Mid-Market Account Manager - £30-£38 Basic Salary – OTE £30k - Reading

LOCATION: Reading

JOB TITLE:Mid-Market Account Manager

 RESPONSIBLE TO:Practice Director – Managed Services

RESPONSIBLE FOR:New and Existing Customer Base

SALARY:£30-£38 Basic Salary – OTE £30k – Private Healthcare Benefit

OVERVIEW:

·         Provide day-to-day management of all your customers and accounts

·         Achieve pre-agreed sales targets both personal & company targets

·         Target existing our client unmanaged client base to identify, develop & win new business

·         Work closely with all our client practices Product Marketing/Presales

·         Be able to prepare quotations, work alongside distribution & channel providers

·         Be an ambassador for our client brand

 

 

_________________________________________________________________________________________

 

MAIN RESPONSIBILITIES:

 

 

·         Proactively generate new business opportunities from the existing unmanaged client base

·         Work towards meeting or exceeding personal & company targets/KPI’s set

·         Receive & handle sales enquiries from various mediums (inbound call, email & leads)

·         Prepare & deliver quotations on all requests using our client CRM system (ConnectWise)

·         Develop & maintain excellent understanding of our client product & service capabilities

·         Ensure protection of the highest margin/revenue for all deals working alongside technical & practise leads

·         Negotiate best pricing from all distribution channels & vendors on a deal by deal basis

·         Assist with closing renewals alongside the renewals team

·         Manage your own pipeline & provide monthly forecast with weekly updates

·         Ensure clients’ needs are met & customer satisfaction always be a high priority

·         Maintain & grow vendor & product knowledge by attending training both on & off site

·         Assist finance team to resolve any payment challenge within your accounts

ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE:

 

·         Minimum of 2 years IT industry experience with a successful track record

·         Must exhibit maturity & be able to establish credibility with clients & peers

·         Self-starter, able to self-motivate as well as motivate others without conflict

·         Excellent verbal & written communication skills

·         An organised & systematic approach with the ability to manage workload

·         Ability to be flexible & cope with several changing factors in day to day demands

·         A problem solver who can work logically to find client solutions

·         Be resilient in the face of setbacks & remain controlled under pressure

·         Exceptional attention to detail & a focus on quality

·         Willingness to learn new systems, products & solutions for industry & career progression

·         Experienced negotiating capability & a tenacity to succeed

·         Team spirited with high levels of energy & a change champion

·         Competent user of Microsoft Office suite (O365)

·         Previous experience knowledge of using a sales CRM system

 

 

KEY COMPETENCY REQUIRED FOR THE ROLE:

 

·         Highly self-motivated & Confident

·         Customer Focus & Relationship Building

·         Continuous Improvement

·         Collaboration & Teamwork

·         Interpersonal & communication skills

·         Attention to detail

·         Works well under pressure