Field Service Engineer | $65K–$75K | Industrial Printing Technology | Greensboro, NC

Field Service Engineer

📍 Location: Greensboro, North Carolina
💼 Employment Type: Full-Time
💵 Base Salary: $65,000 – $75,000/year
🎁 Benefits: Full benefits package included
🚚 Relocation Assistance: Not available
📈 Bonus/Commission: Not applicable
🕒 Overtime Eligible: No

Be the Technical Backbone of Innovation

Are you ready to put your hands-on engineering skills to work in a dynamic, customer-facing environment? A global manufacturer in high-end printing technology is seeking a Field Service Engineer to support its cutting-edge single-pass inkjet presses in the corrugated packaging space. Based primarily at a client site in Greensboro, NC, this role is your chance to become the go-to expert in keeping advanced digital print systems running at peak performance.

You’ll play a pivotal role in installation, troubleshooting, on-site maintenance, and customer training, ensuring optimal performance of next-gen printing systems. If you thrive in an environment where precision meets people skills, this is the challenge you’ve been looking for.

🔧 What You'll Do

Technical Expertise & Support

• Lead equipment installation from setup through full operational acceptance

• Support customers during production ramp-up phases and provide hands-on training to operators

• Diagnose and resolve mechanical and software issues on-site

• Ensure optimal part management, including return processes and inventory accuracy

• Stay connected with technical teams for escalation and issue resolution

Customer-Focused Service

• Communicate effectively with clients to address concerns and resolve issues quickly

• Proactively maintain and improve customer relationships by delivering reliable, professional service

• Ensure each service visit leaves the site better than you found it

Documentation & Continuous Improvement

• Maintain precise service activity logs and troubleshooting reports

• Complete and submit daily timecards and accurate expense reports

• Follow a clear path of development toward becoming an Expert Print Consultant and Basic Operator Trainer

• Complete self-paced training programs (including remote and international sessions) on schedule

Travel & Administration

• Primarily based in Greensboro, but occasional travel—domestic and international—may be required

• Book travel proactively to ensure cost-effective accommodations and transportation

• Submit all expenses in a timely manner following travel

🛠️ What You Bring

• Associate degree required; bachelor's degree preferred—or equivalent experience

• 2+ years of experience in equipment installation, electrical/mechanical repair, or field service

• Solid experience in technical support, diagnostics, and troubleshooting

• Prior exposure to industrial inkjet and/or pre-press technologies is a major plus

• Valid driver’s license and ability to travel as needed

• Ability to work independently, manage time effectively, and remain calm under pressure

• Physically fit to lift up to 50 lbs and agile enough to work in tight, technical environments

• Familiarity with Microsoft Word, Excel, email, and web-based software tools

• Willing to occasionally work non-standard hours, including weekends

• Prior experience with similar equipment from manufacturers like HP, EFI, Fujifilm, Barberan, Canon, or Konica Minolta is highly valued

🏅 Preferred (but Not Required) Experience

• Successful management of large machinery installations

• Experience working in fast-paced industrial or print technology environments

• Demonstrated history of independently solving complex technical issues

🚀 Why This Role?

• Be a key player in delivering cutting-edge printing technology

• Join a forward-thinking company that invests in your technical growth and training

• Enjoy the variety of working on-site with clients while developing deep product expertise

• Gain exposure to international best practices and advanced technologies

Note: The employer is not disclosed in accordance with application policies. Do not repost or share company name unless engagement occurs.

Customer Service Representatives - Multilingual - Riga, Latvia - 18,000 - 20,400 EUR - Full-Time, Direct Hire

Customer Service Representatives – Riga, Latvia
€18,000 - €20,400

Educational / Professional Qualification

• At least B2+ (interpreted as CEFR level) in either Danish, Dutch, German, Finnish, Norwegian OR Swedish language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems

• Previous experience in an outsourced customer service environment is of advantage

Work Experience / Responsibilities

• Handle phone calls with customer queries and provide resolution to end users

• Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.

• Ensure that cases are resolved within case life cycle, as per individual balanced scorecard

• Escalate priority issues per client specifications to the immediate lead as applicable

• Work independently and within a team

• Communicate well with internal and external contacts

• Provide exemplary customer satisfaction

• Meet quality standards on all handled contacts

• Complete hours of staffed time on all rostered days

• Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

• Attend trainings as required

Preferred Competencies

• Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,

• Optimistic, friendly, positive, and self-motivated personality,

• Ability to work in team,

• Service oriented profile and with a focus on problem solving,

• Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization.

• For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute,

Employee Benefits- We've got you covered!

• Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.

• OVP (Compulsory Health Examination): Full coverage.

• Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.

• Attractive compensation and allowances- Basis role and experience.

• Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.

• Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.

• Work from Home on Late Shifts: Option to work from home whenever you work late shift hours, providing you with the flexibility to manage your schedule effectively.

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