Senior technical analyst - £30,000 to £35,000 including shift bonus -Reading

Reading OVERVIEW:

  • Provide Technical Support, Remote Management and Monitoring of Client Environments

  • Reporting Statistics

  • Internal infrastructure support

  • Technical point of escalation

  • Project Work

MAIN RESPONSIBILITIES:

Technical

  • Apply experience and advanced troubleshooting techniques to investigate assigned issues, avoiding the need for any further escalation.

  • Support for the Company’s core technologies

  • Recommend, manage and maintain “Managed” client’s messaging environments in terms of regular maintenance plans, including best practices, defrags, critical patching, etc

  • Technical support supported products, escalating to consultancy and third parties if necessary

  • Assist with design, implementation and maintainence remote monitoring solutions for the effective monitoring of client environments

  • Provide office based support to the consultancy teams where they are prevented for resolving an issue due to technical complexity / time issues.

  • Develop, manage and maintain the Company’s internal infrastructure and network to a high standard, including VPN links to clients, recommendations for improvements, backups, antivirus, telecoms and web portals.


 

PERSON SPECIFICATION:
Essential

  • Previous operational experience supporting messaging environments, at least as a 2nd line engineer

  • Able to understand a range of different customer environments, conduct health checks, create documentation and accurately estimate time required to implement solutions.

  • Experience of Systems management solutions, their deployment, configuration, development and reporting - such as Microsoft’s System Centre Operations Manager (SCOM) and NetIQ

  • Good understanding of performance issues and what to monitor in a messaging environment

  • Hands on in-depth experience with server hardware

  • In-depth, hands-on experience of backup technologies (hardware and software) and antivirus deployment

  • Knowledge of virtualization techniques and products

  • Knowledge and experience of rolling out upgrades and patches unsupervised, including appropriate technical documentation

  • Knowledge of clustering within a messaging environment

  • Beginning to qualify to MSCE level, or equivalent, with an in-depth understanding of Windows Server 2008/12, Active Directory and Exchange based environments

  • Able to configure and manage network infrastructure services such as DNS and DHCP

  • Understanding of virtualisation technologies

  • Hands-on experience of backup technologies (hardware and software) and antivirus deployment

  • Able to understand a range of different customer environments, conduct health checks, create documentation and accurately estimate time required to implement solutions.

  • Hands on in-depth experience with server hardware

  • Basic knowledge of high availability clustering technologies to provide fault tolerant operations backed up with Business Continuity / Disaster Recovery Provision.


 

Desirable

  • Enterprise Vault

  • Blackberry – BIS and BES

  • Configuration of Cisco firewalls and VPN

  • Familiarity with Prince2 Project Management and ITIL Service Management practices

  • SQL

  • TelecomsPreference:

  • Server patch management

  • Backup checks

  • 1st & 2nd line support

  • Exposure to Enterprise Vault and Microsoft suite