacy, and consent management

  • Bachelor’s degree in a relevant field

  • Exceptional communication skills for both technical and non-technical audiences

  • Knowledge of encryption, data masking, and anonymization techniques

  • Agile methodology experience and ability to work across global time zones

Preferred Experience

  • Salesforce certifications (Application Architect, System Architect)

  • Exposure to Marketing Cloud, Veeva, Service Cloud Voice, Advanced Therapy Management

  • Familiarity with AWS, Azure, Snowflake, Tableau, PowerBI, AI/ML solutions

  • Experience with DevOps tools like AutoRabbit, GitHub, Terraform

  • Background in life sciences or pharma data architecture

Why You’ll Love This Role

  • πŸ’‘ Innovative Environment – Work on cutting-edge CRM and cloud solutions that directly improve patient care outcomes

  • 🌍 Meaningful Impact – Your designs will help patients navigate complex healthcare systems with ease and confidence

  • πŸ“ˆ Career Growth – Opportunities for advancement, cross-functional projects, and skill expansion

  • πŸ§‘β€πŸ€β€πŸ§‘ Supportive Culture – Join a diverse, inclusive, and globally connected team

  • πŸ₯ Comprehensive Benefits – Full healthcare coverage, wellness programs, at least 14 weeks’ gender-neutral parental leave, and retirement plans

The Ideal Candidate

You’re a hands-on Salesforce architect with deep Health Cloud and OmniStudio experience, a passion for building patient-first solutions, and the ability to work seamlessly between business requirements and technical execution.