Lead Application Engineer – Flexible Packaging | Remote USA | Travel

Lead Application Engineer – Flexible Packaging

📍 Location: Fully Remote (USA)
✈️ Travel: Up to 60% (primarily US, occasional Canada/Mexico)
💼 Employment Type: Full-Time

💰 Compensation & Benefits

• Base Salary: $105,000 – $125,000

• Full benefits package

• Bonus eligible

• Relocation assistance possible for ideal candidates

Benefits Include:

• Medical, dental & vision coverage starting Day 1

• 401(k) with company match

• Employee stock purchase program

• Generous PTO & volunteer time

• Tuition reimbursement & career development programs

• Paid parental leave & family support benefits

• Flexible work policies and wellness programs

🚀 Overview

A global leader in adhesive technologies and functional coatings is seeking a Lead Application Engineer – Flexible Packaging to provide technical leadership and customer-facing engineering support across the flexible packaging market.

This role serves as a trusted technical advisor supporting laminating adhesives and coatings technologies, helping customers optimize manufacturing processes, troubleshoot issues, implement new technologies, and drive innovation initiatives.

The ideal candidate combines strong technical expertise in flexible packaging, coatings, laminating adhesives, or converting processes with excellent customer engagement and project management capabilities.

🔧 Key Responsibilities

Technical Customer Support

• Provide technical recommendations, troubleshooting, and application support for customers

• Conduct onsite technical visits including:

• Product demonstrations

• Audits

• Process troubleshooting

• Equipment optimization

• Support complaint investigations and root cause analysis

• Document activities and findings within CRM and laboratory systems

Flexible Packaging & Coating Expertise

• Support laminating adhesives and coatings applications

• Provide expertise in:

• Coating technologies

• Converting processes

• Flexible packaging applications

• Mechanical/application equipment optimization

• Assist customers in improving adhesive-related manufacturing processes

Project Management & Innovation

• Lead customer-focused technical projects from concept through implementation

• Scope and justify customer projects and technical initiatives

• Collaborate cross-functionally with:

• Product Development

• Manufacturing

• Supply Chain

• Sales & Marketing

• Support innovation pipeline initiatives and new technology adoption

Training & Relationship Management

• Deliver technical training to customers and field sales teams

• Serve as the technical liaison between customers and internal teams

• Build strong relationships with stakeholders across all organizational levels

• Promote best practices and share technical learnings across accounts

Laboratory & Technical Analysis

• Coordinate and prioritize laboratory testing activities

• Prepare technical reports summarizing findings and recommendations

• Analyze complex technical and application-related problems

• Support troubleshooting and process optimization initiatives

✅ Required Qualifications

• Bachelor’s degree in:

• Chemical Engineering

• Mechanical Engineering

• Materials Engineering

• Chemistry

• Or related technical field

• 5–10+ years of:

• Technical service

• Application engineering

• Flexible packaging industry experience

• Strong troubleshooting and problem-solving skills

• Excellent written and verbal communication abilities

• Strong project management and organizational skills

⭐ Highly Preferred Experience

• Flexible packaging industry experience

• Hands-on coating and/or converting expertise

• Experience with:

• Laminating adhesives

• Coatings technologies

• Application equipment

• Converting machinery

• Customer-facing technical service experience

🛠️ Core Skills

✔ Flexible Packaging
✔ Laminating Adhesives
✔ Coatings Technology
✔ Application Engineering
✔ Technical Service
✔ Troubleshooting
✔ Process Optimization
✔ Converting Equipment
✔ Project Management
✔ Customer Training
✔ Root Cause Analysis
✔ Industrial Manufacturing

🎯 Ideal Candidate

• Hands-on technical expert within flexible packaging and coatings environments

• Strong customer-facing engineer comfortable working onsite with manufacturing teams

• Excellent communicator capable of interacting with operators through executive leadership

• Organized and proactive project leader with strong analytical capabilities

• Comfortable balancing technical problem solving with commercial support responsibilities

🌟 Why Join

• Join a globally recognized innovation leader in adhesives and coatings technology

• Fully remote role with significant customer engagement and technical ownership

• Opportunity to work on cutting-edge flexible packaging solutions

• Strong career growth and international development opportunities

• Collaborative culture focused on innovation, sustainability, and technical excellence

📋 Additional Details

• Fully remote position

• Heavy customer interaction and travel-based role

• Travel up to ~60% with advance planning and support for work-life balance

• Candidates must be comfortable working independently and managing multiple customer projects simultaneously

Senior ServiceNow Developer – ITAM & ITOM (Hyderabad, Enterprise Delivery)

Senior ServiceNow Developer – ITAM / ITOM

Location: Hyderabad, India (Hybrid / Onsite)
Employment Type: Permanent
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

• Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

• Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

• Develop workflows, business rules, client scripts, UI policies, and integrations.

• Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

• Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

• Develop and maintain custom applications and reusable components.

• Support testing, troubleshooting, and resolution of platform issues.

• Participate in code reviews and quality assurance processes.

• Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

• 5+ years of hands-on ServiceNow development experience.

• Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

• Experience with CMDB, Discovery, Service Mapping, or Event Management.

• Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

• Experience working in Agile delivery environments.

• Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

• Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

• Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

• Experience working with Service Catalog, CMDB, and integrations.

• Familiarity with ServiceNow development best practices and platform governance.

• Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

• ITIL Foundation

Skills & Capabilities

• Strong analytical and problem-solving skills

• Ability to work collaboratively within global delivery teams

• Good communication and stakeholder interaction skills

• Structured and quality-focused development approach

Why Join Kaptius

• Be part of a rapidly growing ServiceNow partner.

• Work on enterprise-scale global ServiceNow implementations.

• Opportunity to develop deep expertise in ITAM and ITOM.

• Clear career progression into Technical Lead or Architect roles.

• Collaborative and fast-growing Hyderabad delivery centre.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of hands-on ServiceNow development experience do you have?

• Which ServiceNow modules have you worked with as a developer?

• What level of experience do you have developing solutions in ServiceNow ITOM?

• Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

• Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

• Do you hold any ServiceNow certifications? If Yes, Please list Below

Experience:

• ServiceNow: 4 years (Required)

Senior ServiceNow Developer – ITAM & ITOM (Contract, UK / UAE Travel)

Senior ServiceNow Developer – ITAM / ITOM – Contract
UK Based with Travel

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Employment Type: Contract - Initial 3 Month Contract with Extensions expected upto December 2026
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

• Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

• Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

• Develop workflows, business rules, client scripts, UI policies, and integrations.

• Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

• Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

• Develop and maintain custom applications and reusable components.

• Support testing, troubleshooting, and resolution of platform issues.

• Participate in code reviews and quality assurance processes.

• Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

• 5+ years of hands-on ServiceNow development experience.

• Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

• Experience with CMDB, Discovery, Service Mapping, or Event Management.

• Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

• Experience working in Agile delivery environments.

• Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

• Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

• Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

• Experience working with Service Catalog, CMDB, and integrations.

• Familiarity with ServiceNow development best practices and platform governance.

• Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

• ITIL Foundation

Skills & Capabilities

• Strong analytical and problem-solving skills

• Ability to work collaboratively within global delivery teams

• Good communication and stakeholder interaction skills

• Structured and quality-focused development approach

Why Join Kaptius

• Be part of a rapidly growing ServiceNow partner.

• Work on enterprise-scale global ServiceNow implementations.

• Opportunity to develop deep expertise in ITAM and ITOM.

• Clear career progression into Technical Lead or Architect roles.

• Collaborative and fast-growing Global delivery centre.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Benefits:

• Work from home

Application question(s):

• Are you willing to Travel to Abu Dhabi, when safe to do so as required by the client at least 1 week a month?

• How many years of hands-on ServiceNow development experience do you have?

• Which ServiceNow modules have you worked with as a developer?

• What level of experience do you have developing solutions in ServiceNow ITOM?

• Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

• Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

• Do you hold any ServiceNow certifications? If Yes, Please list Below

• How soon are you able to start work?

Willingness to travel:

• 25% (required)

ITSM Business Process Consultant & ITOM Specialist | ServiceNow | Riyadh, Saudi Arabia

ITSM Business Process Consultant

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are looking for a skilled ITSM Business Process Consultant to lead the unification and optimization of IT Service Management processes across multiple business units. The role focuses on aligning and standardizing key ITSM processes—Incident, Problem, Request, Change, and related areas—to ensure consistency, efficiency, and service excellence within a large enterprise environment.

Key Responsibilities:

• Lead the analysis, design, and unification of ITSM processes across different teams and systems.

• Work closely with stakeholders to assess current processes, identify gaps, and design a unified operating model.

• Implement and configure ITSM workflows (e.g., Incident, Problem, Request) within ServiceNow or equivalent ITSM platforms.

• Ensure alignment with ITIL best practices and organizational policies.

• Develop process documentation, SOPs, and training materials to support adoption.

• Collaborate with technical teams to validate that process design aligns with system capabilities.

• Drive stakeholder buy-in and change management throughout the transformation process.

Required Skills & Experience:

• Proven experience in ITSM process design, optimization, and implementation.

• Hands-on expertise with ServiceNow ITSM or similar enterprise ITSM tools.

• Strong understanding of ITIL v4 framework and best practices.

• Experience leading cross-functional workshops and engaging stakeholders at all levels.

• Excellent analytical, documentation, and communication skills.

Preferred Qualifications:

• ITIL v4 Foundation or Intermediate Certification.

• Experience in process unification or transformation projects within large enterprises.

• Exposure to government or regulated industry environments.

• ServiceNow Certified Implementation Specialist (CIS – ITSM) certification is a plus.

ITOM Specialist (Event Management Implementation)

Location: Riyadh, Saudi Arabia (Onsite)
Type: Full-time, 40 hours per week
Start Date: ASAP
Duration: Approx. 500 hours of project effort

About the Role:

We are seeking an experienced ITOM Specialist (ServiceNow Technical Consultant) to lead a hands-on Event Management implementation project, focusing particularly on data segregation and best practices in IT Operations Management. This is a full-time, onsite role based in Riyadh, ideal for a technically strong consultant who thrives in complex enterprise environments.

Key Responsibilities:

• Lead and execute the implementation of ServiceNow ITOM Event Management, including integrations, configurations, and customization.

• Design and implement data segregation strategies to ensure security and compliance within multi-tenant or multi-business unit environments.

• Collaborate with stakeholders to gather requirements, define use cases, and align implementation with business goals.

• Configure event rules, alert correlation, and monitoring integrations with third-party tools.

• Support discovery and service mapping initiatives to enhance operational visibility.

• Provide documentation, knowledge transfer, and technical mentoring as needed.

Required Skills & Experience:

• Proven hands-on experience with ServiceNow ITOM, particularly Event Management.

• Strong understanding of data segregation, CMDB, and event correlation concepts.

• Experience integrating monitoring tools (e.g., SolarWinds, SCOM, Zabbix, or Dynatrace) with ServiceNow.

• Solid grasp of ServiceNow architecture, MID Servers, and CMDB relationships.

• Ability to work independently and deliver results in a fast-paced environment.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS-ITOM) or similar certification.

• Experience in large-scale enterprise environments or managed services.

• Prior exposure to projects in regulated or government sectors.

Field Service Engineer | $65K–$75K | Industrial Printing Technology | Greensboro, NC

Field Service Engineer

📍 Location: Greensboro, North Carolina
💼 Employment Type: Full-Time
💵 Base Salary: $65,000 – $75,000/year
🎁 Benefits: Full benefits package included
🚚 Relocation Assistance: Not available
📈 Bonus/Commission: Not applicable
🕒 Overtime Eligible: No

Be the Technical Backbone of Innovation

Are you ready to put your hands-on engineering skills to work in a dynamic, customer-facing environment? A global manufacturer in high-end printing technology is seeking a Field Service Engineer to support its cutting-edge single-pass inkjet presses in the corrugated packaging space. Based primarily at a client site in Greensboro, NC, this role is your chance to become the go-to expert in keeping advanced digital print systems running at peak performance.

You’ll play a pivotal role in installation, troubleshooting, on-site maintenance, and customer training, ensuring optimal performance of next-gen printing systems. If you thrive in an environment where precision meets people skills, this is the challenge you’ve been looking for.

🔧 What You'll Do

Technical Expertise & Support

• Lead equipment installation from setup through full operational acceptance

• Support customers during production ramp-up phases and provide hands-on training to operators

• Diagnose and resolve mechanical and software issues on-site

• Ensure optimal part management, including return processes and inventory accuracy

• Stay connected with technical teams for escalation and issue resolution

Customer-Focused Service

• Communicate effectively with clients to address concerns and resolve issues quickly

• Proactively maintain and improve customer relationships by delivering reliable, professional service

• Ensure each service visit leaves the site better than you found it

Documentation & Continuous Improvement

• Maintain precise service activity logs and troubleshooting reports

• Complete and submit daily timecards and accurate expense reports

• Follow a clear path of development toward becoming an Expert Print Consultant and Basic Operator Trainer

• Complete self-paced training programs (including remote and international sessions) on schedule

Travel & Administration

• Primarily based in Greensboro, but occasional travel—domestic and international—may be required

• Book travel proactively to ensure cost-effective accommodations and transportation

• Submit all expenses in a timely manner following travel

🛠️ What You Bring

• Associate degree required; bachelor's degree preferred—or equivalent experience

• 2+ years of experience in equipment installation, electrical/mechanical repair, or field service

• Solid experience in technical support, diagnostics, and troubleshooting

• Prior exposure to industrial inkjet and/or pre-press technologies is a major plus

• Valid driver’s license and ability to travel as needed

• Ability to work independently, manage time effectively, and remain calm under pressure

• Physically fit to lift up to 50 lbs and agile enough to work in tight, technical environments

• Familiarity with Microsoft Word, Excel, email, and web-based software tools

• Willing to occasionally work non-standard hours, including weekends

• Prior experience with similar equipment from manufacturers like HP, EFI, Fujifilm, Barberan, Canon, or Konica Minolta is highly valued

🏅 Preferred (but Not Required) Experience

• Successful management of large machinery installations

• Experience working in fast-paced industrial or print technology environments

• Demonstrated history of independently solving complex technical issues

🚀 Why This Role?

• Be a key player in delivering cutting-edge printing technology

• Join a forward-thinking company that invests in your technical growth and training

• Enjoy the variety of working on-site with clients while developing deep product expertise

• Gain exposure to international best practices and advanced technologies

Note: The employer is not disclosed in accordance with application policies. Do not repost or share company name unless engagement occurs.