Director of Field Service – South | Dallas, TX | Global Equipment Manufacturer

⚙️ Director of Field Service – South

📍 Location: Dallas, Texas (Southlake Office)
🧭 Territory: New Mexico, Texas, Arkansas, Louisiana, and Mississippi
🕓 Travel: Up to 70%
💼 Experience Level: Senior Leadership
🎓 Education: Bachelor’s degree preferred (or equivalent technical/engineering experience)
💰 Compensation: Competitive salary + full benefits
🚫 Visa Sponsorship: Not available
🕴️ Employment Type: Full-Time | Permanent

🌟 The Opportunity

An established global equipment manufacturer is seeking an accomplished Director of Field Service to lead and expand its service operations across the Southern U.S.

Based in Dallas, TX, this leadership role will oversee all aspects of field service performance — from installation and preventive maintenance to technical support and team development. The successful candidate will ensure exceptional customer satisfaction, operational efficiency, and consistent alignment with company goals.

If you are a strategic and hands-on leader with deep technical expertise, strong commercial acumen, and a passion for building high-performing service teams, this opportunity offers significant visibility and impact within a growing international organization.

🧭 Key Responsibilities

• Lead Regional Service Operations: Direct and coordinate field service activities across five states, ensuring timely and professional support for customers in food, medical, and consumer industries.

• Drive Customer Satisfaction: Implement strategies that elevate service quality, responsiveness, and reliability to meet evolving client expectations.

• Team Leadership:

• Supervise and mentor a team of 3–20 Field Service Technicians.

• Oversee recruitment, onboarding, training, and professional development.

• Set clear performance goals and provide ongoing coaching and feedback.

• Performance Management: Maintain technician utilization above 90%, ensuring service call efficiency and customer satisfaction.

• Operational Excellence:

• Manage regional budgets and expense targets.

• Support special projects and cross-functional initiatives as assigned by executive leadership.

• Continuously improve service delivery processes, quality, and compliance.

• Technical Oversight:

• Ensure field teams are trained in safety standards, mechanical and electrical systems, and quality protocols.

• Provide technical support, guidance, and hands-on leadership in complex service scenarios.

• Compliance & Safety:

• Uphold and enforce corporate safety, compliance, and quality policies.

• Ensure that all technicians adhere to regulatory and company standards.

• Continuous Improvement:

• Stay abreast of technological advancements and industry trends.

• Develop and implement process improvements to enhance service performance.

🧠 Qualifications

✅ Experience:

• Minimum 5+ years of progressive field service leadership experience, preferably within complex mechanical, packaging, automation, or capital equipment industries.

• Background as a Field Service Technician or Engineer strongly preferred.

• Proven ability to manage distributed service teams and drive operational results.

✅ Education:

• Bachelor’s degree in Engineering, Business, or related technical field preferred.

• Equivalent professional experience considered.

✅ Technical Skills:

• Strong understanding of mechanical, electrical, and automation systems.

• Proficiency with ERP systems and Microsoft Office Suite (Excel, Word, PowerPoint).

• Knowledge of service performance metrics and data-driven decision-making.

✅ Leadership & Communication:

• Demonstrated success in developing and mentoring teams.

• Excellent verbal, written, and interpersonal communication skills.

• Skilled in problem-solving, conflict resolution, and cross-functional collaboration.

✅ Other Requirements:

• Valid U.S. driver’s license.

• Ability to obtain and maintain a valid passport for occasional international travel.

💎 What’s on Offer

• Competitive base salary with performance-based incentives

• Comprehensive benefits package including medical, dental, and vision coverage

• 401(k) retirement plan with company match

• Paid time off, holidays, and travel expense reimbursement

• Professional development and leadership training opportunities

• Work with a globally recognized manufacturer known for innovation and reliability

🌍 About the Region

This role covers a key Southern U.S. territory — New Mexico, Texas, Arkansas, Louisiana, and Mississippi — supporting diverse customer bases across high-growth industries. Based out of Dallas, TX, this position provides an excellent balance of field leadership and strategic regional oversight within a customer-focused organization.

🚀 Ready to lead a high-performing field service team across the Southern U.S.?
Join a company where technical excellence, customer service, and leadership come together to drive innovation and operational success.

Human Resources Business Partner - Location: Lincoln, NE - Salary Range: $75,000 - $90,000

Human Resources Business Partner
Location: Lincoln, NE
Salary Range: $75,000 - $90,000

ABOUT THE ORGANIZATION:
This organization operates across three major segments: Human Nutrition & Health, Animal Nutrition & Health, and Specialty Products. With over 1,400 employees globally, the company is dedicated to fostering innovation and achieving leadership in its markets.

POSITION OVERVIEW:
The HR Business Partner supports the alignment of business needs with employee objectives by collaborating with senior HR leadership to develop, implement, and manage policies and programs that attract and retain top talent. This role also provides strategic counsel and guidance to departments and leadership, ensuring personnel and employee relations responsibilities are executed effectively.

KEY RESPONSIBILITIES:

• Collaborate with site leadership to interpret, apply, and administer personnel policies and procedures.

• Support organizational and departmental development by advising on job structuring, descriptions, reporting protocols, and internal communication.

• Manage the recruitment process, including interviewing, screening, and referring applicants; conduct onboarding programs; and analyze employee turnover to recommend retention strategies.

• Assist leadership in workforce planning, including staffing projections, identifying qualified candidates, and assessing training and development needs.

• Act as a consultant for training initiatives, coordinating and facilitating programs as needed.

• Serve as a liaison between employees and management, conducting investigations, recommending corrective actions, and guiding leadership on disciplinary measures.

• Regularly engage with all shifts and departments to maintain a pulse on workforce dynamics.

• Administer and propose adjustments to compensation programs, including conducting job analyses, updating job descriptions, and ensuring equitable and competitive pay structures.

• Collaborate with corporate HR to oversee the performance review process, ensuring timely and accurate completion while supporting succession planning initiatives.

• Enforce compliance with all applicable labor laws and regulations, advising leadership on legal and corporate policies, and consulting with legal counsel when necessary.

• Maintain an accurate system for employee records, ensuring proper retention and access protocols.

• Oversee the workplace drug testing program, including pre-employment screenings, random testing, and post-incident assessments.

• Promote and enforce safety protocols, including personal protective equipment and safeguarding measures, while fostering a culture of safety across the site.

• Perform other related duties as needed to support HR and business objectives.

QUALIFICATIONS:

• Bachelor’s degree in Human Resources or a related field (preferred).

• HR certification (preferred).

• Strong written and verbal communication skills, along with the ability to deliver effective presentations to diverse audiences.

• Comfortable working in a manufacturing environment, including engaging with employees on the production floor.

WORKING CONDITIONS:

• Primarily office-based with occasional need to walk production areas.

• Operates standard office equipment such as computers, copiers, and calculators.

• May require extended periods of sitting with occasional movement around the workplace.

The organization is committed to fostering an inclusive, equitable, and harassment-free workplace that values diversity and ensures equal opportunities for all employees.

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