System Administrator

System Administrator - Phoenix, AZ - Full-time, Permanent - $60,000 - $87,000

System Administrator
Phoenix, AZ
Full-time, Permanent
$60,000 - $87,000


A direct report to the Director of IT Operations, the IT Systems Administrator position provides technical support and maintenance of infrastructure hardware and software; system monitoring and escalation; problem determination and resolution.   This position requires a wide range of desktop and infrastructure knowledge, including but not limited to computer hardware, mobile devices, networking, printers, security, software, storage, and telecommunications.

WHAT YOU'LL BE DOING:

Essential Functions: Responsibilities of the Systems Administrator include but are not limited to:

  • Implementation, monitoring, maintenance, and decommissioning of infrastructure components such as: Network, Security, Servers (Windows/Unix), Software, Storage, Telecommunications.

  • Development, testing, and lifecycle management of end-user workstations and infrastructure servers, using SCCM to manage OS images, software updates/patching, and hardware asset management.

  • Management and support of MS O365 and Active Directory.

  • Backup, Group Policy, data recovery, and security management.

  • Mobile device management.

  • Identification and remediation of underlying infrastructure issues and problems.

  • Participation in SOX and license/software/hardware management activities.

  • Providing support for the Service Desk team to identify, diagnose, and resolve user and system issues.

  • Participation in cross-functional activities including the creation and monitoring of operational metrics.

  • Assist in the creation of user training material, and presentation during user training classes when required.

  • Participation in the creation, documentation and implementation of IT policies and procedures.

 

Company Values

  • Believes and supports our Company Values.

  • Complies with all Williams Scotsman Mobile Mini Safety, Transportation, and Environmental Policies.

 

Performance Efficient Use of Resources

  • This is a team-based role and may assist in other aspects of IT as well as help drive our Company’s Strategies and promote our Mission, Vision and Values. WSMM has a highly collaborative culture, and the successful candidate will work effectively with a broad group of senior executives, peers, and direct reports to perform the above responsibilities.

 

Customer Focus

  • Utilizes and deploys proactive customer relationship management techniques.

 

EDUCATION AND QUALIFICATIONS:

The successful candidate will possess:

  • Minimum of five (5) years of related experience supporting a MS Windows environment.

  • Bachelor’s Degree in Computer Science or related field, or an equivalent combination of education and experience.

  • Experience in a prior IT role, such as Desktop Support or Helpdesk, with:

  • Active Directory management.

  • The MS O365 suite of tools.

  • Scripting and automation with PowerShell.

  • SCCM or other software management tool implementation, deployment, and management.

  • Backup software and processes.

  • Printer management.

  • Mobile device management technology such as AirWatch.

  • Telecommunication tools such as Zoom

  • Proven ability to provide high level support and management of technology platforms.

  • Ability to handle multiple projects/tasks at same time.

  • Strong verbal, written, and interpersonal communication skills.

  • Excellent customer service and organizational skills.

  • Relevant industry certifications preferred.