datancentre

Data Center Technician - Haarlem, The Netherlands - Permanent - €45,000 - €50,000 + 8% Holiday Pay – Shift work 4x10 Hours – 2pm to midnight shift

Data Center Technician – Shift based 4x10 hour shifts
Shift time 2pm - midnight
Haarlem, The Netherlands

The primary focus of this position is to provide services to support the physical IT Infrastructure. The Hardware Technician will be responsible for assembling and implementing hardware solutions, troubleshooting and providing technical support to customers.

 

POSITION PURPOSE

The primary focus of this position is to provide services to support the physical IT Infrastructure. The Hardware Technician will be responsible for assembling and implementing hardware solutions, troubleshooting and providing technical support to customers.

KEY JOB DUTIES & RESPONSIBILITIES

Project Work

•      Perform basic level of problem determination for all tickets, emails, chats & phone calls

•      Perform hardware troubleshooting

•      Triage and escalation to the appropriate level

•      Ticket management to ensure SLA’s are met

•      Perform General Hardware/Cage duties:

o   Server assembly and disassembly

o   Server maintenance and repair

o   Single user/emergency access

o   Racking and un-racking of servers and devices

o   Hard drive and memory installs

o   Server console/reboot

o   RAID setup and configuration

o   Cabling and cable management (power/network)

o   PDU Install/Replace

o   Hardware/Cabinet auditing

•      Perform basic software setup

o   Control Panel installation (Plesk/cPanel/Webmin)

o   Server OS installation (Windows/Linux/BSD)

o   Kickstart/reinstall OS

o   Partition configurations

o   Basic network IP configurations

•      Perform basic Switch/Firewall setup

o   Sonicwall TZ Appliances

o   Brocade FCX Switches

•      Coordinate all repairs with customer and NOC staff

•      Monitor and update internal message boards, e-mail, and task list.

•      Keep informed of company and departmental policies.

•      Management and tracking of assets including shipping.

•      Labeling all devices and cables are per company standard.

•      Work closely with third party providers.

•      Other duties as assigned.

 

Team Work & Communication

•      Helps other team members with any issues they may encounter so as to maintain overall team effectiveness.

•      Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction.

•      Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture.

 

Communication

•      Actively interacts with other teams to ensure that all relevant departments are up to speed on all project work being carried out by their colleagues.

•      Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.

 

POSITION REQUIREMENTS

Minimum (Necessary) Qualifications:

 

  • 2+ years’ experience in a similar role in a hosting company

  • A strong working knowledge data center processes and design (power, cooling, redundancy).

  • Ability to document complex problem resolution summaries and repetitive tasks.

  • Ability to demonstrate effective teaming and interpersonal skills.

  • Exceptional troubleshooting, problem resolution skills.

  • Extensive knowledge of computer hardware, mainly servers.

  • Ability to quickly identify specific issues and troubleshoot accordingly.

  • Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.

·         Proficient in Microsoft Office.

·         Proficient in Linux and Windows operating systems.

  • Ability to prioritize workload and meet deadlines.

·         Proficient in written and spoken English.

  • Must be an EU national due to work permit restrictions.

 

Physical Requirements

  • Ability to sit, type and stand for long periods of time.

  • Ability to lift up to 50 lbs.

 

Salary & Benefits

·         Salary is up to a max of 50K EUR

·         8% vacation allowance is paid over and above the gross annual salary

·         25 days’ vacation

·         100 EUR per month for being on call plus overtime rates are at 180%

·         NO pension plan

·         Travel – reimbursed at 19c/km (from home to DC and vice versa)

·         Contract – 1 year

·         Shifts – currently they are fixed shifts and are 4 shifts x 10 hours per week. They may change to rotate however I am not yet sure when this will happen. This means that the current shift that we are looking to fill is from 2pm to midnight.