ServiceNow Test Lead / QA Lead (ITAM, ITOM, CMDB) – Remote Contract | UAE Travel

ServiceNow Test Lead / QA Lead (ITAM & ITOM)

Pay: £200.00-£450.00 per day

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Start: ASAP
Focus Modules: IT Asset Management (ITAM), IT Operations Management (ITOM)

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As we expand our UAE practice, we are supporting a major enterprise customer with a large ServiceNow implementation programme.

To support this engagement, we are looking for an experienced ServiceNow Test Lead / QA Lead to take ownership of testing strategy and quality governance across the ITAM and ITOM implementation streams.

Role Summary

The ServiceNow Test Lead / QA Lead will be responsible for establishing and managing the test strategy, planning, execution, and quality assurance framework across the ServiceNow programme.

The role will focus specifically on validating implementations across ITAM (HAM/SAM) and ITOM modules, ensuring integrations, CMDB accuracy, asset lifecycle processes, and operational workflows are tested thoroughly before release.

You will work closely with project managers, architects, developers, and client stakeholders to ensure testing is aligned with delivery timelines and business outcomes.

Key Responsibilities

• Define and manage the overall test strategy and QA governance for the ServiceNow programme.

• Lead testing across ITAM and ITOM modules, including Discovery, CMDB, Asset Management, and related integrations.

• Create and manage test plans, test cases, and test scripts aligned to business requirements.

• Coordinate functional testing, system integration testing (SIT), and user acceptance testing (UAT).

• Manage defect tracking, prioritisation, and resolution across delivery teams.

• Ensure CMDB and asset data accuracy is validated through testing cycles.

• Work with development teams to validate integrations with external systems such as procurement, finance, monitoring, and infrastructure tools.

• Facilitate UAT workshops with client stakeholders and ensure business requirements are validated.

• Provide clear reporting on test progress, risks, and quality metrics to programme leadership.

• Support release readiness and go-live validation.

Experience Required

• Proven experience as a ServiceNow Test Lead, QA Lead, or Test Manager.

• Strong experience testing ServiceNow ITAM and ITOM modules.

• Experience working on enterprise-scale ServiceNow implementations.

• Understanding of CMDB, Discovery, asset lifecycle management, and integrations.

• Experience managing end-to-end testing cycles including SIT and UAT.

• Experience working within Agile or hybrid delivery environments.

• Strong stakeholder communication and reporting skills.

Skills & Capabilities

• Strong understanding of ServiceNow platform functionality and architecture.

• Experience with test management and defect tracking frameworks.

• Ability to manage testing across multiple delivery streams.

• Strong analytical and problem-solving capabilities.

• Excellent documentation and reporting skills.

• Comfortable working in client-facing environments.

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ISTQB (or equivalent testing certification)

• ITIL Foundation

• ServiceNow certifications in ITOM or ITAM are advantageous.

Why Join Kaptius

• Join a rapidly growing ServiceNow partner expanding across the Middle East.

• Work on a major enterprise ServiceNow programme in Abu Dhabi.

• Opportunity to shape testing and quality frameworks for large-scale implementations.

• Hybrid working model with exposure to high-impact digital transformation initiatives.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Application question(s):

• Kaptius are a Pure Play ServiceNow Partner, How many years experience do you have working in ServiceNow?

• How many years of experience do you have testing or managing QA activities on ServiceNow implementations?

• Which ServiceNow modules have you been involved in testing?

• Have you worked specifically on testing ServiceNow ITOM capabilities such as Discovery, CMDB, or Event Management?

• Have you worked on testing ServiceNow IT Asset Management (ITAM), including Hardware Asset Management (HAM) or Software Asset Management (SAM)?

• Do you hold any ServiceNow Certifications? If Yes, please do list below

• As mentioned this role will require travel to the UAE (Abu Dhabi) 1 week every month minimum (when safe to do so), Are you comfortable with this?

Willingness to travel:

• 25% (required)

Work Location: Remote

Chief Executive Officer (CEO) – Behavioral Health Hospital | Healthcare Leadership | MI / MO

Chief Executive Officer – Behavioral Health Hospital

📍 Location: Multiple U.S. Locations (Onsite) – West Bloomfield, MI or Springfield, MO
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (MBA/MHA preferred)
📈 Seniority Level: Executive
🕒 Experience Required: 5–10+ years leadership experience
✈️ Travel: Occasional
🌎 Visa Sponsorship: Not available
🚚 Relocation Assistance: Available

Role Overview

We are seeking a Chief Executive Officer (CEO) to lead the overall operations, strategy, and performance of a behavioral health hospital.

This role carries full accountability for clinical quality, financial performance, regulatory compliance, talent development, and strategic growth, ensuring the facility delivers outstanding patient outcomes while achieving business objectives.

The CEO will act as the executive leader of the facility, working closely with the governing board, medical leadership, and community stakeholders.

Key Responsibilities

Executive Leadership & Strategy

• Develop and execute the hospital’s strategic and operational plans

• Partner with the governing body to define annual budgets and long-term growth strategy

• Lead the organisation with a focus on quality care, operational excellence, and financial performance

Operational Management

• Oversee day-to-day hospital operations, ensuring performance across:

• Patient care outcomes

• Financial management

• Regulatory compliance

• Staff performance and development

• Establish organisational structure and accountability across departments

Financial & Business Performance

• Drive achievement of census, revenue, and EBITDA targets

• Lead payer contract negotiations and performance management

• Identify opportunities for growth, service expansion, and operational efficiency

Clinical Quality & Compliance

• Ensure compliance with:

• Licensure and accreditation standards

• Regulatory bodies and healthcare frameworks

• Lead quality improvement initiatives (QAPI)

• Maintain continuous survey readiness and audit compliance

• Oversee patient safety initiatives and issue resolution

Talent & Culture

• Recruit, develop, and retain high-performing leadership and clinical teams

• Foster a culture of accountability, engagement, and continuous improvement

• Lead performance management, coaching, and succession planning

Community & Stakeholder Engagement

• Build and maintain relationships with:

• Healthcare providers

• Government agencies

• Community organisations

• Drive referral growth and market presence

• Represent the organisation within the local healthcare ecosystem

Program Development & Growth

• Expand and enhance continuum of care, including outpatient and community-based services

• Support innovation in treatment programs and service offerings

• Lead initiatives to improve access to care and patient outcomes

Required Qualifications

• Bachelor’s degree required (Business, Healthcare Administration, Public Health, or related field)

• MBA/MHA or equivalent preferred

• 5+ years of senior leadership experience (CEO or equivalent) within:

• Behavioral health

• Acute care

• Managed care environments

• Strong experience with:

• Hospital operations and administration

• Financial management and P&L ownership

• Regulatory compliance and accreditation

Key Skills & Expertise

• Behavioral health hospital leadership experience

• Strong financial and operational acumen

• Experience with regulatory surveys and accreditation processes (e.g., Joint Commission)

• Talent recruitment, retention, and leadership development

• Marketing and community engagement

• Quality improvement and patient safety leadership

• Experience with hospital startup, turnaround, or expansion initiatives (preferred)

Leadership Competencies

• High emotional intelligence and people leadership capability

• Ability to drive results across financial, quality, and operational metrics

• Strong strategic thinking and decision-making skills

• Proven ability to influence stakeholders and lead through change

• Hands-on, visible leadership style with strong team engagement

• Ability to balance short-term execution with long-term strategy

Ideal Candidate Profile

The ideal candidate will:

• Have extensive experience leading behavioral health facilities

• Demonstrate success in improving clinical quality and financial performance

• Be a hands-on leader with strong presence across operations

• Have experience managing multiple service lines

• Bring a track record of:

• Building high-performing teams

• Achieving regulatory excellence

• Driving sustainable growth

Key Success Metrics

• Financial performance (census, revenue, EBITDA)

• Talent retention and leadership development

• Regulatory compliance and audit outcomes

• Patient satisfaction and quality scores

• Market growth and referral performance

Benefits

• Comprehensive benefits package

• Performance-based bonus structure

• Relocation support available

• Executive-level compensation and incentives

Senior Electrical & Controls Engineer – PLC, Automation, Capital Projects | Hybrid USA (Travel Required)

Senior Electrical & Controls Engineer

📍 Location: Multiple U.S. Locations (must be near a manufacturing site)
🏠 Work Model: Hybrid (flexibility when not traveling)
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree in Electrical Engineering required
📈 Experience Level: Mid-Senior
🕒 Experience Required: 5–7+ years
✈️ Travel: 50–75% (North America)
🌎 Visa Sponsorship: Not available
🚚 Relocation Assistance: Possible

Role Overview

We are seeking a Senior Electrical & Controls Engineer to lead and support capital projects across multiple manufacturing facilities.

This role is responsible for delivering end-to-end electrical and control systems engineering, from concept and design through installation, commissioning, and handover. You will play a key role in executing large-scale industrial projects and ensuring systems are safe, efficient, and aligned with operational goals.

Key Responsibilities

Capital Project Delivery

• Lead electrical and controls engineering for capital projects ($1M–$15M range)

• Develop:

• Scope documents

• Engineering designs and calculations

• Cost estimates and schedules

• Technical specifications

• Manage projects from concept through execution, commissioning, and handover

Electrical & Controls Engineering

• Design and implement:

• Power distribution systems

• Control systems and automation solutions

• Specify and source equipment such as:

• Switchgear, transformers, MCCs

• Drives, PLCs, HMIs, relays, circuit breakers

• Perform electrical system analysis and calculations

• Ensure compliance with industry standards and safety requirements

Project & Contractor Management

• Lead and coordinate:

• External engineering consultants

• Vendors and suppliers

• Installation contractors

• Manage procurement lifecycle from RFQs to installation and warranty support

• Oversee commissioning, startup, and training for plant teams

• Manage change control (MOC) processes

Safety & Compliance

• Apply and promote NFPA 70E electrical safety standards

• Lead safety initiatives related to electrical and control systems

• Ensure all systems meet required regulatory and operational standards

Cross-Functional Collaboration

• Partner with:

• Operations

• Maintenance

• Engineering teams

• Procurement and project management

• Provide subject matter expertise (SME) on electrical and controls systems

• Support both plant-level projects and enterprise initiatives

Project Ownership (Controls-Focused Projects)

• Take full ownership of smaller projects (typically <$5M)

• Act as Electrical & Controls Lead on larger initiatives

• Manage:

• Budgets and forecasts

• Schedules and deliverables

• Stakeholder communication

Required Qualifications

• Bachelor’s degree in Electrical Engineering

• 5+ years of experience in controls/electrical engineering within manufacturing

• Strong experience with:

• Control systems and automation technologies

• Electrical system design

• Hands-on expertise with:

• Allen-Bradley PLCs and HMIs (including programming)

• Proficiency in AutoCAD

• Demonstrated experience managing capital projects ($500K–$2M+)

• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Experience with:

• 480V and 4160V power distribution systems

• MCCs, switchgear, and industrial power systems

• Background in continuous and/or discrete manufacturing environments

• Experience managing multi-site or large-scale industrial projects

Key Competencies

• Strong project management and execution skills

• Ability to manage multiple projects simultaneously

• Proven ability to influence cross-functional teams

• High level of initiative and ownership

• Strong collaboration with internal and external stakeholders

Ideal Candidate

The ideal candidate will:

• Have strong experience delivering electrical and controls projects in manufacturing environments

• Be comfortable acting as both:

• Technical expert (E&C lead)

• Project owner (for smaller projects)

• Thrive in a hands-on, plant-facing role

• Be capable of managing complex, multi-site capital projects

• Be open to frequent travel (50–75%)

Screening Questions

• Do you hold a Bachelor’s degree in Electrical Engineering?

• Do you have project engineering or project management experience?

• Are you open to travel (40–60%+)?

Additional Information

• This role supports a high volume of active and upcoming capital projects

• Acts as a critical technical resource across multiple manufacturing facilities

• Opportunity to lead impactful projects driving operational performance and growth

Category Manager – Direct Materials | Strategic Sourcing, SAP, Manufacturing | Denver, CO (Hybrid)

Category Manager – Direct Materials

📍 Location: Denver, Colorado (Hybrid – 3 days onsite / 2 days remote)
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required
📈 Experience Level: Mid-Senior
🕒 Experience Required: 5–7+ years
✈️ Travel: Occasional
🌎 Visa Sponsorship: Not available
🚚 Relocation Assistance: Not available

Role Overview

We are seeking a Category Manager – Direct Materials to lead strategic sourcing initiatives across a multi-site manufacturing environment.

This role is responsible for optimising cost, quality, and supply continuity, while driving supplier performance and supporting innovation through strong cross-functional collaboration with R&D, Product, and Operations teams.

Key Responsibilities

Strategic Sourcing & Cost Optimisation

• Develop and execute data-driven category strategies for direct/raw materials

• Build and maintain should-cost models to support negotiations and pricing decisions

• Deliver year-over-year cost savings through:

• Strategic negotiations

• Competitive sourcing events

• Supplier rationalisation

• Value engineering initiatives

• Track and report performance using KPIs, scorecards, and executive updates

Supplier & Contract Management

• Manage supplier relationships to ensure:

• Quality performance

• Cost competitiveness

• Supply reliability

• Lead supplier development initiatives to improve capability and alignment

• Own contract lifecycle management, including compliance and renewals

• Manage $20M+ spend categories

Project & Cross-Functional Leadership

• Lead cross-functional teams across:

• R&D

• Product Management

• Operations

• Finance

• Quality

• Support:

• New supplier qualification

• New product introductions (NPI)

• Material evaluation and innovation initiatives

• Act as the primary commercial interface across multiple facilities

Risk Management & Supply Continuity

• Proactively identify and mitigate supply chain risks

• Develop and implement contingency plans

• Lead root cause analysis and corrective actions for supply disruptions

• Ensure uninterrupted supply of critical materials

Process Improvement

• Identify and implement process improvements to increase efficiency

• Streamline sourcing and supply chain operations

• Drive adoption of best practices across the organisation

Required Qualifications

• Bachelor’s degree required

• 5+ years of experience in supply chain or sourcing, including:

• At least 3 years sourcing within a large/complex organisation

• Proven experience sourcing direct/raw materials in manufacturing environments

• Experience managing $20M+ spend categories

• Strong contract negotiation and supplier management experience

Technical Skills

• Expertise in should-cost modelling and cost analysis

• Strong understanding of commodity/category management principles

• Experience with e-sourcing tools

• Proficiency with:

• SAP or similar ERP systems

• Microsoft Excel, PowerPoint, Word, Outlook

Preferred Qualifications

• CPSM (Certified Professional in Supply Management) certification

• Experience supporting new product development or R&D initiatives

• Background in multi-site manufacturing environments

Key Competencies

• Strong analytical and strategic thinking skills

• Excellent communication and stakeholder management abilities

• Proven ability to lead cross-functional teams

• Proactive, collaborative mindset with focus on continuous improvement

• Ability to present insights to senior and non-technical stakeholders

Ideal Candidate

The ideal candidate will:

• Have direct experience sourcing raw/direct materials within manufacturing

• Be comfortable managing large spend categories and complex supplier networks

• Demonstrate strong commercial acumen and negotiation capability

• Thrive in a cross-functional, fast-paced environment

• Have a track record of delivering cost savings and supplier performance improvements

Benefits

• Comprehensive benefits package

• Health and wellbeing coverage

• Paid time off

• Additional employee benefits

Screening Question

• Do you have experience sourcing raw or direct materials for manufacturing plants?

BCBA Therapist (Board Certified Behavior Analyst) – Fully Remote ABA Therapy | Autism Care

BCBA Therapist – Fully Remote

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Master’s Degree required
📈 Experience Level: Associate
🕒 Experience Required: 2–5 years
🧾 Certification Required: BCBA (Board Certified Behavior Analyst)
🌎 Visa Sponsorship: Not available
🚚 Relocation Assistance: Not available
👥 Openings: 10

Role Overview

We are seeking passionate and dedicated Board Certified Behavior Analysts (BCBAs) to deliver high-quality, evidence-based ABA therapy in a fully remote setting.

This role focuses on supporting children with autism through individualized, family-centered care while being backed by strong administrative and clinical support teams—allowing you to focus on what matters most: delivering impactful therapy and improving client outcomes.

Key Responsibilities

Clinical Delivery

• Provide evidence-based ABA therapy services tailored to individual client needs

• Develop and oversee treatment plans and behavior intervention strategies

• Monitor progress and adjust programs to ensure optimal outcomes

Family & Client Engagement

• Collaborate closely with families to support home-based implementation strategies

• Provide guidance, training, and support to caregivers

Supervision & Team Support

• Supervise and support Behavior Technicians (BTs)

• Ensure treatment fidelity and high-quality service delivery

• Contribute to team development and clinical excellence

Documentation & Compliance

• Complete clinical documentation in line with best practices and compliance standards

• Work with internal quality teams to ensure accurate and high-quality reporting

Support Structure

This role is designed to allow BCBAs to focus on clinical work, with dedicated support including:

• Scheduling Support: Coordinated client scheduling

• Documentation Support: Quality review and training assistance

• Billing Support: Claims and reimbursement handled centrally

• Administrative Support: Operational and clinical coordination teams

• Recruitment & Training: Dedicated team for hiring and onboarding Behavior Technicians

• Career Pathways: Structured development programs for BTs to ensure strong team performance

Required Qualifications

• BCBA Certification (required)

• Master’s degree in Behavior Analysis, Psychology, Education, or related field

• 2–5 years of experience in ABA therapy or related clinical environment

• Strong understanding of ABA principles and treatment methodologies

• Excellent communication and collaboration skills

Benefits & Perks

• Fully remote working environment

• Competitive compensation with performance-based bonus potential

• Paid time off and holidays

• Comprehensive health benefits (medical, dental, vision)

• Retirement plan with employer contribution

• Health Savings and Flexible Spending Accounts

• Short- and long-term disability coverage

• Life insurance

• Employee Assistance Program (EAP)

• Discounts on travel, fitness, and retail

Professional Development

• CEU and professional development stipend

• Conference and workshop opportunities

• Bonus incentives for presenting and creating CEU content

• Tuition reimbursement for advanced education

• Opportunities to participate in research and industry conferences

• Clear internal growth and promotion pathways

Ideal Candidate

The ideal candidate is a compassionate and clinically strong BCBA who:

• Is passionate about improving outcomes for children with autism

• Thrives in a remote, flexible environment

• Values strong support systems and collaborative care

• Is committed to continuous learning and professional growth

Industrial Engineer III (Packaging) – Manufacturing, SAP, Lean, Material Flow | Eagle, WI

Industrial Engineer III – Packaging

📍 Location: Eagle, Wisconsin (Onsite)
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Engineering or Industrial Technology)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 5–7+ years
🌎 Visa Sponsorship: Not available
🚚 Relocation Assistance: Not available
✈️ Travel: ~10% (occasional regional travel)

Role Overview

We are seeking an experienced Industrial Engineer III (Packaging) to lead the development and optimization of supplier packaging and material presentation strategies for manufacturing operations.

This role is critical in ensuring efficient material flow, cost optimization, and protection of components during transit, working closely with cross-functional teams across engineering, supply chain, logistics, and manufacturing.

Key Responsibilities

Packaging Strategy & Optimization

• Develop and implement supplier packaging standards and policies

• Design packaging solutions to protect materials during transport and handling

• Create packaging models supporting:

• Plan for Every Part (PFEP)

• Total Cost of Ownership (TCO)

• Establish monitoring systems to ensure supplier compliance

Continuous Improvement & Operational Excellence

• Lead continuous improvement initiatives to enhance efficiency and reduce costs

• Optimize material flow, layouts, and processes to improve operational performance

• Implement lean principles and demand-driven strategies (flexibility, speed, responsiveness)

• Identify and drive innovative solutions to improve business outcomes

Cross-Functional Collaboration

• Partner with engineering, quality, supply chain, logistics, and manufacturing teams

• Work closely with shop floor personnel to improve processes and systems

• Support new product introduction (NPI) by ensuring correct packaging specifications

Process Development & Documentation

• Develop and validate:

• Standard Operating Procedures (SOPs)

• Work Instructions

• Test methods and capability studies

• Provide training and guidance on packaging processes

• Ensure proper material preservation standards for service requirements

Supplier & Material Flow Management

• Travel to supplier locations to assess inbound material handling and packaging needs

• Design processes for inter-facility material transfers (e.g., sheet metal components)

• Ensure materials arrive production-ready (paint, storage, assembly, etc.)

Required Qualifications

• Bachelor’s degree in Engineering or Industrial Technology

• 5+ years of experience in manufacturing or industrial engineering environments

• Experience with process improvement and material flow optimization

• Strong analytical and problem-solving capabilities

• Excellent communication and cross-functional collaboration skills

Preferred Qualifications

• Experience with ERP systems (SAP / SAP Business Objects)

• Proficiency in CAD tools (AutoCAD, SolidWorks, ProE)

• Knowledge of lean manufacturing principles

• Experience in high-mix/low-volume and high-volume/low-mix environments

• Background in project management (certification preferred)

• Experience in training, coaching, or mentoring teams

• Strong statistical analysis skills

Ideal Candidate

The ideal candidate is a hands-on industrial/packaging engineer who:

• Has strong experience in material handling and supplier packaging design

• Understands manufacturing environments and inter-facility logistics

• Can develop practical, scalable packaging solutions (not consumer packaging)

• Is comfortable working both strategically and on the shop floor

• Has experience creating processes to protect industrial components in transit

• Thrives in a fast-paced, cross-functional environment

Physical Requirements

• Regular standing, walking, and use of hands

• Occasional lifting (25–50 lbs)

• Periods of computer-based work

• Occasional bending, reaching, and shop floor activity

Benefits

• Comprehensive benefits package

• Health, dental, and vision coverage

• Retirement plans

• Paid time off

• Additional employee benefits

Screening Questions

• Can you describe your experience with material planning, packaging, and delivery workflows?

• Have you created work instructions or SOPs for packaging or manufacturing processes?

• What experience do you have with ERP systems (e.g., SAP)?

• How have you collaborated with production teams to improve processes?

• What is driving your interest in a new opportunity?