Banking Technology

Senior Technical Lead, Architecture – Enterprise Risk Delivery | McLean, VA or Plano, TX

Location: McLean, Virginia or Plano/Dallas, Texas

Work Arrangement: Primarily onsite, with up to six remote weeks per year subject to manager approval

Employment Type: Full-time

Visa Sponsorship: Not available

Relocation Assistance: Available for exceptional candidates

Compensation: $210,000–$230,000 base salary plus annual bonus; approximately $250,000–$280,000 OTE depending on experience

Overview

A leading financial-services organization is seeking a Senior Technical Lead, Architecture – Enterprise Risk Delivery to provide architectural leadership across a portfolio of enterprise-risk technology initiatives.

This Director-level individual-contributor role will design and govern enterprise-scale technology solutions supporting Financial Risk, Non-Financial Risk, Financial Crimes and Compliance. The successful candidate will partner with engineering, data, product, security and business stakeholders to drive enterprise modernization, cloud transformation and Generative AI adoption.

Key Responsibilities

Enterprise Solution Architecture

• Design secure, scalable enterprise solution architectures.

• Define architectural blueprints and implementation roadmaps.

• Establish architecture standards, design patterns and best practices.

• Ensure long-term scalability, maintainability and resilience.

• Lead architecture reviews and complex technical decisions.

• Balance innovation, delivery speed and technical debt.

Enterprise Risk Technology

• Deliver technology solutions supporting financial risk, non-financial risk, financial crimes and regulatory compliance.

• Enable enterprise data integration and risk analytics.

• Support regulatory obligations through modern technology platforms.

• Align risk solutions with enterprise architecture, security and data standards.

Cloud and Modern Engineering

• Architect cloud-native enterprise solutions.

• Drive modernization across distributed systems.

• Lead API-first and microservices-based architecture strategies.

• Design integration patterns and micro-frontend solutions.

• Apply twelve-factor application-design principles.

• Support enterprise AI, Generative AI and AI-enabled solution initiatives.

• Guide use of AWS, Azure or GCP, Kubernetes, Kafka and modern engineering platforms.

• Promote CI/CD, DevOps, Agile delivery and enterprise platform engineering.

Technical Leadership and Collaboration

• Provide technical leadership across engineering, architecture and product teams.

• Mentor engineers and influence technical direction without formal line-management authority.

• Translate complex business requirements into practical technical solutions.

• Collaborate with enterprise architecture, security, data and engineering organizations.

• Influence executives through clear technical communication.

• Evaluate emerging technologies against strategic goals.

• Drive enterprise transformation while remaining hands-on with architectural decisions.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering or a related discipline.

• At least 10 years of hands-on software-engineering experience.

• At least eight years in architecture or senior technical leadership.

• Extensive experience leading large-scale enterprise architecture initiatives.

• Enterprise solution architecture, cloud architecture, microservices, API architecture and integration expertise.

• Experience designing cloud-native architectures using AWS, Azure or GCP.

• Strong experience with Kubernetes, Kafka, Java, Python and modern distributed systems.

• Experience with Angular, micro frontends and twelve-factor application design.

• Knowledge of CI/CD, DevOps, Agile delivery and enterprise platform engineering.

• Experience implementing or architecting Generative AI or AI-enabled solutions.

• Experience within a highly regulated industry such as financial services, banking, mortgage or healthcare.

• Strong architecture-governance, executive-communication and cross-functional leadership skills.

• Ability to work primarily onsite in McLean, Virginia or Plano/Dallas, Texas.

• Current authorization to work in the United States without sponsorship.

Preferred Qualifications

• Master’s degree.

• Mortgage or housing-finance experience.

• AWS Solutions Architect Professional or equivalent cloud certification.

• Enterprise digital-transformation leadership.

• Enterprise data-platform and analytics experience.

• Regulatory-technology experience.

Ideal Candidate

The ideal candidate is an experienced enterprise architect with deep cloud and modern-software expertise. They will have led architecture strategy across complex enterprise environments, delivered within regulated industries and influenced executive stakeholders while remaining close to technical decision-making.

They will combine AWS, Kubernetes, Kafka, Java, Python, APIs, microservices, DevOps and GenAI knowledge with sound architecture governance and the ability to turn complex risk and compliance challenges into scalable enterprise solutions.

Equal Opportunity

The organization is an Equal Opportunity Employer and considers qualified applicants without discrimination based on any status protected under applicable federal, state or local law.

ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical owner for ServiceNow implementations

  • Lead architecture, design, and delivery of FSO-based solutions

  • Translate business requirements into scalable technical solutions

  • Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

  • Lead end-to-end implementation and customization of ServiceNow solutions

  • Develop and configure:

    • Business Rules

    • Script Includes

    • UI Actions, UI Policies, Client Scripts

  • Build integrations using:

    • REST/SOAP APIs

  • Work across ServiceNow modules including:

    • FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

  • Design and implement solutions aligned with financial services data models

  • Deliver capabilities across:

    • Dispute management

    • Customer lifecycle management

    • Payments, cards, and loan operations

    • Treasury and claims processing

  • Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

  • Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

  • Collaborate with:

    • Enterprise architecture teams

    • Business stakeholders

    • Development teams

  • Lead requirements gathering and solution workshops

Integration & Platform Management

  • Design and manage integrations with external systems

  • Ensure platform performance, scalability, and compliance

  • Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

  • Contribute to IRM (Integrated Risk Management) architecture and implementation

  • Support:

    • Risk and compliance modules

    • Vendor risk management

  • Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

  • 10+ years of experience in ServiceNow development and architecture

  • Strong hands-on experience with:

    • ServiceNow FSO (Financial Services Operations)

    • Customer Service Management (CSM)

  • Proven experience leading enterprise ServiceNow implementations

  • Expertise in:

    • JavaScript, HTML, CSS, XML

    • ServiceNow APIs and scripting

  • Strong understanding of:

    • CSDM, CMDB, and data models

    • ITIL and service management frameworks

Certifications (Required / Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

  • IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

  • ServiceNow platform architecture and customization

  • REST/SOAP integrations

  • Agile/Scrum delivery methodologies

  • Scripting (JavaScript, AJAX, JSON, AngularJS)

  • Enterprise architecture and solution design

Key Competencies

  • Strong technical leadership and mentoring ability

  • Excellent client-facing and communication skills

  • Advanced analytical and problem-solving capability

  • Ability to manage multiple priorities in complex environments

  • Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

  • Have deep expertise in ServiceNow FSO implementations within financial services

  • Be a hands-on architect and technical leader

  • Have experience working on large-scale enterprise transformations

  • Be comfortable leading client-facing engagements

  • Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

  • Fully remote role

  • Opportunity to work on large-scale digital transformation initiatives

  • Exposure to AI-driven and enterprise platform solutions

 

ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

  • Act as technical owner for ServiceNow engagements

  • Lead and mentor a team of developers

  • Assign development tasks and provide architectural guidance

  • Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

  • Lead requirements discovery sessions with stakeholders

  • Design and implement complex ServiceNow solutions

  • Architect workflows, case management, and automation across:

    • CSM

    • Financial Services Operations (FSO)

  • Translate business requirements into scalable technical designs

  • Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

  • Build and customize:

    • Complex workflows and workflow activities

    • Business Rules, Client Scripts, UI Policies, UI Actions

    • Script Includes, ACLs, Service Portal components

  • Integrate third-party systems using:

    • REST

    • SOAP

    • Scripted APIs

    • Flow Designer / Integration Hub

  • Manage deployments via Update Sets

  • Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

  • Monitor ServiceNow health, usage, and compliance

  • Lead production support and issue resolution

  • Coordinate production and sub-production releases

  • Support regression testing and upgrade remediation

  • Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

  • Participate in blueprinting workshops

  • Assist in project estimation

  • Lead knowledge transfer sessions

  • Contribute to Center of Excellence (COE) standards

  • Support continuous improvement of development best practices

  • Lead internal training workshops

Required Qualifications

  • 10–15+ years of overall IT experience

  • Strong experience in ServiceNow Development

  • Extensive experience in:

    • Customer Service Management (CSM)

    • Financial Services Operations (FSO)

  • Proven experience leading client-facing technical projects

  • Strong hands-on scripting experience (JavaScript within ServiceNow)

  • Experience deploying code across lower and production environments

  • Experience with integrations and API development

  • Excellent communication and stakeholder engagement skills

Certifications (Required)

  • ServiceNow Certified System Administrator (CSA)

  • At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

  • Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

  • Case management implementations supporting:

    • Dispute Management

    • Fraud Claims Processing

    • Client Onboarding

    • Loan Operations

    • Card Operations

    • Treasury Operations

  • Greenfield implementation of a ServiceNow module

  • Experience coordinating platform upgrades and cloning

  • Strong understanding of ServiceNow best practices

Ideal Candidate Profile

  • Architect-level thinker with hands-on capability

  • Strong leadership presence in client-facing environments

  • Experience operating in financial services or commercial banking

  • Structured, detail-oriented, and delivery-focused

  • Comfortable leading distributed teams in agile environments

  • Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

  1. Total years of ServiceNow development experience

  2. Total years of CSM experience

  3. Total years of FSO experience

  4. Total years operating in an Architect capacity

Compensation & Benefits

  • 💰 Base Salary: $150,000 – $170,000

  • Bonus eligible

  • Full benefits package

  • Remote flexibility

  • Long-term career growth within enterprise-scale transformation programs