Financial Services IT

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ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

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ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

  • Act as technical owner for ServiceNow engagements

  • Lead and mentor a team of developers

  • Assign development tasks and provide architectural guidance

  • Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

  • Lead requirements discovery sessions with stakeholders

  • Design and implement complex ServiceNow solutions

  • Architect workflows, case management, and automation across:

    • CSM

    • Financial Services Operations (FSO)

  • Translate business requirements into scalable technical designs

  • Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

  • Build and customize:

    • Complex workflows and workflow activities

    • Business Rules, Client Scripts, UI Policies, UI Actions

    • Script Includes, ACLs, Service Portal components

  • Integrate third-party systems using:

    • REST

    • SOAP

    • Scripted APIs

    • Flow Designer / Integration Hub

  • Manage deployments via Update Sets

  • Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

  • Monitor ServiceNow health, usage, and compliance

  • Lead production support and issue resolution

  • Coordinate production and sub-production releases

  • Support regression testing and upgrade remediation

  • Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

  • Participate in blueprinting workshops

  • Assist in project estimation

  • Lead knowledge transfer sessions

  • Contribute to Center of Excellence (COE) standards

  • Support continuous improvement of development best practices

  • Lead internal training workshops

Required Qualifications

  • 10–15+ years of overall IT experience

  • Strong experience in ServiceNow Development

  • Extensive experience in:

    • Customer Service Management (CSM)

    • Financial Services Operations (FSO)

  • Proven experience leading client-facing technical projects

  • Strong hands-on scripting experience (JavaScript within ServiceNow)

  • Experience deploying code across lower and production environments

  • Experience with integrations and API development

  • Excellent communication and stakeholder engagement skills

Certifications (Required)

  • ServiceNow Certified System Administrator (CSA)

  • At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

  • Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

  • Case management implementations supporting:

    • Dispute Management

    • Fraud Claims Processing

    • Client Onboarding

    • Loan Operations

    • Card Operations

    • Treasury Operations

  • Greenfield implementation of a ServiceNow module

  • Experience coordinating platform upgrades and cloning

  • Strong understanding of ServiceNow best practices

Ideal Candidate Profile

  • Architect-level thinker with hands-on capability

  • Strong leadership presence in client-facing environments

  • Experience operating in financial services or commercial banking

  • Structured, detail-oriented, and delivery-focused

  • Comfortable leading distributed teams in agile environments

  • Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

  1. Total years of ServiceNow development experience

  2. Total years of CSM experience

  3. Total years of FSO experience

  4. Total years operating in an Architect capacity

Compensation & Benefits

  • 💰 Base Salary: $150,000 – $170,000

  • Bonus eligible

  • Full benefits package

  • Remote flexibility

  • Long-term career growth within enterprise-scale transformation programs

 

Senior Infrastructure Engineer (VMware, Data Center & DR) – Contract | New York

Senior Infrastructure Engineer (VMware / Data Center / DR) – Contract

📍 Location: New York, NY (Hybrid)
🏢 Data Center Access: Edison, NJ (Iron Mountain – approx. monthly visits)
⏳ Contract Length: 6–12 months (urgent requirement)
🕒 Engagement Type: Contract
🚨 Start: ASAP

Role Overview

We are seeking a Senior Infrastructure Engineer on a contract basis to support a mission-critical on-prem and data center infrastructure environment. This is an urgent requirement, with the client looking to onboard the right consultant quickly.

The role is heavily focused on VMware administration, physical server management, Cisco infrastructure, and Disaster Recovery, supporting both Production (data center) and DR (on-prem) environments.

This position suits a hands-on senior engineer with 13–15+ years of infrastructure experience, strong ownership mentality, and deep expertise across virtualization, storage, DR, and core Microsoft technologies.

Key Responsibilities

Virtualisation & Compute

  • Administer and manage a large VMware environment, including:

    • Security patching

    • Version upgrades

    • Performance monitoring and optimisation

  • Manage and support physical servers across:

    • Production data center (Iron Mountain – NJ)

    • On-prem Disaster Recovery environment (NY office)

Cisco Infrastructure

  • Administer, maintain, and troubleshoot:

    • Cisco UCS X

    • Cisco UCS Manager

  • Ensure stability, performance, and lifecycle management of compute infrastructure

Disaster Recovery & Business Continuity

  • Own Disaster Recovery operations, including:

    • Zerto administration

    • Execution of annual DR testing

    • Recovery planning, validation, and reporting

  • Maintain DR readiness across on-prem environments

Storage Management

  • Manage and support storage platforms including:

    • Production: Pure Storage (iSCSI all-flash)

    • DR:

      • 2 × HP MSA all-flash arrays

      • QNAP (primary backup target)

      • DAS

  • Perform storage monitoring, maintenance, and optimisation

Backup, Restore & Patch Management

  • Manage native backup and restore operations

  • Configuration Manager patching and maintenance

  • Ensure data protection best practices are followed

Microsoft & Identity Services

  • Administer Active Directory infrastructure

  • Support Exchange / O365 hybrid environment

    • 2 on-prem Exchange servers (latest version)

SQL Server (Basic Administration)

  • Support SQL Servers hosted on an on-prem cluster:

    • Database maintenance

    • Performance monitoring

    • Indexing, query tuning, and configuration optimisation

End User & Application Platforms

  • Support VDI backend infrastructure:

    • Omnissa Horizon

    • 2 gateways

    • 2 RDS hosts

    • ~150 virtual desktops

  • Support application servers including:

    • Internal business application servers

    • (Exposure to WSO application servers is a plus but not mandatory – training can be provided)

Required Experience & Skills

  • 13–15+ years of hands-on infrastructure engineering experience

  • Deep expertise in VMware administration

  • Strong experience managing physical servers and data center infrastructure

  • Solid hands-on experience with Cisco UCS / UCS Manager

  • Proven experience running DR environments and Zerto

  • Strong storage experience across enterprise storage arrays

  • Working knowledge of:

    • Active Directory

    • Exchange / O365

    • SQL Server administration (support-level)

    • VDI backend platforms

  • Comfortable operating in production-critical environments

  • Able to work independently and take full ownership of infrastructure

Nice to Have

  • Experience with Omnissa Horizon (VDI)

  • Exposure to financial services or regulated environments

  • Experience supporting internally developed or niche application platforms

Work Pattern

  • Primary location: New York office

  • Data center travel: Edison, NJ (typically once per month)

  • Hybrid working with hands-on infrastructure access as required

Why This Role

  • Critical, high-impact infrastructure ownership

  • Senior-level responsibility without unnecessary bureaucracy

  • Immediate need – strong chance of extension for the right consultant

  • Opportunity to stabilise and improve a complex on-prem environment

 

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