Technical Analyst – Sales and Service Cloud – Salesforce.com
100% Remote Working
$82,500 – $137,500
Full-Time, Permanent
JOB DETAIL
At our company, our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.
We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.
Our values are our foundation. We’re constantly striving to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about the company and who we are, click here.
Come build your future with us!
ABOUT THE JOB:
The Sales & Service Cloud Technical Analyst will work with the company's IT and functional teams to develop and implement functionality and enhancements primarily focused on customer applications within the Sales and Service Cloud business processes. The ideal candidate will work closely with the Business Analysts to understand the business requirements in order to develop and document the required technical design deliverables. The Sales & Service Cloud Technical Analyst will be responsible for defining the implementation approach for the development team as well as ensuring that the technical specifications are well documented, planned, and tested. The Sales & Service Cloud Technical Analyst will assess and perform risk and impact analysis so they may incorporate them into their functional requirements or user stories to enable the development team to implement the correct solution.
WHAT YOU'LL BE DOING:
• Ability to develop/configure automation processes such as:
• Flows, Approval Process, Workflows, Process Builder
• Clearly understand the business use cases and requirements to document the technical solution
• Collaborate with the business analysts to document requests for enhancements and defects
• Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary
• Conduct qualitative and robust QA testing and validation within the defined scope of the request or project
• Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team
• Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process
• Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes
• Assist the implementation team with grooming the backlog enhancement list
• Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications
• Improve skills in Salesforce.com products by completing Salesforce guided learning paths in Trailhead.
• Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership
• Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies
• Keep up to date with the new system releases and new features
• Perform other duties and responsibilities as assigned
Required Skills and Abilities:
• Bachelor's or equivalent experience (4 years) or coding bootcamp certification
• 5+ years in an applications development environment
• 5+ years of solid Salesforce experience and provide clear examples
• Strong understanding of the Agile / Scrum Framework
• Strong expertise in Sales Cloud and Service Cloud
• Salesforce working knowledge of Apex, Triggers, Visual Force, and Lighting Components
• Salesforce.com – Sales Cloud, Service Cloud, Field Service Lightning
• MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools