Position: 2nd Line Technical Support Engineer
Location: London, EC1V
Salary: £30,000 - £35,000
Details of the job;
Cloudwise are currently working with a fast growing Managed Services company based in the heart of London. We are seeking a 2nd Line IT Engineer to join an existing team of 6. You will be responsible for maintaining providing first class support to customers on Infrastructure & Desktop related issues, being an escalation point to the 1st line team, providing BAU based support and Triage for customer problems. You will be joining a team that will be expanding to 9 and reports directly in to the IT Support Manager.
Key Responsibilities include;
Provide Escalation support to 1st Line, resolving or escalating 2nd line support problems
Maintain communications with clients for any tickets that have been escalated to 3rd line
Create and update documentation
Engage with 3rd line engineers to support new rollouts.
Key Technical Skills:
Active Directory & Group Policy
VMWare ESXi 5.1 + or Veeam Backup Experience
Mac OSX (Largely Windows based but with some Mac based users).
Enable or SolarWinds experience