Learn the concepts, principles, activities, and techniques to manage a high-volume of change in a predictable, repeatable way.
In this course, you will be immersed in the various concepts, techniques, and activities associated with conducting an establishing and managing a high volume of change in a modern-day IT environment. This course focuses on defining different aspects of change management in an IT environment using a real-world case study about an organization experiencing changes that are common to IT organization. This course blends aspects of ITIL and Six Sigma to describes how to set a realistic scope for a change management process, how to define and use standard changes, how to conduct a change advisory board for normal changes, and how to effectively manage and minimize emergency changes. Through a collection of several real-world exercises you’ll learn how to manage different aspects of change in an IT organization.
The main focus areas of this course include:
Determine the scope of the change management process
Identify and categorize standard, normal, and emergency changes
Define effective measurements for a change management process
Understand and use SIPOC to define a process and standard changes
Understand and use Extended SIPOC to define standard changes
Define common installs, moves, adds, changes, and disposals as standard changes using SIPOC
Define and manage a normal change
Convert a normal change to a standard change
Manage an emergency change
Create a change management action plan
ITIL® is a registered trademark of Axelos Limited, used under permission of Axelos Limited. All
Course Code GK5883
Duration 3 days
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