Introduction to Dynamics 365 for Customisers, Administrators and Business Owners


This unique course, written by our own very experienced trainers, is a 'hands-on' introduction to using Microsoft Dynamics 365 and tuning it to your own business needs.

It is based upon over 15 years of experience in training Microsoft Dynamics 365 (previously Dynamics CRM) and covers what customers want from dynamics 365 and its uses. 


Before attending this course, students must have: 

• General knowledge of Microsoft Windows. 

• General knowledge of Microsoft Office. 

• An understanding of Customer Relationship Management solution processes and practices.


Course Code:T4D109

Delivery Methods:

Public Classroom

Online Training


Want to find out more about this course? Apply below and you will get a breakdown of the content.