Field Service Engineer
📍 Location: Greensboro, North Carolina
💼 Employment Type: Full-Time
💵 Base Salary: $65,000 – $75,000/year
🎁 Benefits: Full benefits package included
🚚 Relocation Assistance: Not available
📈 Bonus/Commission: Not applicable
🕒 Overtime Eligible: No
Be the Technical Backbone of Innovation
Are you ready to put your hands-on engineering skills to work in a dynamic, customer-facing environment? A global manufacturer in high-end printing technology is seeking a Field Service Engineer to support its cutting-edge single-pass inkjet presses in the corrugated packaging space. Based primarily at a client site in Greensboro, NC, this role is your chance to become the go-to expert in keeping advanced digital print systems running at peak performance.
You’ll play a pivotal role in installation, troubleshooting, on-site maintenance, and customer training, ensuring optimal performance of next-gen printing systems. If you thrive in an environment where precision meets people skills, this is the challenge you’ve been looking for.
🔧 What You'll Do
Technical Expertise & Support
Lead equipment installation from setup through full operational acceptance
Support customers during production ramp-up phases and provide hands-on training to operators
Diagnose and resolve mechanical and software issues on-site
Ensure optimal part management, including return processes and inventory accuracy
Stay connected with technical teams for escalation and issue resolution
Customer-Focused Service
Communicate effectively with clients to address concerns and resolve issues quickly
Proactively maintain and improve customer relationships by delivering reliable, professional service
Ensure each service visit leaves the site better than you found it
Documentation & Continuous Improvement
Maintain precise service activity logs and troubleshooting reports
Complete and submit daily timecards and accurate expense reports
Follow a clear path of development toward becoming an Expert Print Consultant and Basic Operator Trainer
Complete self-paced training programs (including remote and international sessions) on schedule
Travel & Administration
Primarily based in Greensboro, but occasional travel—domestic and international—may be required
Book travel proactively to ensure cost-effective accommodations and transportation
Submit all expenses in a timely manner following travel
🛠️ What You Bring
Associate degree required; bachelor's degree preferred—or equivalent experience
2+ years of experience in equipment installation, electrical/mechanical repair, or field service
Solid experience in technical support, diagnostics, and troubleshooting
Prior exposure to industrial inkjet and/or pre-press technologies is a major plus
Valid driver’s license and ability to travel as needed
Ability to work independently, manage time effectively, and remain calm under pressure
Physically fit to lift up to 50 lbs and agile enough to work in tight, technical environments
Familiarity with Microsoft Word, Excel, email, and web-based software tools
Willing to occasionally work non-standard hours, including weekends
Prior experience with similar equipment from manufacturers like HP, EFI, Fujifilm, Barberan, Canon, or Konica Minolta is highly valued
🏅 Preferred (but Not Required) Experience
Successful management of large machinery installations
Experience working in fast-paced industrial or print technology environments
Demonstrated history of independently solving complex technical issues
🚀 Why This Role?
Be a key player in delivering cutting-edge printing technology
Join a forward-thinking company that invests in your technical growth and training
Enjoy the variety of working on-site with clients while developing deep product expertise
Gain exposure to international best practices and advanced technologies
Note: The employer is not disclosed in accordance with application policies. Do not repost or share company name unless engagement occurs.