CLOUD & DEVOPS

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ServiceNow Architect – Enterprise Platform (ITSM, HRSD, ITOM, ITAM, CSM)

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ServiceNow Architect (Platform / Enterprise)

Location: Hyderabad, India (Hybrid preferred)
Start Date: ASAP

Role Overview

We are seeking a highly capable ServiceNow Architect to take ownership of platform and enterprise-level architecture across a large-scale ServiceNow ecosystem.

This role is designed for someone operating at, or progressing toward, CTA-level capability, with 5–8+ years of ServiceNow experience, who can define architecture strategy, guide multi-module implementations, and ensure the platform is scalable, secure, and aligned to enterprise objectives.

You will play a critical role in shaping end-to-end ServiceNow architecture, working across a wide range of modules including ITSM and HRSD (as core foundations), alongside broader capabilities such as ITOM, ITAM, CSM, FSM, GRC, SecOps, and custom applications via App Engine.

This is a high-impact role, requiring both deep platform expertise and strong stakeholder influence at enterprise level.

Key Responsibilities

  • Define and own the ServiceNow platform architecture across multiple business domains

  • Design end-to-end solutions spanning multiple ServiceNow modules and integrations

  • Act as the technical authority across the platform, ensuring alignment with best practices and long-term strategy

  • Lead architecture decisions across:

    • ITSM (core)

    • HRSD

    • ITOM (Discovery, Service Mapping, Event Management)

    • ITAM (HAM / SAM)

    • CSM & FSM

    • GRC & SecOps

    • SPM / PPM

    • App Engine & custom applications

  • Ensure scalability, performance, security, and governance of the platform

  • Define and enforce architecture standards, design patterns, and development guidelines

  • Collaborate with business stakeholders, product owners, and delivery teams to translate requirements into scalable solutions

  • Provide technical leadership and mentorship to developers, admins, and consultants

  • Oversee integration architecture (APIs, middleware, third-party systems)

  • Support pre-sales / solutioning (if applicable) for new initiatives or expansions

  • Drive continuous improvement and platform optimisation

Experience Required

  • 5–8+ years of ServiceNow platform experience

  • Proven experience in a ServiceNow Architect / Senior Technical Lead / Lead Consultant role

  • Strong experience designing and delivering multi-module ServiceNow solutions

  • Deep understanding of ServiceNow architecture principles, data model, and platform capabilities

  • Experience working in enterprise-scale environments with complex integrations

  • Strong understanding of enterprise architecture concepts and digital workflow design

Preferred Experience

  • Exposure across multiple ServiceNow modules, including:

    • ITSM (essential)

    • HRSD

    • ITOM and/or ITAM

    • CSM / FSM

    • GRC / SecOps

  • Experience contributing toward or working alongside CTA-level architecture standards

  • Experience in global delivery models or large transformation programmes

  • Familiarity with cloud ecosystems, APIs, and integration frameworks

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Certified Implementation Specialist (one or more modules)

  • ServiceNow Certified Architect (CIS-Arch or equivalent progression toward CTA)

  • CTA (Certified Technical Architect) – aspirational / not mandatory

Skills & Capabilities

  • Strong architecture design and problem-solving capability

  • Ability to operate at both strategic and hands-on levels

  • Excellent stakeholder communication and influencing skills

  • Strong understanding of platform governance and best practices

  • Ability to guide and mentor cross-functional technical teams

  • Structured, forward-thinking, and solution-oriented mindset

Why This Role

  • Opportunity to operate at a CTA-track level within a growing ServiceNow ecosystem

  • Exposure to enterprise-wide, multi-module ServiceNow architecture

  • High visibility role with influence on platform strategy and transformation

  • Hybrid working with strong presence in Hyderabad (preferred hub)

  • Fast-moving environment with significant career progression potential

Application Questions

  • How many years of ServiceNow experience do you have?

  • Which ServiceNow modules have you architected solutions for?

  • Have you operated at a platform or enterprise architecture level?

  • What ServiceNow certifications do you hold?

  • Are you currently based in or open to relocating to Hyderabad?

  • What is your availability to start?

 

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Senior ServiceNow Developer – ITAM & ITOM (Hyderabad, Enterprise Delivery)

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Senior ServiceNow Developer – ITAM / ITOM

Location: Hyderabad, India (Hybrid / Onsite)
Employment Type: Permanent
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

  • Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

  • Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

  • Develop workflows, business rules, client scripts, UI policies, and integrations.

  • Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

  • Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

  • Develop and maintain custom applications and reusable components.

  • Support testing, troubleshooting, and resolution of platform issues.

  • Participate in code reviews and quality assurance processes.

  • Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

  • 5+ years of hands-on ServiceNow development experience.

  • Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

  • Experience with CMDB, Discovery, Service Mapping, or Event Management.

  • Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

  • Experience working in Agile delivery environments.

  • Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

  • Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

  • Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

  • Experience working with Service Catalog, CMDB, and integrations.

  • Familiarity with ServiceNow development best practices and platform governance.

  • Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

  • ITIL Foundation

Skills & Capabilities

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within global delivery teams

  • Good communication and stakeholder interaction skills

  • Structured and quality-focused development approach

Why Join Kaptius

  • Be part of a rapidly growing ServiceNow partner.

  • Work on enterprise-scale global ServiceNow implementations.

  • Opportunity to develop deep expertise in ITAM and ITOM.

  • Clear career progression into Technical Lead or Architect roles.

  • Collaborative and fast-growing Hyderabad delivery centre.

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of hands-on ServiceNow development experience do you have?

  • Which ServiceNow modules have you worked with as a developer?

  • What level of experience do you have developing solutions in ServiceNow ITOM?

  • Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

  • Do you hold any ServiceNow certifications? If Yes, Please list Below

Experience:

  • ServiceNow: 4 years (Required)

 

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Senior ServiceNow Developer – ITAM & ITOM (Contract, UK / UAE Travel)

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Senior ServiceNow Developer – ITAM / ITOM – Contract
UK Based with Travel

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Employment Type: Contract - Initial 3 Month Contract with Extensions expected upto December 2026
Experience Level: 5+ Years ServiceNow Development Experience

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As our delivery capability continues to expand, we are growing our India development centre in Hyderabad to support major customer implementations across the ServiceNow platform.

We are currently seeking an experienced Senior ServiceNow Developer with strong expertise in IT Asset Management (ITAM) and IT Operations Management (ITOM) to join our engineering team and support complex enterprise programmes.

Role Summary

The Senior ServiceNow ITAM / ITOM Developer will be responsible for designing, developing, and configuring solutions across the ServiceNow platform, with a particular focus on ITAM (HAM / SAM) and ITOM modules.

This role requires a highly capable developer who can work closely with architects, business analysts, and delivery teams to translate business requirements into scalable platform solutions while ensuring best practices and platform standards are maintained.

You will also play an important role in mentoring junior developers and contributing to the technical direction of ServiceNow implementations.

Key Responsibilities

  • Design, develop, and configure solutions across ServiceNow ITAM and ITOM modules.

  • Implement capabilities including Discovery, CMDB, Event Management, HAM, and SAM.

  • Develop workflows, business rules, client scripts, UI policies, and integrations.

  • Support integrations with external systems such as monitoring tools, procurement systems, and cloud platforms.

  • Work with architects and technical leads to ensure solutions follow ServiceNow best practices and platform architecture standards.

  • Develop and maintain custom applications and reusable components.

  • Support testing, troubleshooting, and resolution of platform issues.

  • Participate in code reviews and quality assurance processes.

  • Assist in mentoring junior developers and supporting knowledge sharing within the team.

Experience Required

  • 5+ years of hands-on ServiceNow development experience.

  • Strong experience developing across ITAM (HAM / SAM) and ITOM modules.

  • Experience with CMDB, Discovery, Service Mapping, or Event Management.

  • Experience integrating ServiceNow with external systems using REST, SOAP, or MID Server architecture.

  • Experience working in Agile delivery environments.

  • Experience working in consulting or partner-led delivery projects is advantageous.

Technical Skills

  • Strong knowledge of JavaScript and ServiceNow scripting (Glide APIs).

  • Experience developing business rules, client scripts, UI policies, Flow Designer workflows.

  • Experience working with Service Catalog, CMDB, and integrations.

  • Familiarity with ServiceNow development best practices and platform governance.

  • Understanding of ITIL processes and service management frameworks.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • ServiceNow Certified Implementation Specialist – ITAM or ITOM (advantageous)

  • ITIL Foundation

Skills & Capabilities

  • Strong analytical and problem-solving skills

  • Ability to work collaboratively within global delivery teams

  • Good communication and stakeholder interaction skills

  • Structured and quality-focused development approach

Why Join Kaptius

  • Be part of a rapidly growing ServiceNow partner.

  • Work on enterprise-scale global ServiceNow implementations.

  • Opportunity to develop deep expertise in ITAM and ITOM.

  • Clear career progression into Technical Lead or Architect roles.

  • Collaborative and fast-growing Global delivery centre.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Benefits:

  • Work from home

Application question(s):

  • Are you willing to Travel to Abu Dhabi, when safe to do so as required by the client at least 1 week a month?

  • How many years of hands-on ServiceNow development experience do you have?

  • Which ServiceNow modules have you worked with as a developer?

  • What level of experience do you have developing solutions in ServiceNow ITOM?

  • Have you developed solutions in ServiceNow ITAM modules such as Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Have you worked on enterprise ServiceNow implementations with external clients or consulting partners?

  • Do you hold any ServiceNow certifications? If Yes, Please list Below

  • How soon are you able to start work?

Willingness to travel:

  • 25% (required)

 

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ServiceNow Test Lead / QA Lead (ITAM, ITOM, CMDB) – Remote Contract | UAE Travel

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ServiceNow Test Lead / QA Lead (ITAM & ITOM)

Pay: £200.00-£450.00 per day

**Please note these roles require frequent travel to the UAE (Abu Dhabi) when safe to do so. Anyone engaged in this project would be expected to travel to the UAE with expenses covered (Flights, Travel & Accommodation) for 1 week a month minimum.

Start: ASAP
Focus Modules: IT Asset Management (ITAM), IT Operations Management (ITOM)

About Kaptius

Kaptius is a fast-growing ServiceNow pure-play partner delivering enterprise-scale digital transformation programmes globally. As we expand our UAE practice, we are supporting a major enterprise customer with a large ServiceNow implementation programme.

To support this engagement, we are looking for an experienced ServiceNow Test Lead / QA Lead to take ownership of testing strategy and quality governance across the ITAM and ITOM implementation streams.

Role Summary

The ServiceNow Test Lead / QA Lead will be responsible for establishing and managing the test strategy, planning, execution, and quality assurance framework across the ServiceNow programme.

The role will focus specifically on validating implementations across ITAM (HAM/SAM) and ITOM modules, ensuring integrations, CMDB accuracy, asset lifecycle processes, and operational workflows are tested thoroughly before release.

You will work closely with project managers, architects, developers, and client stakeholders to ensure testing is aligned with delivery timelines and business outcomes.

Key Responsibilities

  • Define and manage the overall test strategy and QA governance for the ServiceNow programme.

  • Lead testing across ITAM and ITOM modules, including Discovery, CMDB, Asset Management, and related integrations.

  • Create and manage test plans, test cases, and test scripts aligned to business requirements.

  • Coordinate functional testing, system integration testing (SIT), and user acceptance testing (UAT).

  • Manage defect tracking, prioritisation, and resolution across delivery teams.

  • Ensure CMDB and asset data accuracy is validated through testing cycles.

  • Work with development teams to validate integrations with external systems such as procurement, finance, monitoring, and infrastructure tools.

  • Facilitate UAT workshops with client stakeholders and ensure business requirements are validated.

  • Provide clear reporting on test progress, risks, and quality metrics to programme leadership.

  • Support release readiness and go-live validation.

Experience Required

  • Proven experience as a ServiceNow Test Lead, QA Lead, or Test Manager.

  • Strong experience testing ServiceNow ITAM and ITOM modules.

  • Experience working on enterprise-scale ServiceNow implementations.

  • Understanding of CMDB, Discovery, asset lifecycle management, and integrations.

  • Experience managing end-to-end testing cycles including SIT and UAT.

  • Experience working within Agile or hybrid delivery environments.

  • Strong stakeholder communication and reporting skills.

Skills & Capabilities

  • Strong understanding of ServiceNow platform functionality and architecture.

  • Experience with test management and defect tracking frameworks.

  • Ability to manage testing across multiple delivery streams.

  • Strong analytical and problem-solving capabilities.

  • Excellent documentation and reporting skills.

  • Comfortable working in client-facing environments.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ISTQB (or equivalent testing certification)

  • ITIL Foundation

  • ServiceNow certifications in ITOM or ITAM are advantageous.

Why Join Kaptius

  • Join a rapidly growing ServiceNow partner expanding across the Middle East.

  • Work on a major enterprise ServiceNow programme in Abu Dhabi.

  • Opportunity to shape testing and quality frameworks for large-scale implementations.

  • Hybrid working model with exposure to high-impact digital transformation initiatives.

Job Types: Full-time, Temporary, Freelance

Contract length: 3 months

Application question(s):

  • Kaptius are a Pure Play ServiceNow Partner, How many years experience do you have working in ServiceNow?

  • How many years of experience do you have testing or managing QA activities on ServiceNow implementations?

  • Which ServiceNow modules have you been involved in testing?

  • Have you worked specifically on testing ServiceNow ITOM capabilities such as Discovery, CMDB, or Event Management?

  • Have you worked on testing ServiceNow IT Asset Management (ITAM), including Hardware Asset Management (HAM) or Software Asset Management (SAM)?

  • Do you hold any ServiceNow Certifications? If Yes, please do list below

  • As mentioned this role will require travel to the UAE (Abu Dhabi) 1 week every month minimum (when safe to do so), Are you comfortable with this?

Willingness to travel:

  • 25% (required)

Work Location: Remote

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ServiceNow Tech Lead / Principal Consultant (FSO) – Financial Services, CSM, IRM | Fully Remote

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Tech Lead / Principal Consultant – ServiceNow (FSO)

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Computer Science or related)
📈 Experience Level: Mid-Senior
🕒 Experience Required: 10–15+ years
✈️ Travel: None
🌎 Visa Sponsorship: Not available

Role Overview

We are seeking an experienced ServiceNow Tech Lead / Principal Consultant with strong expertise in Financial Services Operations (FSO) to lead enterprise-level implementations.

This is a hands-on technical leadership role, responsible for driving solution architecture, design, and delivery while mentoring development teams and collaborating closely with enterprise stakeholders.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical owner for ServiceNow implementations

  • Lead architecture, design, and delivery of FSO-based solutions

  • Translate business requirements into scalable technical solutions

  • Provide guidance on enterprise architecture and platform best practices

ServiceNow Development & Implementation

  • Lead end-to-end implementation and customization of ServiceNow solutions

  • Develop and configure:

    • Business Rules

    • Script Includes

    • UI Actions, UI Policies, Client Scripts

  • Build integrations using:

    • REST/SOAP APIs

  • Work across ServiceNow modules including:

    • FSO, CSM, CMDB, CSDM

Financial Services Operations (FSO)

  • Design and implement solutions aligned with financial services data models

  • Deliver capabilities across:

    • Dispute management

    • Customer lifecycle management

    • Payments, cards, and loan operations

    • Treasury and claims processing

  • Lead FSO solution architecture and configuration

Agile Delivery & Stakeholder Engagement

  • Work within Agile/Scrum environments (sprint planning, demos, delivery cycles)

  • Collaborate with:

    • Enterprise architecture teams

    • Business stakeholders

    • Development teams

  • Lead requirements gathering and solution workshops

Integration & Platform Management

  • Design and manage integrations with external systems

  • Ensure platform performance, scalability, and compliance

  • Support code reviews, deployment, and environment management

Governance, Risk & Compliance (IRM)

  • Contribute to IRM (Integrated Risk Management) architecture and implementation

  • Support:

    • Risk and compliance modules

    • Vendor risk management

  • Ensure alignment with regulatory frameworks (e.g., GDPR, ISO)

Required Qualifications

  • 10+ years of experience in ServiceNow development and architecture

  • Strong hands-on experience with:

    • ServiceNow FSO (Financial Services Operations)

    • Customer Service Management (CSM)

  • Proven experience leading enterprise ServiceNow implementations

  • Expertise in:

    • JavaScript, HTML, CSS, XML

    • ServiceNow APIs and scripting

  • Strong understanding of:

    • CSDM, CMDB, and data models

    • ITIL and service management frameworks

Certifications (Required / Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (FSO / IRM / Risk / Vendor Risk)

  • IRM (Integrated Risk Management) experience and certification preferred

Technical Skills

  • ServiceNow platform architecture and customization

  • REST/SOAP integrations

  • Agile/Scrum delivery methodologies

  • Scripting (JavaScript, AJAX, JSON, AngularJS)

  • Enterprise architecture and solution design

Key Competencies

  • Strong technical leadership and mentoring ability

  • Excellent client-facing and communication skills

  • Advanced analytical and problem-solving capability

  • Ability to manage multiple priorities in complex environments

  • Strong collaboration across distributed/global teams

Ideal Candidate

The ideal candidate will:

  • Have deep expertise in ServiceNow FSO implementations within financial services

  • Be a hands-on architect and technical leader

  • Have experience working on large-scale enterprise transformations

  • Be comfortable leading client-facing engagements

  • Demonstrate strong knowledge of risk, compliance, and governance frameworks

Additional Information

  • Fully remote role

  • Opportunity to work on large-scale digital transformation initiatives

  • Exposure to AI-driven and enterprise platform solutions

 

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Engineering Manager – Interoperability, APIs & Azure (Healthcare, AI/ML, Remote)

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Engineering Manager – Interoperability & API Engineering

📍 Location: Fully Remote
💼 Employment Type: Full-Time
🎓 Education: Bachelor’s Degree required (Master’s preferred)
📈 Experience Level: Mid–Senior
🕒 Experience Required: 8+ years
🌎 Visa Sponsorship: Not available
🚚 Relocation Assistance: Not available

Role Overview

We are seeking a hands-on Engineering Manager to lead a high-impact Interoperability & API Engineering team within a healthcare-focused environment.

This role is not purely managerial — it requires a strong technical leader who can architect solutions, write production-quality code, and guide a team delivering scalable APIs, integrations, and AI/ML-enabled services.

You will operate at the intersection of cloud engineering, healthcare interoperability, and AI innovation, ensuring systems are secure, compliant, and built to scale.

Key Responsibilities

Technical Leadership & Hands-On Engineering

  • Lead the architecture, design, and delivery of APIs, microservices, and integration pipelines

  • Act as the senior technical anchor for the team, contributing directly to:

    • System design

    • Coding

    • Troubleshooting complex issues

    • Code reviews

  • Build cloud-native solutions using Azure and containerized environments (Docker/Kubernetes)

API & Integration Engineering

  • Design and develop REST and/or GraphQL APIs

  • Implement event-driven architectures and microservices patterns

  • Build integrations with internal and external systems, including healthcare platforms

AI, Automation & MLOps

  • Develop and implement AI/ML-enabled services and automation solutions

  • Build proof of concepts (PoCs) to validate new technologies before production rollout

  • Implement MLOps practices for model deployment, monitoring, and lifecycle management

Team Leadership & Mentorship

  • Lead and mentor a team of engineers, fostering ownership, innovation, and continuous improvement

  • Act as the escalation point for technical challenges and blockers

  • Drive engineering excellence and best practices across the team

Cross-Functional Collaboration

  • Partner with Product, Architecture, Cloud, and Security teams

  • Translate complex technical concepts into clear communication for stakeholders

  • Define solution strategies aligned with business and technical goals

Security, Compliance & Healthcare Standards

  • Ensure systems comply with:

    • HIPAA

    • PHI/PII data protection standards

  • Implement and support healthcare interoperability standards such as:

    • FHIR

    • HL7

    • EDI

  • Design secure authentication and authorization mechanisms (OAuth2, JWT, Entra ID)

Required Qualifications

  • 8+ years of experience in software engineering

  • 3+ years in a leadership role (Engineering Lead, Tech Lead, or Engineering Manager)

  • Strong hands-on experience with:

    • Python and/or Node.js

    • Microsoft Azure ecosystem

  • 2+ years of experience with AI/ML technologies or AI integration frameworks

  • Experience building API-driven and integration-heavy systems

  • Experience in healthcare, interoperability, or regulated environments (required)

Technical Skills

  • Cloud: Microsoft Azure (App Services, Functions, API Management, Storage, Entra ID)

  • APIs: REST, GraphQL

  • Architecture: Microservices, event-driven systems

  • Security: OAuth2, JWT, identity management

  • Containers: Docker, Kubernetes

  • AI/ML: Azure AI, MLflow, Databricks, or similar platforms

  • Interoperability: FHIR, HL7, EDI (preferred)

Ideal Candidate

The ideal candidate is a hands-on Engineering Manager who:

  • Balances technical depth with leadership capability

  • Has experience delivering API and integration platforms at scale

  • Is comfortable working in regulated environments (healthcare preferred)

  • Brings practical experience with AI/ML and cloud-native systems

  • Can mentor teams while actively contributing to architecture and development

Why This Role Stands Out

  • High-impact role directly influencing real-world healthcare outcomes

  • Opportunity to work at the intersection of cloud, APIs, and AI

  • Strong emphasis on hands-on engineering leadership, not just delivery management

  • Fully remote with meaningful technical ownership

 

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ServiceNow Lead / Architect – CSM & Financial Services Operations | Remote U.S.

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ServiceNow Lead / Architect – Financial Services Operations (FSO)

📍 Location: Fully Remote (U.S. – preference for NY)
💼 Employment Type: Full-Time
💰 Base Salary: $150,000 – $170,000
🎯 Bonus Eligible: Yes
🌎 Visa Sponsorship: Available
✈️ Travel: Occasional (as required)

Role Overview

We are seeking an experienced ServiceNow Lead / Architect with deep expertise in Customer Service Management (CSM) and Financial Services Operations (FSO).

This role will serve as the technical owner across client implementations — leading architecture, mentoring developers, and driving delivery excellence across enterprise ServiceNow programs within commercial banking and financial services environments.

You will operate at the intersection of solution architecture, technical leadership, and client engagement, ensuring high-quality delivery while scaling best practices across the ServiceNow ecosystem.

Key Responsibilities

🔹 Technical Leadership

  • Act as technical owner for ServiceNow engagements

  • Lead and mentor a team of developers

  • Assign development tasks and provide architectural guidance

  • Review sprint-level design and code for quality assurance

🔹 Architecture & Solution Design

  • Lead requirements discovery sessions with stakeholders

  • Design and implement complex ServiceNow solutions

  • Architect workflows, case management, and automation across:

    • CSM

    • Financial Services Operations (FSO)

  • Translate business requirements into scalable technical designs

  • Lead greenfield implementations and enterprise rollouts

🔹 Development & Platform Expertise

  • Build and customize:

    • Complex workflows and workflow activities

    • Business Rules, Client Scripts, UI Policies, UI Actions

    • Script Includes, ACLs, Service Portal components

  • Integrate third-party systems using:

    • REST

    • SOAP

    • Scripted APIs

    • Flow Designer / Integration Hub

  • Manage deployments via Update Sets

  • Oversee instance cloning, upgrades, and environment strategy

🔹 Governance & Platform Health

  • Monitor ServiceNow health, usage, and compliance

  • Lead production support and issue resolution

  • Coordinate production and sub-production releases

  • Support regression testing and upgrade remediation

  • Maintain detailed technical documentation

🔹 Practice & Knowledge Leadership

  • Participate in blueprinting workshops

  • Assist in project estimation

  • Lead knowledge transfer sessions

  • Contribute to Center of Excellence (COE) standards

  • Support continuous improvement of development best practices

  • Lead internal training workshops

Required Qualifications

  • 10–15+ years of overall IT experience

  • Strong experience in ServiceNow Development

  • Extensive experience in:

    • Customer Service Management (CSM)

    • Financial Services Operations (FSO)

  • Proven experience leading client-facing technical projects

  • Strong hands-on scripting experience (JavaScript within ServiceNow)

  • Experience deploying code across lower and production environments

  • Experience with integrations and API development

  • Excellent communication and stakeholder engagement skills

Certifications (Required)

  • ServiceNow Certified System Administrator (CSA)

  • At least one mainline Implementer Certification (FSO / CSM / HRSD / ITSM / GRC)

  • Strong preference for Financial Services Operations (FSO) Professional Certification

Highly Preferred Experience

  • Case management implementations supporting:

    • Dispute Management

    • Fraud Claims Processing

    • Client Onboarding

    • Loan Operations

    • Card Operations

    • Treasury Operations

  • Greenfield implementation of a ServiceNow module

  • Experience coordinating platform upgrades and cloning

  • Strong understanding of ServiceNow best practices

Ideal Candidate Profile

  • Architect-level thinker with hands-on capability

  • Strong leadership presence in client-facing environments

  • Experience operating in financial services or commercial banking

  • Structured, detail-oriented, and delivery-focused

  • Comfortable leading distributed teams in agile environments

  • Proactive, self-motivated, and solution-oriented

Skill Matrix Required for Submission

Candidates must provide:

  1. Total years of ServiceNow development experience

  2. Total years of CSM experience

  3. Total years of FSO experience

  4. Total years operating in an Architect capacity

Compensation & Benefits

  • 💰 Base Salary: $150,000 – $170,000

  • Bonus eligible

  • Full benefits package

  • Remote flexibility

  • Long-term career growth within enterprise-scale transformation programs

 

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DevOps / AWS / Python Engineer – Top Secret Clearance | Multiple U.S. Locations

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DevOps / AWS / Python Engineer (Mid–Senior) – Top Secret Clearance Required

📍 Locations (Onsite):

  • Gaithersburg, MD

  • St. Louis, MO

  • Alexandria, VA

  • Chantilly, VA

🏢 Work Model: 100% Onsite
💼 Employment Type: Full-Time
💰 Salary Range: $100,000 – $180,000
🔐 Clearance: Active Top Secret (SCI required post-hire; CI Poly willingness)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available

About the Role

This is a hands-on DevOps / Cloud Engineering role supporting the development, deployment, automation, and sustainment of mission-critical systems in a highly secure environment. You’ll work closely with development teams to modernize workflows, automate manual processes, and operate scalable AWS-based solutions using DevSecOps best practices.

This role is ideal for engineers with strong Python + AWS + GitLab CI/CD experience who enjoy operating at the intersection of infrastructure, automation, and secure software delivery.

Key Responsibilities

  • Automate manual operational and deployment processes

  • Develop Windows automation using Python and/or PowerShell

  • Support deployment of microservices via DevSecOps pipelines in Windows & Linux environments

  • Develop, update, and maintain GitLab CI/CD pipelines

  • Configure, troubleshoot, and deploy Docker containers

  • Review source code in Git and produce supporting engineering documentation

  • Support developer deployments and testing activities

  • Provide technical guidance across microservices and platform capabilities

  • Create and maintain DevOps documentation

  • Perform security remediation based on vulnerability scan results

Required Qualifications

  • Active Top Secret Security Clearance with ability to obtain SCI post-hire

  • CompTIA Security+ CE (or equivalent DoD 8570 IAT Level II certification)

  • U.S. Citizenship required

  • Bachelor’s degree with 4+ years of relevant experience
    (or Master’s degree with 2+ years)

  • 2–3 years of experience with Kubernetes (OpenShift or EKS preferred)

  • 2–3 years of experience with Docker containers

  • Strong scripting skills in Python and/or PowerShell

  • Experience administering both Windows and Linux systems

  • Experience with AWS services (CloudFormation, S3, ECS, Lambda, API Gateway, autoscaling)

  • Experience with GitLab CI/CD, including scripting and troubleshooting

  • Understanding of DevSecOps methodologies and workflows

  • Familiarity with CI/CD pipeline development and sustainment

  • Experience supporting development testing in cloud environments

  • Strong communication, organization, and collaboration skills

Preferred / Nice-to-Have Skills

  • AWS certifications (DevOps Engineer, Solutions Architect, etc.)

  • Linux certifications

  • Experience with AWS Lambda, ECS, and serverless architectures

  • Experience with ArcGIS or geospatial technologies

  • Familiarity with collaboration tools (Jira, Confluence, RocketChat)

Key Focus Areas for Screening

When evaluating candidates, the strongest profiles will demonstrate:

  • Python scripting experience (ideally with AWS automation using Boto3)

  • Hands-on experience with GitLab CI/CD and best practices

  • Solid working knowledge of AWS services and architectures

Ideal Candidate

  • Security+ certified and clearance-ready

  • Strong DevOps engineer with a cloud-first mindset

  • Comfortable automating, deploying, and securing AWS-based systems

  • Confident working in classified, mission-driven environments

  • Detail-oriented, proactive, and collaborative

Additional Details

  • Security Clearance Required: Yes

  • Visa Sponsorship: Not available

  • Travel: None

  • Benefits: Full benefits package included

 

Senior DevOps Engineer – Azure, CI/CD & Infrastructure as Code | Vienna

Senior DevOps Engineer (f/m/d)

📍 Location: Vienna, Austria
🏢 Work Model: Hybrid – Minimum 3 days onsite, flexible home office options
💼 Employment Type: Full-Time
💰 Salary: From €60,000+ annually (depending on experience)
✈️ Travel: None expected
🎓 Education: Bachelor’s Degree in Computer Science, Software Engineering, or related field preferred

Role Overview

We are seeking a Senior DevOps Engineer (f/m/d) to design, implement, and maintain scalable infrastructure and automated deployment pipelines for modern healthcare technology platforms.

In this role, you will play a key part in improving the reliability, scalability, and security of the software delivery lifecycle, working closely with engineering teams to enable faster, safer releases through automation and DevOps best practices.

This is an opportunity to contribute to cutting-edge medical technology solutions while helping shape DevOps culture and engineering standards across the organization.

Key Responsibilities

CI/CD & Automation

  • Design, build, and maintain scalable and secure CI/CD pipelines

  • Implement automated build and deployment processes

  • Support continuous integration and continuous delivery best practices

Cloud Infrastructure

  • Develop and manage Infrastructure as Code (IaC) using tools such as:

    • Terraform

    • HashiCorp Packer

    • Ansible

  • Design and maintain secure Azure cloud environments

  • Provision and manage cloud infrastructure resources

DevOps Enablement

  • Collaborate with development teams to implement automated development workflows

  • Coach teams on DevOps principles and best practices

  • Mentor engineers on DevOps architecture and automation strategies

Security & Compliance

  • Integrate security practices into the CI/CD pipeline including:

    • Code signing

    • Static code analysis

    • Security testing

  • Ensure build pipelines align with modern DevSecOps practices

Monitoring & Reliability

  • Implement monitoring and observability tools

  • Support system stability, performance, and incident response processes

Required Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, or related field

  • Minimum 5+ years of experience in DevOps, cloud infrastructure, or software development

  • Strong experience working with Azure cloud environments

  • Hands-on experience with CI/CD platforms such as:

    • GitHub / GitHub Actions

    • Azure DevOps

    • Jenkins or similar tools

  • Experience working with DevOps automation tools including:

    • Terraform

    • Ansible

    • HashiCorp Packer

  • Experience with monitoring and automation tools such as:

    • Snyk

    • Sonar

    • New Relic

  • Strong communication skills and ability to work across engineering teams

  • Fluent English

Nice to Have

  • Experience with test automation tools (e.g., Ranorex, Playwright)

  • Azure Cloud Administrator certification

  • German language skills

  • Experience with network administration and monitoring tools

Work Environment

  • Modern office located in Vienna’s Millennium Tower

  • Excellent public transport connectivity

  • Flexible working hours

  • Hybrid work model with home office flexibility

Benefits & Perks

  • Flexible working arrangements

  • Employee stock ownership program

  • Social benefits and wellbeing initiatives

  • Complimentary office amenities

  • Childcare support options

  • Collaborative engineering culture focused on innovation

Ideal Candidate

The ideal candidate is a hands-on DevOps engineer who:

  • Has strong experience designing CI/CD pipelines and cloud infrastructure

  • Understands DevOps culture and continuous improvement

  • Can guide development teams toward automation and DevSecOps practices

  • Is comfortable mentoring engineers and driving engineering standards

  • Thrives in collaborative, cross-functional environments

 

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ServiceNow Developer – ITSM / Platform Development | Abu Dhabi

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Job Title: ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a growing ServiceNow Partner delivering digital transformation programmes across the Middle East. As we expand our UAE practice, we are building a strong delivery team to support enterprise and public sector customers.

We are looking for a capable and motivated ServiceNow Developer to support the design, configuration, and implementation of scalable platform solutions.

Role Summary

The ServiceNow Developer will work as part of a delivery team to configure and develop solutions across the ServiceNow platform. You will translate functional requirements into technical configurations, support integrations, and ensure solutions follow best practice.

This is a hands-on role suited to a developer with solid ServiceNow experience who is looking to grow within a structured consulting environment.

Key Responsibilities

  • Configure and develop solutions across modules such as ITSM, ITOM, ITAM, CSM, or HRSD.

  • Build workflows, business rules, client scripts, UI policies, forms, and catalog items.

  • Support integrations using REST, SOAP, and MID Servers.

  • Assist with CMDB configuration and data management where required.

  • Participate in testing, defect resolution, and deployment activities.

  • Support platform upgrades and ongoing enhancements.

  • Work closely with senior developers, architects, and business analysts to deliver high-quality solutions.

  • Produce clear technical documentation and configuration notes.

Experience Required

  • 2–5+ years of hands-on ServiceNow development experience.

  • Strong understanding of platform configuration and scripting fundamentals (JavaScript, Glide APIs).

  • Experience working within at least one core ServiceNow module (ITSM preferred).

  • Exposure to integrations and basic CMDB concepts.

  • Experience working in Agile or structured delivery environments.

Skills & Capabilities

  • Strong problem-solving and troubleshooting skills.

  • Good understanding of ServiceNow development best practices.

  • Ability to work collaboratively within delivery teams.

  • Structured and quality-focused mindset.

  • Willingness to learn and progress toward senior or specialist roles.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD) (desirable)

  • ITIL Foundation (advantageous)

Why Join Kaptius

  • Competitive, tax-free compensation.

  • Exposure to enterprise-scale ServiceNow programmes.

  • Clear career progression to Senior Developer, Technical Lead, or Architect.

  • Opportunity to be part of a growing ServiceNow practice in Abu Dhabi.

 

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Lead ServiceNow ITAM Implementer – HAM & SAM Pro | Abu Dhabi

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Job Title: Lead ITAM Implementer (HAM / SAM)

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner, delivering enterprise-scale digital transformation programmes across the Middle East. As our footprint in the UAE continues to expand, we are strengthening our IT Asset Management (ITAM) capability to support complex customer environments and long-term platform maturity.

We are looking for a Lead ITAM Implementer with deep hands-on expertise across Hardware Asset Management (HAM) and Software Asset Management (SAM) to lead and deliver high-quality implementations for our customers.

Role Summary

The Lead ITAM Implementer is responsible for designing, implementing, and optimising ITAM solutions on the ServiceNow platform, with a strong focus on HAM and SAM. This role sits at the intersection of technical delivery, process design, and customer engagement.

You will lead ITAM implementations end to end, act as a subject matter expert for asset lifecycle and compliance, and work closely with architects, developers, and customer stakeholders to ensure ITAM solutions deliver measurable business value.

This is a senior, hands-on role suited to someone who enjoys owning outcomes, guiding others, and engaging directly with customers.

Key Responsibilities

  • Lead the end-to-end implementation of ServiceNow ITAM, including HAM and SAM Pro.

  • Design and configure asset lifecycle processes, including procurement, receiving, deployment, maintenance, optimisation, and disposal.

  • Implement and optimise software asset management capabilities, including entitlement management, reconciliation, compliance, and optimisation.

  • Configure and govern hardware asset models, lifecycle workflows, and asset normalisation.

  • Work closely with Discovery, CMDB, and ITOM teams to ensure accurate asset and configuration data.

  • Design and support integrations with procurement, finance, inventory, and vendor systems.

  • Act as ITAM design authority on projects, ensuring best practice and reuse of standard components.

  • Lead customer workshops and working sessions to define ITAM requirements, processes, and operating models.

  • Provide guidance and mentoring to developers, administrators, and junior ITAM consultants.

  • Support pre-sales activities, including solution design, estimation, and responding to ITAM-related requirements.

  • Identify opportunities to expand ITAM adoption across customers and feed these into delivery roadmaps.

Experience Required

  • Strong hands-on experience implementing ServiceNow ITAM, with deep expertise in HAM and SAM.

  • Proven track record delivering enterprise ITAM implementations, ideally in consulting or partner environments.

  • Practical experience with software licensing models, entitlement management, and compliance reporting.

  • Experience working with Discovery, CMDB, and integrations to support accurate asset data.

  • Comfortable engaging directly with customer stakeholders, including IT, procurement, finance, and asset managers.

  • Experience leading delivery streams or acting as a lead consultant on ITAM-focused engagements.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

Skills & Capabilities

  • Deep understanding of ITAM processes and how they are implemented on the ServiceNow platform.

  • Strong configuration skills across HAM and SAM Pro, including workflows, rules, and reporting.

  • Solid understanding of CMDB data models, asset relationships, and discovery approaches.

  • Ability to design practical, scalable solutions that balance process, data quality, and automation.

  • Strong communication skills, able to explain ITAM concepts clearly to technical and non-technical stakeholders.

  • Confident workshop facilitator with a structured, consultative approach.

  • Collaborative mindset with a focus on quality, consistency, and customer value.

Certifications

Required / Strongly Preferred

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist – ITAM / HAM / SAM

Nice to Have

  • Additional ServiceNow CIS certifications (ITSM, ITOM)

  • ITIL certification

  • Vendor licensing certifications or ITAM-related training

Why Join Kaptius

  • Join a high-growth ServiceNow Partner building a strong ITAM capability in the UAE.

  • Work on complex, high-impact ITAM programmes with enterprise customers.

  • Opportunity to act as a go-to ITAM specialist and influence delivery standards.

  • Competitive, tax-free compensation aligned to specialist skill demand.

  • Long-term career growth within a growing Middle East practice.

 

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Senior ServiceNow Discovery & CMDB Implementer – ITOM | Abu Dhabi

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Job Title: Senior Discovery & CMDB Implementer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. As part of our UAE expansion, we are strengthening our ITOM and CMDB capability to support complex customer environments.

We are looking for a highly capable Senior Discovery & CMDB Implementer to lead the design, configuration, and optimisation of ServiceNow Discovery and CMDB solutions for large enterprise clients.

Role Summary

The Senior Discovery & CMDB Implementer will take ownership of ServiceNow Discovery, Service Mapping, and CMDB governance, ensuring accurate configuration data, strong data integrity, and alignment with CSDM best practice.

You will work closely with architects, ITOM consultants, infrastructure teams, and business stakeholders to design scalable CMDB models, improve data quality, and enable reliable impact analysis and operational visibility.

This is a hands-on, delivery-focused role suited to someone who combines strong technical capability with structured governance and stakeholder engagement.

Key Responsibilities

  • Lead implementation and optimisation of ServiceNow Discovery and Service Mapping.

  • Design and maintain a scalable, CSDM-aligned CMDB data model.

  • Configure Discovery schedules, patterns, probes, sensors, and MID Servers.

  • Ensure high CMDB data quality, including CI classification, relationships, and lifecycle integrity.

  • Perform CMDB health assessments and implement remediation strategies.

  • Integrate ServiceNow with monitoring, cloud, and infrastructure systems.

  • Collaborate with infrastructure and operations teams to validate discovered data.

  • Support ITOM capabilities including Event Management and Operational Intelligence.

  • Provide technical documentation and knowledge transfer to internal teams.

  • Contribute to governance forums and best-practice standards.

Experience Required

  • Strong hands-on experience implementing ServiceNow Discovery and CMDB in enterprise environments.

  • Proven experience working with CSDM frameworks and CI governance.

  • Experience configuring MID Servers, sensors, patterns, and integrations.

  • Exposure to hybrid and multi-cloud environments (Azure, AWS, on-prem).

  • Experience working in consulting or partner-led delivery environments.

  • Ability to lead workshops and engage technical stakeholders confidently.

Skills & Capabilities

  • Deep understanding of CMDB architecture, relationships, and reconciliation logic (IRE).

  • Strong technical troubleshooting and performance optimisation skills.

  • Solid understanding of integration technologies (REST, web services).

  • Strong analytical mindset with a focus on data quality and governance.

  • Clear communication skills, able to explain technical concepts to non-technical audiences.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist – Discovery / ITOM

  • ITIL certification (advantageous)

Why Join Kaptius

  • Work on complex, high-value enterprise programmes in Abu Dhabi.

  • Join a growing ServiceNow practice in the Middle East.

  • Competitive, tax-free compensation.

  • Opportunity to grow into ITOM Architect or Platform Architect roles.

 

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ServiceNow Business Process Analyst – ITSM / Digital Transformation | Abu Dhabi

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Job Title: ServiceNow Business Process Analyst

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.

As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.

Role Summary

The ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.

This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.

Key Responsibilities

  • Lead requirements gathering and process discovery workshops with business and IT stakeholders.

  • Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.

  • Translate business needs into functional requirements, user stories, and acceptance criteria.

  • Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.

  • Support solution design reviews, validating that configurations meet business outcomes.

  • Lead or support UAT planning, execution, and defect management.

  • Assist with change management and adoption activities, including documentation and knowledge transfer.

  • Contribute to process governance, standards, and continuous improvement initiatives.

  • Support pre-sales and discovery activities where functional input is required.

Experience Required

  • Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.

  • Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).

  • Strong background in process analysis, requirements definition, and stakeholder engagement.

  • Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.

  • Familiarity with Agile delivery and ITIL-aligned service management practices.

  • Experience supporting UAT and post-go-live adoption activities.

Skills & Capabilities

  • Strong understanding of ServiceNow functional capabilities and how they support business processes.

  • Excellent workshop facilitation and communication skills.

  • Ability to translate complex business requirements into clear, structured documentation.

  • Comfortable working with senior stakeholders and cross-functional delivery teams.

  • Analytical, detail-oriented, and outcome-focused mindset.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (any module)

  • ITIL or Agile certifications (advantageous but not mandatory)

Why Join Kaptius

  • Join a growing ServiceNow Partner with a strong Middle East presence.

  • Work on high-impact enterprise and public sector programmes.

  • Competitive, tax-free compensation aligned to experience.

  • Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.

 

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Senior ServiceNow Developer – Enterprise Platform Engineering | Abu Dhabi

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Job Title: Senior ServiceNow Developer

Location: Abu Dhabi (Onsite)
Employment Type: Permanent

About Kaptius

Kaptius is a fast-growing ServiceNow Partner delivering complex digital transformation programmes across the Middle East. As we expand our UAE practice, we are strengthening our engineering capability to support enterprise-scale ServiceNow implementations.

We are looking for an experienced Senior ServiceNow Developer who combines strong technical expertise with delivery leadership and the ability to build scalable, high-quality platform solutions.

Role Summary

The Senior ServiceNow Developer will design, configure, and develop solutions across the ServiceNow platform, ensuring implementations are secure, scalable, and aligned to best practice.

You will work closely with architects, business analysts, and client stakeholders to translate functional requirements into robust technical solutions. This role also provides technical guidance to junior developers and supports code quality and governance across projects.

This is a hands-on role suited to someone comfortable working across multiple modules and complex enterprise integrations.

Key Responsibilities

  • Design and develop solutions across ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HRSD, and custom applications.

  • Configure workflows, business rules, client scripts, UI policies, Flow Designer, and integrations.

  • Develop and maintain custom scoped applications and reusable components.

  • Build and support integrations using REST, SOAP, and MID Server architecture.

  • Participate in code reviews, design reviews, and technical governance forums.

  • Collaborate with architects and BAs to validate solution feasibility and scalability.

  • Troubleshoot complex platform issues and optimise performance.

  • Support upgrades, patching, and platform enhancements.

  • Mentor junior developers and contribute to knowledge sharing within the team.

Experience Required

  • Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

  • Proven experience delivering across multiple ServiceNow modules.

  • Strong scripting experience (JavaScript, Glide APIs, Flow Designer).

  • Experience with integrations and external system connectivity.

  • Exposure to ITOM, CMDB, or ITAM implementations is highly desirable.

  • Experience working in Agile delivery environments.

Skills & Capabilities

  • Deep understanding of ServiceNow configuration and development best practices.

  • Ability to design scalable, supportable technical solutions.

  • Strong troubleshooting and analytical skills.

  • Good communication skills and ability to work directly with stakeholders.

  • Structured, quality-focused approach to development.

Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Application Developer (CAD)

  • Relevant CIS certifications (ITSM, ITOM, ITAM, etc.)

  • ITIL certification (advantageous)

Why Join Kaptius

  • Work on complex, enterprise-scale ServiceNow programmes in Abu Dhabi.

  • Competitive, tax-free compensation.

  • Clear progression into Technical Lead or Architect roles.

  • Join a growing, high-performing ServiceNow practice in the Middle East.

 

Senior DevOps / Linux Systems Engineer – Top Secret Clearance (Onsite, St. Louis MO)

DevOps / Linux Systems Engineer (Senior) – Top Secret Clearance Required

📍 Location: St. Louis, Missouri (Onsite Only)
🏢 Work Model: 100% Onsite
💼 Employment Type: Full-Time
💰 Salary Range: $100,000 – $180,000
🔐 Clearance: Top Secret (CI Poly required upon hire)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available

About the Role

This is a mission-critical DevOps / Linux Systems Engineering role supporting highly secure, operational cloud and on-premise geospatial systems. You’ll take a technical leadership position within a mission operations team responsible for sustaining and evolving classified environments used by government stakeholders.

This role is ideal for an experienced Linux-focused DevOps Engineer who thrives in secure, high-stakes environments and enjoys owning system reliability, automation, security hardening, and operational excellence.

What You’ll Be Doing

  • Lead system changes, upgrades, and continuous improvements across secure on-prem and AWS environments

  • Serve as a technical escalation point, working directly with government and contractor stakeholders

  • Proactively monitor system health and perform advanced diagnostics and remediation

  • Deploy security patches, STIGs, and bug fixes across test and production environments

  • Build, manage, and automate AWS-based Linux systems

  • Maintain and update critical databases and operational datasets

  • Author and maintain operational documentation, SOPs, and troubleshooting guides

  • Respond to security findings and compliance reports with speed and precision

Required Qualifications

  • Active Top Secret Clearance with willingness to sit for a CI Polygraph

  • CompTIA Security+ (or equivalent DoD 8570 certification)

  • Bachelor’s degree with 8–12 years relevant experience
    (or Master’s with 6–10 years)

  • Advanced Linux administration experience (RHEL 7+)

  • Strong AWS / cloud automation experience (must-have)

  • Hands-on experience building, patching, and STIG’ing Linux servers

  • Experience with Windows Server administration

  • Strong troubleshooting, analytical, and documentation skills

  • Excellent written and verbal communication skills

Highly Desired Skills

  • Ansible playbooks and infrastructure automation

  • AWS automation tooling and scripting

  • Experience with:

    • ArcGIS / ESRI deployments

    • RDS and SQL technologies

    • Apache NiFi

    • Python (including ML-related workflows)

    • Tomcat

  • Familiarity with IC cloud architecture methodologies

  • Team collaboration tools (Jira, Confluence, RocketChat)

  • AWS Certifications (Solutions Architect, Developer, etc.)

Ideal Candidate

  • Senior-level Linux Systems Engineer with strong DevOps instincts

  • Proven experience automating AWS infrastructure in secure environments

  • Comfortable owning system lifecycle: build → secure → operate → sustain

  • Detail-oriented, proactive, and confident operating in classified settings

  • Security+ certified and CI Poly-ready

Benefits & Perks

  • 3 weeks paid time off

  • 11 Federal holidays

  • Medical, dental, vision coverage

  • Short & long-term disability

  • Life insurance & AD&D

  • 401(k) with up to 4% match (immediate vesting)

  • End-of-year profit sharing

  • Relocation assistance

  • Ongoing technical training & certifications

Additional Information

  • Security Clearance Required: Yes

  • Visa Sponsorship: Not available

  • Travel: None

 

DevOps Engineer – Top Secret Clearance (Onsite, Huntsville AL)

DevOps Engineer (Top Secret Required)

💰 Salary: Up to $170,000
📍 Location: Huntsville, Alabama (100% Onsite)
🏢 Work Model: Fully Onsite
💼 Employment Type: Full-Time
🔐 Clearance: Active Top Secret (CI Poly required)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available (up to $10,000)

About the Role

We are seeking a DevOps Engineer to join a high-performing cyber team supporting a large SOC enterprise environment. This role is hands-on and mission-critical, focused on designing, deploying, operating, and securing DevSecOps infrastructure in a classified environment.

You’ll work across infrastructure, automation, and cybersecurity tooling—supporting everything from deployment and patching to troubleshooting complex interoperability issues.

Key Responsibilities

  • Design, deploy, test, certify, and operate DevSecOps infrastructure tools

  • Own operations and maintenance for multiple platform tools

  • Deploy and configure services using Infrastructure as a Service (IaaS)

  • Configure and manage Linux-based servers supporting dynamic applications

  • Debug cluster-based computing architectures

  • Use scripting or basic programming to solve operational issues

  • Install, configure, and manage open-source monitoring tools

  • Perform patching, upgrades, and sustainment activities

  • Address system interoperability and operational stability issues

Required Qualifications

  • Active Top Secret Security Clearance with willingness to sit for CI Poly

  • Bachelor’s degree (BS or BA)

  • 5+ years of DevOps-related experience

  • Strong experience administering Linux-based environments

  • Experience testing, deploying, maintaining, and administering cybersecurity infrastructure

  • Experience developing or modifying applications or utility programs for cybersecurity use

  • Comfortable operating in secure, enterprise SOC environments

Preferred Skills & Certifications

  • Red Hat Certified Systems Administrator (RHCSA)

  • AWS Certified Cloud Practitioner

  • AWS Certified DevOps Engineer – Associate

  • Experience with:

    • Splunk

    • Oracle / SQL-based platforms

    • Python scripting

  • Experience integrating third-party components and custom capabilities

  • Proven ability to automate operations and maintenance tasks

  • Strong troubleshooting and process-improvement mindset

Ideal Candidate Profile

  • Holds an active Top Secret clearance

  • Willing to complete a CI Polygraph

  • Has hands-on DevOps experience in secure cyber environments

  • Exposure to Splunk preferred

  • Willing to relocate to Huntsville, AL

  • Self-driven, technically curious, and operationally strong

Benefits

  • 3 weeks Paid Time Off

  • 2 weeks Holiday Pay

  • Medical, Dental, and Vision Insurance

  • Short--Term & Long-Term Disability

  • Life Insurance & AD&D

  • 401(k) with up to 4% match

  • Relocation assistance available (up to $10,000)

Additional Details

  • Security Clearance Required: Yes

  • Visa Sponsorship: Not available

  • Travel: None

 

DevOps / AWS / Python Engineer – Top Secret Clearance (Onsite, U.S.) - 4 Locations

DevOps / AWS / Python Engineer (Mid–Senior) – Top Secret Clearance Required

📍 Locations (Onsite):

  • Gaithersburg, MD

  • St. Louis, MO

  • Alexandria, VA

  • Chantilly, VA

🏢 Work Model: 100% Onsite
💼 Employment Type: Full-Time
💰 Salary Range: $100,000 – $180,000
🔐 Clearance: Active Top Secret (SCI required post-hire; CI Poly willingness)
🎓 Education: Bachelor’s Degree Required
🚚 Relocation Assistance: Available

About the Role

This is a hands-on DevOps / Cloud Engineering role supporting the development, deployment, automation, and sustainment of mission-critical systems in a highly secure environment. You’ll work closely with development teams to modernize workflows, automate manual processes, and operate scalable AWS-based solutions using DevSecOps best practices.

This role is ideal for engineers with strong Python + AWS + GitLab CI/CD experience who enjoy operating at the intersection of infrastructure, automation, and secure software delivery.

Key Responsibilities

  • Automate manual operational and deployment processes

  • Develop Windows automation using Python and/or PowerShell

  • Support deployment of microservices via DevSecOps pipelines in Windows & Linux environments

  • Develop, update, and maintain GitLab CI/CD pipelines

  • Configure, troubleshoot, and deploy Docker containers

  • Review source code in Git and produce supporting engineering documentation

  • Support developer deployments and testing activities

  • Provide technical guidance across microservices and platform capabilities

  • Create and maintain DevOps documentation

  • Perform security remediation based on vulnerability scan results

Required Qualifications

  • Active Top Secret Security Clearance with ability to obtain SCI post-hire

  • CompTIA Security+ CE (or equivalent DoD 8570 IAT Level II certification)

  • U.S. Citizenship required

  • Bachelor’s degree with 4+ years of relevant experience
    (or Master’s degree with 2+ years)

  • 2–3 years of experience with Kubernetes (OpenShift or EKS preferred)

  • 2–3 years of experience with Docker containers

  • Strong scripting skills in Python and/or PowerShell

  • Experience administering both Windows and Linux systems

  • Experience with AWS services (CloudFormation, S3, ECS, Lambda, API Gateway, autoscaling)

  • Experience with GitLab CI/CD, including scripting and troubleshooting

  • Understanding of DevSecOps methodologies and workflows

  • Familiarity with CI/CD pipeline development and sustainment

  • Experience supporting development testing in cloud environments

  • Strong communication, organization, and collaboration skills

Preferred / Nice-to-Have Skills

  • AWS certifications (DevOps Engineer, Solutions Architect, etc.)

  • Linux certifications

  • Experience with AWS Lambda, ECS, and serverless architectures

  • Experience with ArcGIS or geospatial technologies

  • Familiarity with collaboration tools (Jira, Confluence, RocketChat)

Key Focus Areas for Screening

When evaluating candidates, the strongest profiles will demonstrate:

  • Python scripting experience (ideally with AWS automation using Boto3)

  • Hands-on experience with GitLab CI/CD and best practices

  • Solid working knowledge of AWS services and architectures

Ideal Candidate

  • Security+ certified and clearance-ready

  • Strong DevOps engineer with a cloud-first mindset

  • Comfortable automating, deploying, and securing AWS-based systems

  • Confident working in classified, mission-driven environments

  • Detail-oriented, proactive, and collaborative

Additional Details

  • Security Clearance Required: Yes

  • Visa Sponsorship: Not available

  • Travel: None

  • Benefits: Full benefits package included

 

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Senior Salesforce Developer – Lightning Platform, Apex & Integrations (Hybrid Boston)

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🚀 Salesforce Developer (Senior / Principal Level)

📍 Location: Boston, MA (Hybrid – 3 days onsite)
💼 Employment Type: Full-Time
🏢 Industry: Information Technology / Computer Software
🧑‍💻 Function: Salesforce Development / Programming
🛂 Visa Sponsorship: Not Available

🔍 About the Role

We are seeking an experienced Salesforce Developer to join a fast-growing, innovation-driven technology organization at the forefront of AI-enabled digital transformation. This role is ideal for a hands-on Salesforce professional who thrives in modern, agile environments and enjoys building scalable, high-quality solutions on the Salesforce Lightning Platform.

You’ll play a key role in designing, developing, and delivering Salesforce solutions while collaborating with cross-functional teams in a dynamic, enterprise environment.

🧭 Key Responsibilities

  • Design, develop, test, and deliver high-quality Salesforce solutions

  • Build and enhance applications on the Salesforce Lightning Platform

  • Support and collaborate with cross-functional teams in a fast-paced environment

  • Apply strong project management and organizational skills to meet delivery timelines

  • Rapidly prototype solutions to address complex business challenges

  • Contribute across the full development lifecycle using Agile methodologies

🛠️ Required Qualifications

  • Bachelor’s degree in Engineering, Computer Science, or equivalent (BE / BTech / MCA)

  • Strong written and verbal communication skills

  • Hands-on Salesforce development experience

⭐ Preferred Skills & Experience

  • Strong experience with Salesforce Lightning Platform

  • Experience with Salesforce Marketing Cloud and/or Sales Cloud

  • Hands-on development with Apex, JavaScript, HTML, CSS

  • Experience integrating Salesforce with third-party systems via REST APIs

  • Strong knowledge of:

    • Salesforce reports, dashboards, workflows

    • SQL & SOQL

    • Apex test classes and clean, maintainable code

  • Familiarity with DevOps & CI/CD practices:

    • Git, Salesforce DX (SFDX), CI/CD pipelines

  • Experience working in regulated or enterprise environments (e.g., financial services preferred)

🧠 What Sets You Apart

  • Comfortable owning end-to-end Salesforce development

  • Strong problem-solver with a solution-first mindset

  • Able to translate complex requirements into scalable technical solutions

  • Collaborative, adaptable, and eager to learn new technologies

  • Experienced working in Agile delivery environments

💰 Compensation & Benefits

  • Base Salary: $100,000 – $110,000

  • Benefits: Full benefits package

  • Relocation Assistance: Possible for the ideal candidate

  • Bonus: Not specified

  • Work Model: Hybrid (3 days onsite in Boston)

📌 Role Snapshot

Category

Details

Title

Salesforce Developer

Location

Boston, MA

Work Model

Hybrid (3 days onsite)

Experience

7–10 years

Seniority

Mid-Senior

Clearance

Not required

Visa

No sponsorship

Salary

$100K – $110K

Travel

Occasional

 

ServiceNow Proposal & Solutions Specialist | Pre-Sales & RFP

ServiceNow Proposal & Solutions Specialist

Overview

Kaptius is seeking a skilled ServiceNow Proposal & Solutions Specialist to lead the development of compelling, high-quality client proposals. This role is critical in supporting pre-sales and business development efforts for organisations looking to implement or optimise ServiceNow platforms.

The successful candidate will combine strong writing ability, technical understanding of ServiceNow, and commercial awareness to produce winning responses to RFPs, RFIs, and Statements of Work (SOWs).

Key Responsibilities

  • Own and lead the end-to-end creation of RFP, RFI, and SOW responses for ServiceNow engagements

  • Translate complex client requirements into clear, persuasive, and structured proposal content

  • Collaborate with ServiceNow architects, consultants, sales, and delivery teams to capture accurate technical solutions

  • Articulate value propositions, implementation approaches, timelines, and pricing structures

  • Ensure proposals align with Kaptius’ brand, tone, and quality standards

  • Maintain and improve reusable proposal content, templates, and case studies

  • Manage deadlines and coordinate inputs from multiple stakeholders

  • Support bid strategy, win themes, and differentiators for competitive tenders

Required Skills & Experience

  • Proven experience producing ServiceNow-focused proposals or pre-sales documentation

  • Strong knowledge of ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps, CMDB)

  • Demonstrable experience responding to enterprise-level RFPs/RFIs

  • Exceptional written communication and storytelling skills

  • Ability to work with technical and non-technical stakeholders

  • Strong attention to detail and quality control

  • Commercial awareness of implementation delivery models and pricing structures

Desirable Experience

  • Background in ServiceNow consulting, pre-sales, or solution architecture

  • Experience within a ServiceNow Partner environment

  • Familiarity with public sector or regulated industry tenders

  • Proposal management or bid management certification

Why This Role Matters

This role sits at the heart of Kaptius’ growth strategy, directly influencing pipeline conversion and client trust by clearly communicating how Kaptius delivers value through ServiceNow solutions.

 

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Technical Lead – ServiceNow | London | CSM, CMDB, ITSM, ITOM Expert

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Job Title: Technical Lead – ServiceNow

Location: London, UK (Remote / Hybrid)

Salary: Competitive (based on experience & certifications)

About the Role

We are looking for a highly skilled Technical Lead to drive and oversee technical delivery across the full ServiceNow ecosystem. This individual will act as the senior technical authority across multiple implementations, ensuring best-practice architecture, high-quality delivery, and seamless execution of client engagements.

You will lead technical strategy, run workshops, guide architecture decisions, and work closely with consultants, developers, and clients to ensure the platform is designed, built, and delivered to the highest standard.

This role requires strong hands-on expertise across CSM, CMDB, ITSM, and ITOM, with broader module knowledge being a significant advantage. A Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA) is strongly preferred.

Key Responsibilities

Technical Leadership & Architecture

  • Act as the technical authority across ServiceNow engagements, ensuring architectural best practice.

  • Lead architecture reviews, platform design sessions, and technical governance.

  • Define and maintain technical standards, patterns, and frameworks.

  • Ensure platform scalability, performance, and maintainability.

Client Engagement

  • Lead technical workshops with clients to understand requirements, challenges, and business outcomes.

  • Run roadmap planning sessions and solution design discussions.

  • Translate business goals into technical solutions aligned with ServiceNow best practice.

Delivery Oversight

  • Oversee end-to-end technical delivery across multiple projects.

  • Ensure solution quality, technical integrity, and alignment with client requirements.

  • Review and validate stories, configurations, and custom development.

  • Provide hands-on support for complex configuration, integrations, and troubleshooting.

Team Leadership

  • Guide and mentor developers, technical consultants, and architects.

  • Support skills development, certifications, and capability building within the technical team.

  • Act as an escalation point for complex technical issues.

Collaboration & Continuous Improvement

  • Work closely with engagement managers, solution consultants, and project teams.

  • Contribute to pre-sales, solution proposals, and technical scoping.

  • Stay ahead of new ServiceNow releases, features, and product capabilities.

  • Promote continuous improvement in delivery processes, tools, and methodologies.

Required Skills & Experience

  • Strong technical leadership background within ServiceNow professional services or partner environments.

  • Proven expertise across CSM, CMDB, ITSM, and ITOM (mandatory).

  • Hands-on experience architecting and delivering complex ServiceNow solutions.

  • Strong stakeholder engagement and workshop facilitation skills.

  • Excellent understanding of ServiceNow platform architecture, integrations, and governance.

  • Ability to translate business and technical requirements into scalable solutions.

  • Strong communication, documentation, and presentation skills.

Preferred Qualifications

  • ServiceNow Certified Master Architect (CMA) – ideal.

  • OR Certified Technical Architect (CTA) / Certified Application Architect (CAA) / Certified Implementation Specialist (multiple modules).

  • Additional certifications in ITOM, CSM, CMDB, HRSD, SPM, or other modules.

  • ITIL certification, Agile/Scrum certification, and cloud knowledge (Azure/AWS) are beneficial.

  • Prior experience mentoring technical teams and leading large-scale enterprise implementations.

Ideal Candidate Profile

  • A senior ServiceNow expert with a strong blend of architectural expertise, delivery oversight, and client-facing leadership.

  • Comfortable leading discussions with senior stakeholders and technical teams alike.

  • Passionate about platform excellence, innovation, and raising technical standards.

  • Able to operate autonomously, own complex client problems, and drive outcomes.

 

Your new job awaits.

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