⚙️ Director of Field Service – South
📍 Location: Dallas, Texas (Southlake Office)
🧭 Territory: New Mexico, Texas, Arkansas, Louisiana, and Mississippi
🕓 Travel: Up to 70%
💼 Experience Level: Senior Leadership
🎓 Education: Bachelor’s degree preferred (or equivalent technical/engineering experience)
💰 Compensation: Competitive salary + full benefits
🚫 Visa Sponsorship: Not available
🕴️ Employment Type: Full-Time | Permanent
🌟 The Opportunity
An established global equipment manufacturer is seeking an accomplished Director of Field Service to lead and expand its service operations across the Southern U.S.
Based in Dallas, TX, this leadership role will oversee all aspects of field service performance — from installation and preventive maintenance to technical support and team development. The successful candidate will ensure exceptional customer satisfaction, operational efficiency, and consistent alignment with company goals.
If you are a strategic and hands-on leader with deep technical expertise, strong commercial acumen, and a passion for building high-performing service teams, this opportunity offers significant visibility and impact within a growing international organization.
🧭 Key Responsibilities
Lead Regional Service Operations: Direct and coordinate field service activities across five states, ensuring timely and professional support for customers in food, medical, and consumer industries.
Drive Customer Satisfaction: Implement strategies that elevate service quality, responsiveness, and reliability to meet evolving client expectations.
Team Leadership:
Supervise and mentor a team of 3–20 Field Service Technicians.
Oversee recruitment, onboarding, training, and professional development.
Set clear performance goals and provide ongoing coaching and feedback.
Performance Management: Maintain technician utilization above 90%, ensuring service call efficiency and customer satisfaction.
Operational Excellence:
Manage regional budgets and expense targets.
Support special projects and cross-functional initiatives as assigned by executive leadership.
Continuously improve service delivery processes, quality, and compliance.
Technical Oversight:
Ensure field teams are trained in safety standards, mechanical and electrical systems, and quality protocols.
Provide technical support, guidance, and hands-on leadership in complex service scenarios.
Compliance & Safety:
Uphold and enforce corporate safety, compliance, and quality policies.
Ensure that all technicians adhere to regulatory and company standards.
Continuous Improvement:
Stay abreast of technological advancements and industry trends.
Develop and implement process improvements to enhance service performance.
🧠 Qualifications
✅ Experience:
Minimum 5+ years of progressive field service leadership experience, preferably within complex mechanical, packaging, automation, or capital equipment industries.
Background as a Field Service Technician or Engineer strongly preferred.
Proven ability to manage distributed service teams and drive operational results.
✅ Education:
Bachelor’s degree in Engineering, Business, or related technical field preferred.
Equivalent professional experience considered.
✅ Technical Skills:
Strong understanding of mechanical, electrical, and automation systems.
Proficiency with ERP systems and Microsoft Office Suite (Excel, Word, PowerPoint).
Knowledge of service performance metrics and data-driven decision-making.
✅ Leadership & Communication:
Demonstrated success in developing and mentoring teams.
Excellent verbal, written, and interpersonal communication skills.
Skilled in problem-solving, conflict resolution, and cross-functional collaboration.
✅ Other Requirements:
Valid U.S. driver’s license.
Ability to obtain and maintain a valid passport for occasional international travel.
💎 What’s on Offer
Competitive base salary with performance-based incentives
Comprehensive benefits package including medical, dental, and vision coverage
401(k) retirement plan with company match
Paid time off, holidays, and travel expense reimbursement
Professional development and leadership training opportunities
Work with a globally recognized manufacturer known for innovation and reliability
🌍 About the Region
This role covers a key Southern U.S. territory — New Mexico, Texas, Arkansas, Louisiana, and Mississippi — supporting diverse customer bases across high-growth industries. Based out of Dallas, TX, this position provides an excellent balance of field leadership and strategic regional oversight within a customer-focused organization.
🚀 Ready to lead a high-performing field service team across the Southern U.S.?
Join a company where technical excellence, customer service, and leadership come together to drive innovation and operational success.