Vice President, Customer Experience Solutions (CXS) Development
USA, Remote
$187,000 - $250,000
Job Description
Anaxi, the Real Money Gaming divisions of Our Technology, is looking for a Vice President, Customer Experience Solutions (CXS) Development who will develop product strategy, plan execution, and lead / technical manage an organization that delivers apps, products and systems that enhance the end customer's experience aligned with the emerging trend toward "gaming anywhere". The successful leader will be responsible for delivery of a global CXS portfolio aligned with business expectations and customer needs and developing a high-performance culture and talented pool organization with agility mindset in a demanding business industry.
Roles and Responsibilities:
· Lead and facilitate the creation of governing principles in partnership with PMO and Product team towards effective program planning, execution, and tracking
· Partner closely with the architect group towards effective use of technology, frameworks, build vs. buy strategy and technical investment in alignment with business needs and development efficiencies
· Responsible for Org. structure changes in alignment with business needs and product portfolio
· Establish strategy around global talent for full time employees as well as third party/staff augmentation models
· Responsible for leading and submitting overall budget needs for full fiscal year across all product lines of development as well as forecasts and tracking throughout the year
· Ensure that projects are completed within budget and in an economical manner
· Oversee estimation and execution of project work plans. Direct revisions as appropriate to meet changing needs and requirements
· Minimize schedule and technical risk by foreseeing and addressing obstacles proactively and aggressively
· Analyze and review the development processes and/or tools to increase operating efficiency or adapt to new processes
· Maintains knowledge of emerging technologies and trends in engineering and development related to the organizations industry
· Negotiates cost-effective contracts, coordinates, and implements contractors work, and resolves any disputes over labor, scheduling, or payments
· Experience leading projects that involve hardware solutions with effective use of latest technology to maximize operational efficiencies
· Hands-on leader, who works with the team providing delivery and technical directions and solutions when needed
· Represents CXS Technology by sharing the vision, strategy, and updates on project deliverables on behalf of CXS
· Other duties as assigned
Skills and Experience:
· Bachelor’s degree in Computer Science, Engineering, or a related field
· 15+ years of experience of the conceptualization, design, development and go-to-market implementation of scalable technology solutions that maximize engagement and enhance the customer experience
· 15+ years of people management experience
· Must have strong leadership skills in the areas of performance management, employee engagement and talent development
· 5+ years of experience leading global teams across different time zones (ex. India, Australia, US)
· 5+ years of P&L management
· Understanding and experience with the UI/UX discipline towards collaborating with the UI/UX team
· Requires experience in delivering secured solutions
· Demonstrable experience in relevant technologies including Cloud, Big Data, IOT, .NET Core, Angular, ELK, Microsoft, Linux, Debian, Microservices design, and Mobile on Ionic, React
· Experience delivering Mobile solutions
· Experience developing DevOps strategies and execution plans
· Great leadership and motivational skills
· Strong communication and interpersonal skills
· Must have strong analytical and innovative problem-solving skills
· The hire must be able to obtain and maintain a Gaming Control Board licensing in Nevada (NGCB) and other gaming jurisdictions in which we operate