Service Desk Institute - Analyst

Course Overview

Excellent Service Desk support is vital to ensure an organisation consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them. This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

Course Code SDA

Duration 3 days

Course Delivery:

Online Training

Public Classroom

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