Quality Metrics

Quality Assurance Regional Manager – Albert Lea, MN

Quality Assurance Regional Manager

📍 Location: Albert Lea, Minnesota (Oversight of Multiple Manufacturing Sites)
💼 Employment Type: Full-Time
💰 Base Salary: $130,000 – $145,000
🚚 Relocation Assistance: Available for Ideal Candidates
✈️ Travel: Frequent Regional Travel Required
🚫 Visa Sponsorship: Not Available

Overview

A growing manufacturer in the food and nutrition sector is seeking a Quality Assurance Regional Manager to lead quality and food safety operations across multiple production facilities in Minnesota.

This leadership role is responsible for driving food safety, regulatory compliance, quality system effectiveness, continuous improvement, and team development while partnering closely with Operations, Production, R&D, and Commercial teams.

The successful candidate will be a strong people leader with deep expertise in FDA-regulated manufacturing environments and a proven ability to influence cross-functional teams.

Key Responsibilities

Quality & Food Safety Leadership

  • Lead quality assurance programs across multiple manufacturing sites.

  • Ensure compliance with FDA, HACCP, SQF, customer, and internal quality standards.

  • Drive continuous improvement initiatives focused on food safety, quality, and operational excellence.

  • Oversee internal audit programs, CAPA processes, and compliance activities.

  • Lead root cause investigations and implement sustainable corrective actions.

Team Leadership

  • Develop, coach, and mentor regional quality teams.

  • Establish and communicate performance goals using SMART objectives.

  • Build a culture of accountability, food safety, and continuous improvement.

  • Deliver food safety and quality training programs.

Cross-Functional Collaboration

  • Partner with Production, R&D, Commercial, and Operations teams to support product launches and process improvements.

  • Support commercialization activities, change control processes, and new product introductions.

  • Provide quality leadership during customer visits, regulatory inspections, and external audits.

Systems & Compliance

  • Ensure effective implementation of food safety and quality management systems.

  • Monitor and improve key metrics including:

    • First Pass Quality

    • Customer Complaints

    • CAPA Effectiveness

    • Inventory Health

    • Compliance Performance

    • Environmental & Sanitation Programs

  • Apply SPC and data-driven methodologies to improve process performance.

Required Qualifications

  • Bachelor's Degree in Science or a related field.

  • 10+ years of Quality Assurance experience within:

    • Food Manufacturing

    • Beverage Manufacturing

    • Dietary Supplements

    • Pharmaceutical or Medical Device Manufacturing

  • Management experience leading quality teams.

  • Strong knowledge of:

    • FDA Regulations

    • HACCP

    • SQF

    • Food Safety Programs

  • U.S. Citizen or Permanent Resident.

Preferred Experience

  • Multi-site quality leadership experience.

  • Career progression across multiple functions including:

    • Production

    • R&D

    • Quality

  • PCQI certification.

  • Strong experience working with cross-functional teams.

  • Statistical Process Control (SPC) expertise.

  • Project management and continuous improvement experience.

Key Skills

✔ Quality Assurance Leadership
✔ FDA Compliance
✔ HACCP & SQF Programs
✔ Food Safety Systems
✔ CAPA Management
✔ Root Cause Analysis
✔ Internal Auditing
✔ SPC & Data Analysis
✔ Team Development
✔ Cross-Functional Leadership

Ideal Candidate

The ideal candidate has a strong quality leadership background within food or beverage manufacturing and has progressed through multiple operational disciplines such as Production, R&D, and Quality.

They will bring:

  • Multi-site quality management experience.

  • Strong food safety and regulatory expertise.

  • Proven success leading cross-functional initiatives.

  • Excellent leadership, coaching, and communication skills.

  • A track record of driving continuous improvement and quality culture transformation.

Screening Questions

  1. Do you have experience in the food and beverage manufacturing industry?

  2. Do you have hands-on experience with HACCP, SQF, and food safety systems?

  3. Are you a U.S. Citizen or Permanent Resident?

  4. Have you successfully partnered with cross-functional teams across operations, R&D, and quality?

  5. Have you held roles in multiple functions such as Production, R&D, and Quality during your career?

Candidate Snapshot

Requirement

Details

Experience

10+ Years

Seniority

Director Level

Education

Bachelor's Degree

Industry

Food & Beverage Manufacturing

Management Experience

Required

Travel

Frequent

Multi-Site Oversight

Preferred

Relocation

Available

Why Consider This Opportunity?

  • Lead quality operations across multiple manufacturing facilities.

  • High visibility role with direct impact on food safety and operational excellence.

  • Strong career growth opportunities within a growing organization.

  • Collaborative environment with significant cross-functional leadership exposure.

  • Opportunity to shape quality strategy and drive continuous improvement initiatives across multiple sites.

 

ServiceNow Test Lead / QA Lead (ITAM, ITOM, CMDB) – Remote Contract | UAE Travel

ServiceNow Test Lead / QA Lead (ITAM & ITOM)

Pay: £200.00-£450.00 per day

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Start: ASAP
Focus Modules: IT Asset Management (ITAM), IT Operations Management (ITOM)

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As we expand our UAE practice, we are supporting a major enterprise customer with a large ServiceNow implementation programme.

To support this engagement, we are looking for an experienced ServiceNow Test Lead / QA Lead to take ownership of testing strategy and quality governance across the ITAM and ITOM implementation streams.

Role Summary

The ServiceNow Test Lead / QA Lead will be responsible for establishing and managing the test strategy, planning, execution, and quality assurance framework across the ServiceNow programme.

The role will focus specifically on validating implementations across ITAM (HAM/SAM) and ITOM modules, ensuring integrations, CMDB accuracy, asset lifecycle processes, and operational workflows are tested thoroughly before release.

You will work closely with project managers, architects, developers, and client stakeholders to ensure testing is aligned with delivery timelines and business outcomes.

Key Responsibilities

  • Define and manage the overall test strategy and QA governance for the ServiceNow programme.

  • Lead testing across ITAM and ITOM modules, including Discovery, CMDB, Asset Management, and related integrations.

  • Create and manage test plans, test cases, and test scripts aligned to business requirements.

  • Coordinate functional testing, system integration testing (SIT), and user acceptance testing (UAT).

  • Manage defect tracking, prioritisation, and resolution across delivery teams.

  • Ensure CMDB and asset data accuracy is validated through testing cycles.

  • Work with development teams to validate integrations with external systems such as procurement, finance, monitoring, and infrastructure tools.

  • Facilitate UAT workshops with client stakeholders and ensure business requirements are validated.

  • Provide clear reporting on test progress, risks, and quality metrics to programme leadership.

  • Support release readiness and go-live validation.

Experience Required

  • Proven experience as a ServiceNow Test Lead, QA Lead, or Test Manager.

  • Strong experience testing ServiceNow ITAM and ITOM modules.

  • Experience working on enterprise-scale ServiceNow implementations.

  • Understanding of CMDB, Discovery, asset lifecycle management, and integrations.

  • Experience managing end-to-end testing cycles including SIT and UAT.

  • Experience working within Agile or hybrid delivery environments.

  • Strong stakeholder communication and reporting skills.

Skills & Capabilities

  • Strong understanding of ServiceNow platform functionality and architecture.

  • Experience with test management and defect tracking frameworks.

  • Ability to manage testing across multiple delivery streams.

  • Strong analytical and problem-solving capabilities.

  • Excellent documentation and reporting skills.

  • Comfortable working in client-facing environments.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ISTQB (or equivalent testing certification)

  • ITIL Foundation

  • ServiceNow certifications in ITOM or ITAM are advantageous.

Why Join Kaptius

  • Join a rapidly growing ServiceNow partner expanding across the Middle East.

  • Work on a major enterprise ServiceNow programme in Abu Dhabi.

  • Opportunity to shape testing and quality frameworks for large-scale implementations.

  • Hybrid working model with exposure to high-impact digital transformation initiatives.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Application question(s):

  • Kaptius are a Pure Play ServiceNow Partner, How many years experience do you have working in ServiceNow?

  • How many years of experience do you have testing or managing QA activities on ServiceNow implementations?

  • Which ServiceNow modules have you been involved in testing?

  • Have you worked specifically on testing ServiceNow ITOM capabilities such as Discovery, CMDB, or Event Management?

  • Have you worked on testing ServiceNow IT Asset Management (ITAM), including Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Do you hold any ServiceNow Certifications? If Yes, please do list below

  • As mentioned this role will require travel to the UAE (Abu Dhabi) 1 week every month minimum (when safe to do so), Are you comfortable with this?

Willingness to travel:

  • 25% (required)

Work Location: Remote