2nd Line Technical Support Engineer - London, EC1V - £30,000 - £35,000

Position: 2nd Line Technical Support Engineer
Location: London, EC1V
Salary: £30,000 - £35,000
Type: Permanent

Details of the job;

Cloudwise are currently working with a fast growing Managed Services company based in the heart of London. We are seeking a 2nd Line IT Engineer to join an existing team of 6. You will be responsible for maintaining providing first class support to customers on Infrastructure & Desktop related issues, being an escalation point to the 1st line team, providing BAU based support and Triage for customer problems. You will be joining a team that will be expanding to 9 and reports directly in to the IT Support Manager.

Key Responsibilities include;

  • Provide Escalation support to 1st Line, resolving or escalating 2nd line support problems

  • Maintain communications with clients for any tickets that have been escalated to 3rd line

  • Create and update documentation

  • Engage with 3rd line engineers to support new rollouts.

Key Technical Skills:

  • Windows Server

  • Active Directory & Group Policy

  • VMWare ESXi 5.1 + or Veeam Backup Experience

  • Office 365

  • Mac OSX (Largely Windows based but with some Mac based users).

  • Enable or SolarWinds experience