🚀 Senior / Lead Pre-Sales Solution Architect – ServiceNow Ecosystem
📍 Location: London (2–3 days onsite with office or customer)
💰 Salary: £80,000 – £120,000 + Benefits & Incentives
🕓 Employment: Full-time | Permanent
🌟 About the Company
Join one of the UK’s fastest-growing ServiceNow Partners, a specialist consultancy renowned for delivering large-scale digital transformation and automation solutions.
With an impressive 137% workforce growth in the last two years, this company now boasts a 120+ strong team across the UK and India — and continues to scale at pace. They’re known for fostering a collaborative, innovative, and high-performing culture where talented professionals can make a tangible impact on enterprise transformation.
If you’re looking to be part of a forward-thinking, growth-focused environment where your technical expertise is valued and your ideas shape real outcomes — this is the opportunity for you.
🧭 The Role
As a Senior / Lead Pre-Sales Solution Architect (ServiceNow), you’ll play a pivotal, client-facing role in shaping strategic technology solutions for enterprise customers. You’ll lead pre-sales engagements, conduct deep discovery sessions, craft tailored architectures, and deliver compelling demonstrations that showcase the value and potential of the ServiceNow platform.
This is a role for a trusted advisor and thought leader — someone who combines technical depth with commercial awareness, and who thrives in dynamic, customer-driven environments.
🧩 Key Responsibilities
Partner with enterprise customers to identify business challenges, technical requirements, and transformation opportunities.
Deliver engaging product demonstrations across the full ServiceNow capability set, showcasing tangible business value.
Lead customer discovery sessions, scope engagements, and develop Statements of Work (SoWs).
Build and present comprehensive solution proposals, including cost models, delivery frameworks, and value outcomes.
Support bid management, RFP responses, and pre-sales documentation to drive successful deal closure.
Collaborate with sales and delivery teams to ensure seamless handovers and consistent messaging throughout the sales cycle.
Act as a trusted advisor, providing strategic insight into the ServiceNow roadmap and emerging technologies.
Stay up to date with innovations across ITOM, ITSM, CSM, SecOps, and AIOps — leveraging this knowledge to enhance solution design and business positioning.
⚙️ Skills & Experience
Proven experience within the ServiceNow ecosystem in a pre-sales, solution consulting, or architect-level role.
Strong understanding of ServiceNow modules, workflows, and integration capabilities.
Experience designing and presenting enterprise-scale solutions across ITSM, ITOM, CSM, or related ServiceNow domains.
Hands-on experience or working knowledge of AIOps and its integration with ServiceNow to enhance intelligent operations and predictive service management (highly preferred).
Skilled at conducting customer discovery, defining solution scope, and creating Statements of Work (SoWs).
Confident communicator with the ability to engage both C-level executives and technical stakeholders.
Commercially astute with experience articulating value propositions, ROI, and delivery models.
Collaborative mindset with a strong ability to work cross-functionally in hybrid and client-facing environments.
🎁 What’s on Offer
💼 Competitive salary: £80,000 – £120,000 (DOE)
🏠 Hybrid working: 2–3 days onsite (London office or client site)
🚀 Join a fast-scaling ServiceNow Partner that’s grown 137% in two years
🌍 Work alongside 120+ professionals across the UK and India
📈 Career progression and professional development opportunities
💡 Exposure to high-impact digital transformation and AIOps-driven projects
🤝 Collaborative, inclusive, and forward-thinking company culture
This is more than a pre-sales role — it’s your chance to influence enterprise digital strategy, drive innovation across ServiceNow and AIOps, and be part of a company redefining the future of intelligent IT operations.