IT Operations Management

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ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

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Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

  • Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

  • Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

  • Support integrations using REST, SOAP, and MID Servers.

  • Assist with CMDB configuration and data management where required.

  • Participate in testing, defect resolution, and deployment activities.

  • Support platform upgrades and ongoing enhancements.

  • Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

  • Produce clear technical documentation and configuration notes.

Experience Required

  • 2–5+ years of hands-on ServiceNow development experience.

  • Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

  • Experience working within at least one core ServiceNow module (ITSM preferred).

  • Exposure to integrations and basic CMDB concepts.

  • Experience working in Agile or structured delivery environments.

Skills & Capabilities

  • Strong problem-solving and troubleshooting skills.

  • Good understanding of ServiceNow development best practices.

  • Ability to work collaboratively within delivery teams.

  • Structured and quality-focused mindset.

  • Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD) (desirable)

  • ITIL Foundation (advantageous)

Why Join Kaptius

  • Competitive, tax-free compensation.

  • Exposure to enterprise-scale ServiceNow programmes.

  • Clear career progression to Senior Developer, Technical Lead, or Architect.

  • Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

 

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Senior ServiceNow Discovery & CMDB Implementer – ITOM | Abu Dhabi

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Job Title: Senior Discovery & CMDB Implementer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As part of our UAE expansion, we are strengthening our ITOM and CMDB capability to support complex customer environments.

We are looking for a highly capable Senior Discovery & CMDB Implementer to lead the design, configuration, and optimisation of ServiceNow Discovery and CMDB solutions for large enterprise clients.

Role Summary

The Senior Discovery & CMDB Implementer will take ownership of ServiceNow Discovery, Service Mapping, and CMDB governance, ensuring accurate configuration data, strong data integrity, and alignment with CSDM best practice.

You will work closely with architects, ITOM consultants, infrastructure teams, and business stakeholders to design scalable CMDB models, improve data quality, and enable reliable impact analysis and operational visibility.

This is a hands-on, delivery-focused role suited to someone who combines strong technical capability with structured governance and stakeholder engagement.

Key Responsibilities

  • Lead implementation and optimisation of ServiceNow Discovery and Service Mapping.

  • Design and maintain a scalable, CSDM-aligned CMDB data model.

  • Configure Discovery schedules, patterns, probes, sensors, and MID Servers.

  • Ensure high CMDB data quality, including CI classification, relationships, and lifecycle integrity.

  • Perform CMDB health assessments and implement remediation strategies.

  • Integrate ServiceNow with monitoring, cloud, and infrastructure systems.

  • Collaborate with infrastructure and operations teams to validate discovered data.

  • Support ITOM capabilities including Event Management and Operational Intelligence.

  • Provide technical documentation and knowledge transfer to internal teams.

  • Contribute to governance forums and best-practice standards.

Experience Required

  • Strong hands-on experience implementing ServiceNow Discovery and CMDB in enterprise environments.

  • Proven experience working with CSDM frameworks and CI governance.

  • Experience configuring MID Servers, sensors, patterns, and integrations.

  • Exposure to hybrid and multi-cloud environments (Azure, AWS, on-prem).

  • Experience working in consulting or partner-led delivery environments.

  • Ability to lead workshops and engage technical stakeholders confidently.

Skills & Capabilities

  • Deep understanding of CMDB architecture, relationships, and reconciliation logic (IRE).

  • Strong technical troubleshooting and performance optimisation skills.

  • Solid understanding of integration technologies (REST, web services).

  • Strong analytical mindset with a focus on data quality and governance.

  • Clear communication skills, able to explain technical concepts to non-technical audiences.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist – Discovery / ITOM

  • ITIL certification (advantageous)

Why Join Kaptius

  • Work on complex, high-value enterprise programmes in Abu Dhabi.

  • Join a growing ServiceNow practice in the Middle East.

  • Competitive, tax-free compensation.

  • Opportunity to grow into ITOM Architect or Platform Architect roles.

 

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Senior ServiceNow Developer – Enterprise Platform Engineering | Abu Dhabi

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Job Title: Senior ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering complex digital transformation programmes across the Middle East. As we expand our UAE practice, we are strengthening our engineering capability to support enterprise-scale ServiceNow implementations.

We are looking for an experienced Senior ServiceNow Developer who combines strong technical expertise with delivery leadership and the ability to build scalable, high-quality platform solutions.

Role Summary

The Senior ServiceNow Developer will design, configure, and develop solutions across the ServiceNow platform, ensuring implementations are secure, scalable, and aligned to best practice.

You will work closely with architects, business analysts, and client stakeholders to translate functional requirements into robust technical solutions. This role also provides technical guidance to junior developers and supports code quality and governance across projects.

This is a hands-on role suited to someone comfortable working across multiple modules and complex enterprise integrations.

Key Responsibilities

  • Design and develop solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, and custom applications.

  • Configure workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.

  • Develop and maintain custom scoped applications and reusable components.

  • Build and support integrations using REST, SOAP, and MID Server architecture.

  • Participate in code reviews, design reviews, and technical governance forums.

  • Collaborate with architects and BAs to validate solution feasibility and scalability.

  • Troubleshoot complex platform issues and optimise performance.

  • Support upgrades, patching, and platform enhancements.

  • Mentor junior developers and contribute to knowledge sharing within the team.

Experience Required

  • Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

  • Proven experience delivering across multiple ServiceNow modules.

  • Strong scripting experience (JavaScript, Glide APIs, Flow Designer).

  • Experience with integrations and external system connectivity.

  • Exposure to ITOM, CMDB, or ITAM implementations is highly desirable.

  • Experience working in Agile delivery environments.

Skills & Capabilities

  • Deep understanding of ServiceNow configuration and development best practices.

  • Ability to design scalable, supportable technical solutions.

  • Strong troubleshooting and analytical skills.

  • Good communication skills and ability to work directly with stakeholders.

  • Structured, quality-focused approach to development.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Relevant CIS certifications (ITSM, ITOM, ITAM, etc.)

  • ITIL certification (advantageous)

Why Join Kaptius

  • Work on complex, enterprise-scale ServiceNow programmes in Abu Dhabi.

  • Competitive, tax-free compensation.

  • Clear progression into Technical Lead or Architect roles.

  • Join a growing, high-performing ServiceNow practice in the Middle East.

 

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

  • Lead the analysis, design, and unification of ITSM processes across different teams and systems.

  • Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

  • Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

  • Ensure alignment with ITIL best practices and organizational policies.

  • Develop process documentation, SOPs, and training materials to support adoption.

  • Collaborate with technical teams to validate that process design aligns with system capabilities.

  • Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

  • Proven experience in ITSM process design, optimization, and implementation.

  • Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

  • Strong understanding of ITIL v4 framework and best practices.

  • Experience leading cross-functional workshops and engaging stakeholders at all levels.

  • Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

  • ITIL v4 Foundation or Intermediate Certification.

  • Experience in process unification or transformation projects within large enterprises.

  • Exposure to government or regulated industry environments.

  • ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

  • Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

  • Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

  • Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

  • Configure event rules, alert correlation, and monitoring integrations with third-party tools.

  • Support discovery and service mapping initiatives to enhance operational visibility.

  • Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

  • Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

  • Strong understanding of data segregation, CMDB, and event correlation concepts.

  • Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

  • Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

  • Ability to work independently and deliver results in a fast-paced environment.

  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

  • Experience in large-scale enterprise environments or managed services.

  • Prior exposure to projects in regulated or government sectors.

 

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