SDLC

TECHNICAL PRODUCT MANAGER - SAAS - CCAAS - 100% Remote, US Based - $90,000 - $130,000

Our client is a dynamic and fast-growing contact center as a software (CCaaS) startup that has achieved remarkable year-over-year growth for the past three years. Our transformative software and applications cater to a diverse array of industries, primarily serving mid-market and small businesses with high call and text volumes. Our users include account managers, support representatives, sales development professionals, and marketers. With the ongoing revolution in AI chatbots, VOIP, and hybrid work models, the realm of SaaS for customer communication has never been more electrifying.

What you’ll be doing:

  • Design, build, coordinate and ship new product developments

  • Drive product outcomes for Aloware applications

  • Part-time Solution Engineering with the new and some existing customers to develop strong solutions within the current product set and to receive continuous product feedback

  • Lead work with customers, designers, developers, and cross-functional teams

  • You will be a driving force in delivering top-tier products that are relied upon daily.

  • This role empowers you with extensive autonomy to explore and innovate, contributing to the evolution of our products while adhering to high ethical and efficiency standards.

You’re our ideal candidate if you have...

  • 1-3 years of experience in product management.

  • 2-5 years of hands-on involvement in building and shipping products.

  • Experience with solution engineering, consulting or similar tech-based implementations within the SDLC

  • Profound familiarity with Agile Scrum best practices and protocols.

  • Ability to influence multiple stakeholders without possessing direct authority.

  • Exceptional communication skills, both written and verbal, enabling clear articulation of intricate technical issues to diverse non-technical audiences.

Important qualifications include:

  • Experience in a fast-paced startup or a tightly-knit, motivated team setting.

  • Proficiency in managing day-to-day technical and design direction.

  • Adeptness in quantitative analysis and an analytical approach to troubleshooting.

  • Exposure to shipping software across mobile, desktop, and web applications.

  • Acquaintance with best practices in various functional areas, including Product Management, Engineering, UX/UI, Sales, Customer Support, Finance, and Marketing.

  • Expertise in Product Management research methodologies, such as A/B testing, Multivariate testing, usability testing, click tracking, and beta testing.

  • Understanding of modern web application design and development principles.

  • Worked in each phase of the SDLC and can lead others through successful testing, training and delivery

  • Workflow and Analytics tools: Intercom, Fullstory, Hubspot

  • Data science and visualization tools: Metabase, SQL, Google Sheets

  • Project management and collaboration tools: JIRA, Slack, Productboard, Guru, Miro, Figma, GitHub

  • Background related to telecommunications, VOIP, digital messaging, chatbots, CRM, ticketing, helpdesk, or call center software as a service.

Nice to have skills

  • Familiarity with diverse modern databases (Relational, NoSQL, etc.) and BI tools is advantageous.

  • Application stack: Laravel, PHP, VueJS, MySQL, AWS

Benefits:

  • Fully remote job,

  • Competitive salary, 90k-110k salary

  • 2 weeks PTO after 90 days

  • Top-tier Health, Dental, and Vision benefits

  • Multinational company

To Apply Please Complete the Form Below

DevOps Manager - USA, Multiple Locations - $100,000 - $150,000

DevOps Manager

USA, Multiple Locations

$100,000 - $150,000

Job Description

We are seeking an innovative DevOps Manager to partner with technical and product teams across business units, understand the unique and common aspects of each, and design, facilitate, and build tooling to accelerate organizational velocity. The successful candidate will be responsible for collaborating with tech teams and stakeholders throughout our company to develop DevOps practices and solutions as we transform and advance the design, development, and build of your very favorite social and casino games. The successful candidate will also manage a small team of engineers and participate in the building of solutions personally while overseeing design and execution.

Roles and Responsibilities:

·        Help build a DevOps and CI/CD team and be part of a high-performance, responsive team of DevOps Engineers.

·        Liaise with development teams across technology teams to elevate existent best practices and collaborate to build new solutions that address identified opportunities.

·        Liaise with the CTO leadership team and work to bring modernization to the DevOps space while following enterprise guidelines

·        Play a critical role in building best practices-based DevOps culture at our company.

·        Build, operate, and advocate DevOps solutions and tooling accelerating our goals for land-based gaming, online real money gaming, and social gaming.

·        Lead, coach, and manage a small team of DevOps engineers while continuing to contribute functionally

·        Write performance reviews and grow the talent of direct reports

Required Skills and Experience:

·        5+ years of experience delivering DevOps functionality both on premise and Cloud

·        Expert knowledge of building CD/CI tooling and pipelines

·        Proficiency with dev, build, and deploy patterns for .NET, Python, Java, PowerShell, NodeJS

·        3+ years of experience with SOA, security by design, and/or data architecture practices

·        3+ years of experience with containerization (Docker, Kubernetes, ECS)

·        3+ years of experience with IaC tools (Terraform, Cloudformation/CDK, Ansible)

·        3+ years of experience with cloud-based infrastructure (GCP, AWS, Microsoft Azure)

·        3+ years of experience with Source Code Management systems (GitHub/git, SVN, TFS, Azure DevOps)

·        Experience in SDLC processes, architectural patterns, and development frameworks

·        Working knowledge of Software Development Lifecycle and DevOps Methodologies

·        Experience in the use of Application Release Automation tools is highly desired

·        Knowledge of traditional workflow methodologies, including Scrum, Waterfall, or Kanban

·        Comprehensive understanding of application infrastructure, system architecture, and operating systems (Windows and Linux)

·        Self-directed with the ability to work effectively under tight deadlines is highly desired

·        Excellent communication skills

·        Problem-solving and analytics skills.

·        Time management skills

·        3+ years in a management role

·        Ability to lead and coach while staying technical and contributing functionally is critical for this role

·        Ability to bridge relationships across management organizations to learn and execute best practices is a must

·        2+ years experience with Casino Management Systems and Casino Operations is desirable

 

Our company is a world leader in gaming entertainment. We’re proud to have a team of over 7000 employees, operating in over 90 countries around the world, who push the boundaries of innovation, creativity, and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems but remain, and will always be, an ideas company that is committed to our customers, players, and our employees. We offer highly competitive compensation, robust benefits tailored to your needs, and global opportunities for career growth in an organization whose business is built on FUN!!!

US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Our compamy is an equal opportunity employer and takes great pride in our diverse employee population. EEO/AA - W/V/D/M

This is a hybrid schedule with 2 to 3 days onsite.  The candidate can office in one of our four locations: Austin, TX; Franklin, TN; Las Vegas, NV; Reno, NV