Senior ServiceNow Developer – ITAM / ITOM
Location: Hyderabad, India (Hybrid / Onsite)
Employment Type: Permanent
Experience Level: 5+ Years ServiceNow Development Experience
About Kaptius
Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.
We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.
Role Summary
The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.
This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.
You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.
Key Responsibilities
Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.
Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.
Develop workflows, business rules, client scripts, UI policies, and integrations.
Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.
Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.
Develop and maintain custom applications and reusable components.
Support testing, troubleshooting, and resolution of platform issues.
Participate in code reviews and quality assurance processes.
Assist in mentoring junior developers and supporting knowledge sharing within the team.
Experience Required
5+ years of hands-on ServiceNow development experience.
Strong experience developing across ITAM (HAM / SAM) and ITOM modules.
Experience with CMDB, Discovery, Service Mapping, or Event Management.
Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.
Experience working in Agile delivery environments.
Experience working in consulting or partner-led delivery projects is advantageous.
Technical Skills
Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).
Experience developing business rules, client scripts, UI policies, Flow Designer workflows.
Experience working with Service Catalog, CMDB, and integrations.
Familiarity with ServiceNow development best practices and platform governance.
Understanding of ITIL processes and service management frameworks.
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)
ITIL Foundation
Skills & Capabilities
Strong analytical and problem-solving skills
Ability to work collaboratively within global delivery teams
Good communication and stakeholder interaction skills
Structured and quality-focused development approach
Why Join Kaptius
Be part of a rapidly growing ServiceNow partner.
Work on enterprise-scale global ServiceNow implementations.
Opportunity to develop deep expertise in ITAM and ITOM.
Clear career progression into Technical Lead or Architect roles.
Collaborative and fast-growing Hyderabad delivery centre.
Job Types: Full-time, Permanent
Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
How many years of hands-on ServiceNow development experience do you have?
Which ServiceNow modules have you worked with as a developer?
What level of experience do you have developing solutions in ServiceNow ITOM?
Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?
Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?
Do you hold any ServiceNow certifications? If Yes, Please list Below
Experience:
ServiceNow: 4 years (Required)