French speaking reservations & ticketing agent (full-time) - Netherlands

Company profile

A premium Asian airline, which operates flights to 66 destinations. The regional European head office (and also the Dutch office) is located at Schiphol Airport.

About Your Job:

In this role, you will provide full service-oriented professional reservations and ticketing service, to all customers and travel businesses either through telephone calls or in person meeting at the ticketing counter at Schiphol Airport. In order to achieve optimal customer satisfaction and achieve budget revenue targets.

 

 

 

Job description:

 

  • Creates and confirms reservations for passengers

  • Answer inquires made by travel agencies and passengers

  • Work shifts at the airlines service desk at Schiphol Airport, incl. weekends

  • Supports commercial sales & marketing team

  • Advice travel agencies who have questions about their booked tickets

  • Issue tickets & handling refunds and re-issues

 

 

Skills & Experience:

 

  • We are looking for an enthusiastic and experienced colleague, MBO level

  • IATA knowledge and GDS work experience

  • Excellent in French & English (verbal & writing)

  • Microsoft Office knowledge

  • Service oriented

  • Positive attitude

  • Team player

  • Hands-on mentality

 

 

 

 

Offer / Offer

 

  • An allround reservation & ticketing position in a dynamic and challenging work environment.

  • Overseas trainings

  • Attractive salary

  • 13th month

  • Excellent employment conditions such as, pension provision, holiday allowance and attractive travel facilities.