Job Title: Senior Discovery & CMDB Implementer
Location: Abu Dhabi (Onsite)
Employment Type: Permanent
About Kaptius
Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As part of our UAE expansion, we are strengthening our ITOM and CMDB capability to support complex customer environments.
We are looking for a highly capable Senior Discovery & CMDB Implementer to lead the design, configuration, and optimisation of ServiceNow Discovery and CMDB solutions for large enterprise clients.
Role Summary
The Senior Discovery & CMDB Implementer will take ownership of ServiceNow Discovery, Service Mapping, and CMDB governance, ensuring accurate configuration data, strong data integrity, and alignment with CSDM best practice.
You will work closely with architects, ITOM consultants, infrastructure teams, and business stakeholders to design scalable CMDB models, improve data quality, and enable reliable impact analysis and operational visibility.
This is a hands-on, delivery-focused role suited to someone who combines strong technical capability with structured governance and stakeholder engagement.
Key Responsibilities
Lead implementation and optimisation of ServiceNow Discovery and Service Mapping.
Design and maintain a scalable, CSDM-aligned CMDB data model.
Configure Discovery schedules, patterns, probes, sensors, and MID Servers.
Ensure high CMDB data quality, including CI classification, relationships, and lifecycle integrity.
Perform CMDB health assessments and implement remediation strategies.
Integrate ServiceNow with monitoring, cloud, and infrastructure systems.
Collaborate with infrastructure and operations teams to validate discovered data.
Support ITOM capabilities including Event Management and Operational Intelligence.
Provide technical documentation and knowledge transfer to internal teams.
Contribute to governance forums and best-practice standards.
Experience Required
Strong hands-on experience implementing ServiceNow Discovery and CMDB in enterprise environments.
Proven experience working with CSDM frameworks and CI governance.
Experience configuring MID Servers, sensors, patterns, and integrations.
Exposure to hybrid and multi-cloud environments (Azure, AWS, on-prem).
Experience working in consulting or partner-led delivery environments.
Ability to lead workshops and engage technical stakeholders confidently.
Skills & Capabilities
Deep understanding of CMDB architecture, relationships, and reconciliation logic (IRE).
Strong technical troubleshooting and performance optimisation skills.
Solid understanding of integration technologies (REST, web services).
Strong analytical mindset with a focus on data quality and governance.
Clear communication skills, able to explain technical concepts to non-technical audiences.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – Discovery / ITOM
ITIL certification (advantageous)
Why Join Kaptius
Work on complex, high-value enterprise programmes in Abu Dhabi.
Join a growing ServiceNow practice in the Middle East.
Competitive, tax-free compensation.
Opportunity to grow into ITOM Architect or Platform Architect roles.