Troubleshooting Cisco IP Telephony and Video prepares voice professionals for the troubleshooting of Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway series in a multi-site voice and video network. The course teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite and issues with Voice Quality and Media Resources.
This course is based on software version 10.6
Course Code: CTCOLLAB
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